Island Ford Superstore

Customer Service Two years with dealing with Glen Oak Ford, Victoria and total frustration and lack of trust. As a previous writer mentioned about Suburban (same owne Two years with dealing with Glen Oak Ford, Victoria and total frustration and lack of trust. As a previous writer mentioned about Suburban (same owner) they felt like a number this is so true. Island Ford made me feel like a customer and they thanked me for coming and doing business with them. I purchased Ford's Maintenance Plan therefore 'had' to have service done at a Ford Dealer. I did a dealer search and Island Ford stood out amongst the dealers within a reasonable drive from Victoria. Spoke with Chad, Service Manager, and followed up with emails. He ensured what I needed / requested was ordered and in stock before my appointment. Easy drive to/from Duncan and the quality of service and exemplary customer service was well worth the drive. While in their waiting room it was impossible not to overhear other customers either dropping off or picking up their vehicle. Each was treated with the same warm, friendly and caring customer service. Will I go to Victoria again! NEVER; I would HIGHLY recommend any Ford / vehicle owner to make the drive to Island Ford, great coffee as well. This was my first visit and I rarely give an excellent rating however there was nothing I could knock them on, Chad and staff deserve the 5*'s across the board. More

Great Customer Service We had a great experience purchasing our new Explorer Sport. Dave is an energetic and dedicated sales person who made the car buying process very enj We had a great experience purchasing our new Explorer Sport. Dave is an energetic and dedicated sales person who made the car buying process very enjoyable. Thanks to Dave and Edie for our new Hotrod! Jen and Bob More

Great service, well looked after Everyone at flagship was super friendly and helpful. Dave and Edie were great help at finding what I wanted and service from start to finish was fast Everyone at flagship was super friendly and helpful. Dave and Edie were great help at finding what I wanted and service from start to finish was fast and informative. More

New Purchase A special thank-you to Dave Faithfull and Edie Lange at Island Ford for making out recent purchase a very enjoyable experience. Their friendliness and A special thank-you to Dave Faithfull and Edie Lange at Island Ford for making out recent purchase a very enjoyable experience. Their friendliness and professionalism made all the purchasing transactions flow flawlessly. More

Awesome Customer Service I recently brought my 2013 Fusion in to be service, while I was there I looked at the trucks on the lot and talked Chris about them, he went over the I recently brought my 2013 Fusion in to be service, while I was there I looked at the trucks on the lot and talked Chris about them, he went over the options they can with. We went in and he took my information and we where discussing what the wife and I would like in a truck and with in a hour we had decide what we would like and Matt setup the up the financing. It was a pleasant no pressure visit and I would recommend my friends and family to this dealership. Awesome experience thank you Island Ford More

Dave you look after me with more than just a truck. Dave the "one" guy that I would recommend to a real friend. He is always there to help and actually does every time I ask. Dave the "one" guy that I would recommend to a real friend. He is always there to help and actually does every time I ask. More

returned a lease and bought a new truck I was returning my leased truck and wasn't planning on getting anything for a while. Got talking to Justin and decided to take a look at what they ha I was returning my leased truck and wasn't planning on getting anything for a while. Got talking to Justin and decided to take a look at what they had in stock. Bryan showed us a couple trucks and worked the numbers and came back with a pretty good price. Told him I would think about it. No pressure. Came back at 5pm and started the paperwork with Edie. By 7 pm I drove out of there with my new truck. Dave even took the running boards off my old truck and put them on while we were doing paperwork. Awesome team. Would definitely buy from again. Mike More

Dave Faithful Rocks!!!! I won't deal with anyone else ever again! I have referred several people!! I will be back when my daughter is looking for a vehicle!! Three generation I won't deal with anyone else ever again! I have referred several people!! I will be back when my daughter is looking for a vehicle!! Three generations in your office Dave....no pressure lol Thank you Dave Faithful I love my truck!!! More

Great Dealership Good Purchasing Experience nice people to deal with. Sandra Jurcic, Dan Spicer, and Bryan were all very helpful on our purchase of a Ford Edge. Good Purchasing Experience nice people to deal with. Sandra Jurcic, Dan Spicer, and Bryan were all very helpful on our purchase of a Ford Edge. More

Great Service Dept. Initially purchased and serviced vehicle at Suburban in Victoria. Over three separate services I felt like I was just a number in the system and had o Initially purchased and serviced vehicle at Suburban in Victoria. Over three separate services I felt like I was just a number in the system and had one particularly disappointing experience. We then decided to try another dealership and have to say that Island Ford is completely different and BETTER! I actually feel like my business there is appreciated and have nothing but good things to say about Sue and Deanna. Thanks, Doug More