Georgetown Kia

Another bad experience - 0 for 2 Free snacks and bottled water is very nice but the coffee is 25 cents but if you ask the service guys they will give you a quarter Whats the point of Free snacks and bottled water is very nice but the coffee is 25 cents but if you ask the service guys they will give you a quarter Whats the point of that? WiFi kicks you off at approx 1 hour and I could not get back on despite working flawlessly until then. I've reported this twice already with no real impact. This happened to my phone, laptop and tablet. On to my latest experience. I brought my Sorento in because the seat release on the passenger side gets seized or plain stuck. The first time I brought it in, the mechanic said he fixed it by simply oiling it. I asked if he tested it a few times since it may 2 or 3 tries to get it stuck and he said yes. I respectfully explained that I was skeptical since it was locked up and didn't think a simple spray of lubricant would do the trick. I was assured that was the case and guess what, very next day it got stuck. The service guy said the cable probably needs to be replaced and I made another appointment. When I arrived the service person asked me if they ordered the parts. I replied, "I have no idea". After working on my car for after an hour they asked me to come back because they had to order parts. When I was called to make the appointment, I asked them how long it will take and told 1 hour and an half at the most. Another appointment was made for noon and I got there 10 minutes early. The car did not go into the shop until 12:20. Well I was there for 2 and half hours. Got home and realized that I should have tested the latch while i was there. 2nd try and it was stuck. Then I called the service manager and he asked if I was operating the latch correctly. When I explained that I operated the left and right one the same way he started to understand that this is not user error. I even took a video to showed him the driver side latch operation vs the passenger side To add insult to injury, I noticed a bunch of over spray from some kind of lubricant on my rear seat and floor mat on the side they worked on and they did not have the material put back on properly and the foam was all exposed from the rear seat. Now they want me to bring it back again. I told them that I will leave it with all day so they can take their time and fix it. fingers crossed that this fixes it. needless to say that i gave the local dealership another chance and i think this is my last time going there. More

Excellent Customer Service within a Very Comfortable Setting Although this is our first car with Georgetown Kia, I can emphatically say that this purchase has been the easiest, most pleasurable experience I’ve e Although this is our first car with Georgetown Kia, I can emphatically say that this purchase has been the easiest, most pleasurable experience I’ve ever had buying a car – hands down! I would like to thank Adrian (& Trish) for all the excellent work they provided in helping me secure a car for my daughter. They were not only courteous and conscientious in their endeavors to find the “right” car for my daughter, they put the deal together without any difficulties, what-so-ever. I will have no problem going back for another vehicle (should the need arise) Thank you so much, Adrian & Trish More

Excellent service Absolutely delightful to do Buisness with, worked extra hard, great customer service skills and truly made my experience that much better. Would recom Absolutely delightful to do Buisness with, worked extra hard, great customer service skills and truly made my experience that much better. Would recommend anyone looking for a vehicle to go see Mohsin More

Amazing dealership I purchased a 2009 Pontiac G5 for my daughter about 4 weeks ago. My experiences with the dealership and Jas was like no other. Very friendly and upfro I purchased a 2009 Pontiac G5 for my daughter about 4 weeks ago. My experiences with the dealership and Jas was like no other. Very friendly and upfront about everything with the car. There were no "surprises" and my daughter absolutely loves the car. Thank you Jas for making my daughters first car a memorable experience and look forward to buying again from you. More

Best decision of my life! I was in the market for a new car and I purchased a KIA Optima 2013. Mohsin was awesome. I had so many questions and he answered every single question I was in the market for a new car and I purchased a KIA Optima 2013. Mohsin was awesome. I had so many questions and he answered every single question without once looking annoyed. He genuinely cares about his customers. He is truly the best and will definitely come back to him for my future purchases. More

Exceptional service I was very happy dealing with Jas and the sales staff. Jas worked with me till we reached a deal and I was happy. First time in a long time that I've I was very happy dealing with Jas and the sales staff. Jas worked with me till we reached a deal and I was happy. First time in a long time that I've been comfortable with my purchase. Very friendly staff and would highly recommend this place to my friends. Which of course I have done. Thank you Jas very satisfied. You've let me know if I ever need you your available More

A+++ Service I Had an amazing experience at Georgetown Kia. Mohsin treated me like royalty. He really helped in finding the perfect car for me, that was still with I Had an amazing experience at Georgetown Kia. Mohsin treated me like royalty. He really helped in finding the perfect car for me, that was still within my budget. Overall had an amazing experience and will defiantly buy again. More

Great help Gavin Craig was very easy to deal with no pressure great salesman help my wife pick out a used Cruze. and when we went back for a small issue he took Gavin Craig was very easy to deal with no pressure great salesman help my wife pick out a used Cruze. and when we went back for a small issue he took care of it right away would recommend this dealer and salesmen More

Service Nice people Gord is friendly and helpful. Service was completed quickly and Gord explained my car problems to me before servicing . The only thing wro Nice people Gord is friendly and helpful. Service was completed quickly and Gord explained my car problems to me before servicing . The only thing wrong is having a 25 word min. More

Friendly and Timely Service My husband and I went to Georgetown Kia knowing exactly what we were looking for. Meghan, our salesperson, was very friendly and willing to follow ou My husband and I went to Georgetown Kia knowing exactly what we were looking for. Meghan, our salesperson, was very friendly and willing to follow our lead (instead of pushing for a different/larger sale). She gave us the time we needed to try out the various features, including installing our car seats before we drove the car. More