Islington Chrysler Dodge Jeep Ram FIAT - Service Centre

Great Customer Service I purchased my Dodge Caravan at another Dealership but the customer service there was terrible. I had an issue with my tire and the closest dealership I purchased my Dodge Caravan at another Dealership but the customer service there was terrible. I had an issue with my tire and the closest dealership to me was Islington and the Service Manager there Elvin was great. He took care of everything and left me wanting to come back for my regular service appointments. So I do and everytime I get great service. Arlene Cabral-Donaldson Toronto More

Great Service Shane and Kris will go out of their way to make sure you have a great experience. Really appreciate their efforts. I left as a happy customer Shane and Kris will go out of their way to make sure you have a great experience. Really appreciate their efforts. I left as a happy customer More

Terrible Service Experience Had a 1:30pm service appointment. After 90min of sitting in the lounge, I follow up on status, where I'm informed that they've not even started to loo Had a 1:30pm service appointment. After 90min of sitting in the lounge, I follow up on status, where I'm informed that they've not even started to look at my car! Zero communication as to the fact that they we're delayed. Imagine if I did not follow up on status? 2 weeks priors, I was also given the incorrect information related to my extended warranty by an advisor. I had to call another dealership to cross check details Islington provided me, and was told that they were wrong. Last time I go there as it's a waste of time / frustrating to deal with More

Great Service! Brought my Jeep in to change my off- roading tires to my all season tires and they had the Jeep ready in no time flat. They helped my husband load the Brought my Jeep in to change my off- roading tires to my all season tires and they had the Jeep ready in no time flat. They helped my husband load the tires into our pick up that we also just purchased from Islington Chrysler and we are extremely happy with both our vehicles! More

Efficient with warm staff I live in Thornhill but continued to deal with Islington Chrysler for vehicle purchase and service because of the efficiency and warmth of the staff. I live in Thornhill but continued to deal with Islington Chrysler for vehicle purchase and service because of the efficiency and warmth of the staff. They also have a roomy and clean waiting area. The new showroom is also worth exploring. I've brought friends to this place and they also purchased their vehicles here because of the great deals. More

During the recent cold snap, the factory battery on my 2008 Jeep showed its age and finally died. After getting a boost from someone at work at 5pm, I drove straight to the dealership. Notwithstanding the 2008 Jeep showed its age and finally died. After getting a boost from someone at work at 5pm, I drove straight to the dealership. Notwithstanding the late hour, Serge had my car brought into a service bay and had a new battery, battery lead and oil change completed in an hour. While waiting pensively, Serge insisted that I help myself to a free coffee (worth the wait). In the meantime, I ran into the dealership's shuttle driver, Tufan, who recognized me from previous visits and greeted me. If you ever have to use this dealership and get a lift from their courtesy shuttle, Tufan is a true gentleman. He makes you comfortable whether you prefer conversation or silence and evidences a career spent as a professional driver. He's one of those people that just make your day better for having met him, if you choose to recognize him as such. I can't say enough about him as a decent, genuine human being. My service, unscheduled as it was, was completed in an hour and I left with the peace of mind of having factory service done with the quality you can expect from factory trained professionals, as opposed to the risk of a street corner mechanic. The purpose of this review is this: I've been gouged by other dealership service departments before and I have also known good, honest, independent mechanic. The service advisors at Islington that I have dealt with previously, Serge and Elvin, ensure that you are not being over-serviced with things that your car does not need while making sure that your car gets everything that it does need. The reality of going to a dealership is that jobs are subject to book listed shop rates and you're going to generally pay for every 15 minute listed rate, where an independent mechanic may save you on labour. Nonetheless, the staff in the Service Department have worked for my trust and future business. If you are in need of dealership service, I strongly recommend Islington. More

Front advisor service was very good but the length /time of service was too long- I actually observed mechanic working & he seemed to take it quite slowly. $50 to install a battery was ridiculous. of service was too long- I actually observed mechanic working & he seemed to take it quite slowly. $50 to install a battery was ridiculous. More

On our way to Toronto on March 25th/2013, our van (Dodge Grand Caravan) had been compromised (someone had loosened wheel nuts on the driver's rear wheel in an attempt to steal the aluminium wheel and had lo Grand Caravan) had been compromised (someone had loosened wheel nuts on the driver's rear wheel in an attempt to steal the aluminium wheel and had loosened two nuts on the other wheels, ready to steal these as well, unbeknown to us) late at night at a reputable motel chain (not mentioned here in this review) outside Montreal. As we entered the Gardiner Expressway at the Don Valley Parkway, the rear driver's wheel came off and crossed two lanes of traffic and came to rest by the median separating East and West traffic (not hitting a car) while the rear of the van came crashing down onto the Gardiner! We were not hurt and did not cause any accidents, BUT were scared out of our wits!! The treatment we received at Islington Chrysler was stellar in terms of speed of repair and quality of work! This is a QUALITY dealership in terms of customer service and repair. This was a very unusual situation but the care shown (even helped us to rent another van while the repair work was being completed) was first class!! We wish there were more dealers like this!! BTW, I had used this dealership the year before for a minor repair on the van so automatically went there (were towed there!) this time! PS: I'm sorry it has taken so long to complete this review but we have just returned to Nova Scotia last week after being in Toronto for March/April and another trip away in May...we flew this time:-) More

car brought in quickly and Serge answered all the questions that I asked. job was done in a reasonable amount of time. Price could be better. questions that I asked. job was done in a reasonable amount of time. Price could be better. More

Quick drop off (snowstorm) without any wait. Serge was knowledgeable. Tufan was available and courteous during drop-off and pick-up. Price was only OK as nobody really wants to pay to service their car. R knowledgeable. Tufan was available and courteous during drop-off and pick-up. Price was only OK as nobody really wants to pay to service their car. Rates were in line with competition. I did get a discount on one item. More