Island Ford Superstore

After discussing an issue with the lack of support I received from the service department with the sale associated, I purchased the vehicle four months prior. This issue was unable to be quickly resolve received from the service department with the sale associated, I purchased the vehicle four months prior. This issue was unable to be quickly resolved as I was told by the staff it was my fault for not booking a problem which just happened that day two months prior. The response upset me as I have spent much money on warranties to ensure I do not run into these issues. Trevor approached me in the middle of the dealership, demanding I state I was wrong and sorry for my frustration. "This was my fault for not better planning and planning my life around Ford." How dare I expect their service? All I wanted was to be able to go to an expensive course next week and ensure Ford honoured the warranty the staff at this dealer raved about. Trevor lacks customer skills, and the team after this man's outburst was not good. I recommend running for the hills at this service centre as you will be on foot while Trevor spends his time yelling at customers. More

Thank you Carson ! ****** 6 Stars! Thank you Sandra ! ****** 6 Stars! Super service ! Carson always went out of his way to reply and answer all of my questions, coun ****** 6 Stars! Thank you Sandra ! ****** 6 Stars! Super service ! Carson always went out of his way to reply and answer all of my questions, countless texts and e-mail, I changed my mind on color and vehicle trim three times over a month, 6 Star! patience and proffesionalism in getting my new F150 Lightning, yes in Antimater Blue! :-)) More

Good dealership, however somewhat slow to provide information as to whereabout of vehicle i put a deposit on. information as to whereabout of vehicle i put a deposit on. More

I chose this Ford dealership for its reputable practice and they delivered. Mister Cadzow as been from the start super friendly and knowledgeable. By far this was the best experience I had in a dealership, and they delivered. Mister Cadzow as been from the start super friendly and knowledgeable. By far this was the best experience I had in a dealership, a great team. So again to Matt Cadzow and Sandra Jurcic you made the event of purchasing my first truck, a glorious one. More

Caring and attentive service. Always looking out for the customer and their needs. Too bad one can't give 7 out of 5 stars here. Always looking out for the customer and their needs. Too bad one can't give 7 out of 5 stars here. More

My sales associate Matt had me in and out of the dealership in record time. From start to finish it was an extremely easy and enjoyable process. I highly recommend Island Ford and Matt Cadzow to any dealership in record time. From start to finish it was an extremely easy and enjoyable process. I highly recommend Island Ford and Matt Cadzow to anyone looking to purchase a new or used Ford More

bought a 2011 Kia soul last Tuesday. The brakes were a bit grindy so I requested they be changed and, obviously, that the car be given a once over in the shop and any safety issues de The brakes were a bit grindy so I requested they be changed and, obviously, that the car be given a once over in the shop and any safety issues dealt with. On Friday I got a phone call saying there was a “glitch” with the keys and they had to take it to a Kia dealership to fix it. So, eventually, after much back and forth I got my car on Wednesday. Now, I have to say that, due to their screw up with the keys, they did provide me with a loaner car so up until this point in the transaction, I would give them a 4 star review. However when the car was delivered it only came with 2 keys (the sale included 3 when I bought it), there was barely any gas in the tank - maybe I’m being petty but when I pay dealership prices I expect a full tank of gas. Also, I did not receive a carfax (the salesman reviewed it with me at the dealership) nor was there any documentation from the shop about fixing the brakes, the key debacle - I would have expected a report from Kia too - or any other work done on it - or required on it. Their website says that they do free delivery for all of the island and, while they did deliver the car, they did make several requests for me to drive down to Duncan (I’m in Parksville) to pick it up. I phoned the manager (Kyle) to express my concerns and he dismissed me and offered to “fill your tank the next time you’re in Duncan”. I replied that I only go to Duncan about once every 2 or 3 years so….. He apologized for the loss of the key and gave no offer of renumeration for it - these keys are approximately $300 to replace so I’m more than annoyed and feel screwed over by Island Ford. More

Love dealing with Matt I have bought three vehicles from him and will by more from him him and will by more from him More

Matt Cadzow was amazing to work with in buying my 2023 Ranger. He was patient, kind and attentive to all my questions. He made buying a my new wheels a memorable experience. Buy your truck from Matt. Ranger. He was patient, kind and attentive to all my questions. He made buying a my new wheels a memorable experience. Buy your truck from Matt. Thank you More

Really appreciate Dave and his dedication to helping customers . I am a return customer and very much appreciate his help with purchasing a new vehicle . customers . I am a return customer and very much appreciate his help with purchasing a new vehicle . More