Island Ford Superstore

Dave Faithfull - A true professional. Dave Faithfull is a VERY hard working sales Professional. He listens to your wants, concerns and needs. He is not pushy, and is very good with after Dave Faithfull is a VERY hard working sales Professional. He listens to your wants, concerns and needs. He is not pushy, and is very good with after sale service. In a nutshell, Dave is the man to see when shopping for an automobile. More

Super Dave!! I've had the great pleasure of buying my last 3 vehicles from Dave Faithfull (Mr. Ford). He is truly chicken soup for the soul! His positivity is con I've had the great pleasure of buying my last 3 vehicles from Dave Faithfull (Mr. Ford). He is truly chicken soup for the soul! His positivity is contagious and inspires me every time I'm around him. He is very knowledgeable, honest and I feel he's on my side every step of the way. I highly recommend him to all of my friends and will continue to buy all my vehicles from Dave. The sales management team were very friendly and personable and great to deal with too!! 5 out of 5 stars!! More

Pain Free I consider a visit to a car dealership to be alligned with a visit with the Dentist. LIkely painful and very expensive for things you no idea are. On I consider a visit to a car dealership to be alligned with a visit with the Dentist. LIkely painful and very expensive for things you no idea are. On the contrary with Mr Faithfull. It was painless, within my budget and I understood clearly every step of the process. I have trust with Dave and know that he will move mountains to get me the right deal. He did just that with my recent purchase of a 2017 Ford Escape. Chris Tarala was able to make all of Dave's recommendation for the right deal happen. The two of them worked together in perfect harmony and listened to my concerns, didn't hesitate to offer alternatives and their hard work resulted in my new car. More

A Note of Thanks We appreciated David's professional help in the necessary preparation of details to have a van built to the specific needs of the Coastal Missions Soc We appreciated David's professional help in the necessary preparation of details to have a van built to the specific needs of the Coastal Missions Society. He was careful to go through every detail and then to review each step so that nothing was left to speculation. This process was over a couple of hours but at no time did he exhibit pressure or show a lack of patience. And at the end of the process he was as delighted with the outcome as we were. Great team work! More

Great to deal with! Me being a very fussy guy, Dave went above and beyond to make sure that every detail of my factory order was what I wanted . Never once did I feel tha Me being a very fussy guy, Dave went above and beyond to make sure that every detail of my factory order was what I wanted . Never once did I feel that I had to play the" back and forth game" with the Sales Manager as Dave was able satisfy all my requests effortlessly. Thanks Dave and Island Ford! More

David Faithful - A no-pressure salesman! We told David what we wanted and he did his best to get it for us. He didn't try to sell us his ideas. He was very courteous, positive, and cheerful We told David what we wanted and he did his best to get it for us. He didn't try to sell us his ideas. He was very courteous, positive, and cheerful. He was very knowledgeable and readily supplied all the information we needed. More

Dave Faithful: Best Vehicle Buying Experience Ever! Absolutely no pressure and great customer service! Dave Faithful made buying a new vehicle a laid back, non threatening experience. I felt confident k Absolutely no pressure and great customer service! Dave Faithful made buying a new vehicle a laid back, non threatening experience. I felt confident knowing that Dave was looking out for my needs in a new truck. I have complete trust in Dave and his sales process and was delighted by his attention to detail. I recommend Dave to anyone looking for a new vehicle that want to have complete confidence and trust in the salesperson they are working with. More

Painless Upgrade Can't thank the folk's at Island Ford and Dave Faithful specifically enough for their help today. Made it easy and pleasureable to make our travelling Can't thank the folk's at Island Ford and Dave Faithful specifically enough for their help today. Made it easy and pleasureable to make our travelling that much better. Thanks so much! More

How to Make Delivery Experience a Pleasure Focus RS - Island Ford still had their 2016 allocation of 1 unit, so we ordered a Focus RS on January 10, 2016. Built in the Saarlouis plant in Germ Focus RS - Island Ford still had their 2016 allocation of 1 unit, so we ordered a Focus RS on January 10, 2016. Built in the Saarlouis plant in Germany, these are extremely rare cars and hard to come by. After what seemed an interminable wait, the car arrived on November 28, and apparently the whole dealership was excited about it. Justin personally got involved in the delivery of this car, from supervising the auto carrier off load, assigning his best performance tech Clark to do the PDI, and making certain that everyone was on the same page in delivering this car. They gave me a video of the car being unloaded off the carrier. Took my special request list of delivery items (don’t do this, don’t do that, make sure this is done, etc.) and made certain it was followed, including a gas fill with Chevron 94. It helps that Justin is also a car guy who brought Roush officially in to his store, and they have sold a ton of upgrades as a result (mostly F150 blower and lifts additions). Someone will get a spectacular Grabber Blue 2017 Mustang GT 5.0 convertible out front which will retail for an extra $21K after Roush upgrades. Now at around 600 hp. But here’s the thing; Tuesday I had access to their service shop to do a photo shoot and hang out with the PDI tech (Clark Fenton). Wednesday, our sales lady Sandra picked us up at our house to give us a ride into the dealership. It was her day off. After arriving at the dealership. Later, en route to the Chevron for a tank of 94 octane, we picked up a body panel screw in one of the Michelin Sport Cup II tires. It wasn’t clear if it happened on their lot or on the highway. Went back late in the day to have them check the source of the thump thump. Clark immediately went for a test drive and took the car straight onto a service lift, finding the screw. Bad news, they can repair hole but tire loses its speed rating. Their cost on a new tire about $490. They arranged for service shuttle to take me back to our house to get my spare wheels with snows (part of the factory order). Clark stayed beyond quitting time and mounted all 4 and I took the 3 good Sport Cup wheels home. They ordered a new tire and Justin said he would cover it. Not what I was expecting. Impressed to say the least. Oh, and because the car arrived in time for the Black Friday Cash Back incentive program, Edie Lang took $3500 off our bill of sale. It just doesn't get any better. More

Over the top customer service My vehicle had a recall for the master brake cylinder and the service department was very quick in ordering the part and scheduling an appointment to My vehicle had a recall for the master brake cylinder and the service department was very quick in ordering the part and scheduling an appointment to have it repaired. The shuttle service area has been extended further south in the Cowichan Valley which is very convenient and my appointment was scheduled at a time that ensured the shuttle service was operating. I once had a service done at Glen Oak Ford in Langford and they do not provide a shuttle service anywhere and I was stuck there while my vehicle was in the shop and the service department in Langford was not very helpful, friendly or efficient. I have found the staff at Island Ford know their customers by name and even though the service department is extremely busy, they always acknowledge people as they enter. While I was in picking up my vehicle, the manager, Justin, and Trevor, in service, went above and beyond to make this visit memorable. Trevor's willingness to follow through on an inquiry and Justin's generosity were completely unexpected and made my week!! Their actions solidified our commitment to this dealership. More