Key West Ford Sales Ltd

Professional, Courteous, Transparent After a horrendous experience at another dealership (that will remain nameless), I came to Key West in hopes of finding better quality of service. I w After a horrendous experience at another dealership (that will remain nameless), I came to Key West in hopes of finding better quality of service. I was completely blown away by the professionalism of the staff, their commitment to good customer service and transparency throughout. It was such a seamless experience - from booking a test drive to driving off in my new car - I felt like I was in the hands of true professionals. Michael Nokes is an expert in his field and has clearly lots of experience with customers. Definitely one of the best dealerships in BC, if not Canada. More

Worse service Brought the car in for a service. Suuposely on warranty. But for some reason not anymore. Tony guy. Apparently service manager started raging at me an Brought the car in for a service. Suuposely on warranty. But for some reason not anymore. Tony guy. Apparently service manager started raging at me and rising his voice. More

Excellent Great service thank you! Purchased a new car and traded in another Ford. Happy with the sales and management team. Car needs some touch ups and they w Great service thank you! Purchased a new car and traded in another Ford. Happy with the sales and management team. Car needs some touch ups and they will provide that service for free with the new car More

I had the best vehicle buying experience to date. Jag followed up frequently, found out answers, extremely knowledgable and punctual. He was great to deal with and I will always recommend him for any Jag followed up frequently, found out answers, extremely knowledgable and punctual. He was great to deal with and I will always recommend him for anyone looking to purchase a vehicle. More

Wonderful experience! Was looking for a used compact car to tow behind our RV. Jag Dhillon went the extra mile at every step in the process. He was very knowledgeable, list Was looking for a used compact car to tow behind our RV. Jag Dhillon went the extra mile at every step in the process. He was very knowledgeable, listing features of cars we considered, ensured the one we chose was legally towable, provided items the previous owner didn't provide and worked with both the parts and service departments when we had questions. Peter Olson checked on us a few times to ensure we had all the info we needed. Michelle Kellough clearly explained the optional extended warrantee coverage and costs as well as finalizing all the sale paperwork.The dealer has an ICBC rep onsite so we were able to insure our new vehicle and take the vehicle with us. Would definitely buy through this dealer again. More

Poor customer service skills I inquired about a truck that Adam posted on Craigslist with no price or pertinent info. I was provided a price which in my opinion was really high fo I inquired about a truck that Adam posted on Craigslist with no price or pertinent info. I was provided a price which in my opinion was really high for a Ford F-150. Adams response was quite rude "Too expensive you think. You should be looking at a Toyota Prius then. Not a pick up truck then. Go buy your self a $4000.00 car." Having worked at a car dealership my self as a sales person, the customer should be the number 1 priority. And customers have the right to negotiate hard because the dealers are making boat loads of money on 0% financing and there is quite the margin in new and pre owned cars and trucks contarary to what the dealerships may tell you. If you are going to deal with this dealership, Jag Dhillion has been very professional and has kept me up to date with new/ pre owned trucks in the $40,000 price range. More

Exceeded expectations I just bought my 3rd f150 from Keywest , I told Jag dhillon in sakes what I was looking for , found something better than I expected, Nicholas Terezak I just bought my 3rd f150 from Keywest , I told Jag dhillon in sakes what I was looking for , found something better than I expected, Nicholas Terezakis in financing got me a great rate , super friendly non pushy guys , very happy , will highly recommend Keywest More

Great experience I met Peter Olson and when I spoke to him I knew that this Salesperson is an honest man, I explain to him what what kind of buyer I am, He was ver I met Peter Olson and when I spoke to him I knew that this Salesperson is an honest man, I explain to him what what kind of buyer I am, He was very patience and helpful he help me to negotiate to increase the value of my trade in. I also want to mention the Manager Ivan Matulik, very straight and reasonable manager. More

Five Star Experience The staff, knowledgeable, helpful, and over all very friendly. I enjoyed the great service. And the no pressure sales approach. I would definitely buy The staff, knowledgeable, helpful, and over all very friendly. I enjoyed the great service. And the no pressure sales approach. I would definitely buy here again. Thank you Key West Ford. More

First new car experience From my first experience with the sales person that no longer works with them, to working with the manager, and then working with the new salesperson, From my first experience with the sales person that no longer works with them, to working with the manager, and then working with the new salesperson, they were professional at all times. They were able to offer me a fair price for the my 2017 Fusion and took care of every detail and issue I had without hesitation. Robert made sure I was happy when all was said and done. If I buy another Ford in the future, I would go to Key West Ford for sure. More