Fraser Durham Chrysler Dodge Jeep Ram Inc.

Awesome customer service . Brett has always gone over and above to give great customer service. For example when my son was interested in purchasing his first vehicle he we . Brett has always gone over and above to give great customer service. For example when my son was interested in purchasing his first vehicle he went to numerous dealerships. Many of them wouldn’t give him the time or day. They wouldn’t let him test drive vehicles, he was told that the trucks were too expensive or to come back with his parents. I just recently bought a Ram 1500 and a couple months later a Grand Cherokee Brett’s customer service and knowledge makes buying a car stress free. He doesn’t rush you or pressure you and he makes sure you are 100% satisfied. I have walked into other dealerships and the atmosphere is just not the same as it is at Fraser Dodge. Keep up the great work. I will definitely send my referrals to Fraser Dodge and Brett. Thanks again More

Excellent Experience. 😊😊 We went to this dealership as I was in market to buy new car. We met Nangy and he gave us great advise and deal for our new Jeep!! Thanks to Nangy , h We went to this dealership as I was in market to buy new car. We met Nangy and he gave us great advise and deal for our new Jeep!! Thanks to Nangy , his Manager Mike and Financial Manager Sherry for helping us .😊😊 More

Friendly atmosphere Very friendly atmosphere and work was done in a timely matter and was kept posted on any changes they even went out of their way to get me a courtesy Very friendly atmosphere and work was done in a timely matter and was kept posted on any changes they even went out of their way to get me a courtesy car for the 3 days More

First time owner of Jeep Wrangler From the minute we walked in it was a nice experience. All staff were very friendly and accommodating. I would definitely recommend this Dealer to fam From the minute we walked in it was a nice experience. All staff were very friendly and accommodating. I would definitely recommend this Dealer to family & friends. More

Great Experience I had such a pleasant experience at Fraser Chrysler. Colleen made sure I had everything possible included when buying my first new car! Everyone at Fr I had such a pleasant experience at Fraser Chrysler. Colleen made sure I had everything possible included when buying my first new car! Everyone at Fraser was so polite and helpful in this experience. I highly recommended to first car buyers. Thank you to everyone at Fraser Chrysler for all your help! More

Horrible Management First I would like to start off by saying; Colleen was an amazing sales lady we were having troubles with getting an approval and we had to keep tr First I would like to start off by saying; Colleen was an amazing sales lady we were having troubles with getting an approval and we had to keep trying. She never gave up on us, nor did she get sick of us 😂. She was an awesome help throughout the entire time being this was my first vehicle getting at a dealership and I was new to the experience. If it weren’t for Colleen I probably would have given up and bought another lemon months ago. Thanks to her I’m on my way to fixing my credit and have a nicer car now for me and my big baby. Thank You so much Colleen you were truly a blessing we love you 😘 and Chevy will be by to see you soon I was extremely disappointed with the overall experience I received from management and from Mack in finance. The only person I was happy with was the sales lady Colleen she was the only one who was always honest and gave me answers. Every time I had an issue I would try and speak with Mack or a manager and I would then be lied to about what is going on with my sale. Not getting to test drive a vehicle I will be paying a lot of money for is a big deal but when people are lying to you saying you can’t test drive because it needs a safety let’s be honest who in their right mind is going to believe that? Also the sales manager spoke with me on the phone and tried to threaten me by saying we call deal with this the easy way or the hard way, I can do it the hard way since they aren’t wanting to try and work with me and fix the car. To top it off the service manager doesn’t want to fix the problems with the vehicle he tries to blow it off and says it’s me doing it, I have had 2 other people in the car and they had the same thing happen next lie please. I honestly feel all management needed to get that car out of the dealership and knew I needed a car so they tried to pull a fast one on me. More

Long day I was in getting my Jeep fixed up and decided to wait for it 4 hrs !! but the staff kept me informed and made sure I was comfortable.. they were all v I was in getting my Jeep fixed up and decided to wait for it 4 hrs !! but the staff kept me informed and made sure I was comfortable.. they were all very nice!! Highly recommend there service department More

delivery We had a great experience at Fraser thanks to the help of Brett and Colleen. We would recommend Fraser to family and friends. We are loving our new 20 We had a great experience at Fraser thanks to the help of Brett and Colleen. We would recommend Fraser to family and friends. We are loving our new 2019 Ram Rebel. More

Friendly and helpful The Fraser team did an amazing job with every aspect of my new purchase. They work to get you the best rate and deal they can get you. They are will The Fraser team did an amazing job with every aspect of my new purchase. They work to get you the best rate and deal they can get you. They are willing to work with you on all points of the purchase and trade in. More

Impressed I’ve always been a GM guy and come from a long line of GM employees however 2 years ago I moved into a Dodge for the first time and was impressed with I’ve always been a GM guy and come from a long line of GM employees however 2 years ago I moved into a Dodge for the first time and was impressed with the personal touch this dealer offered, they were easy to deal with and were not overly aggressive with their sales approach. I had the please of dealing with Colleen last time and Nurul this time. I still had the option of going with GM to get my discount but due to their patience and understanding I went with a Dodge and am a proud owner of a 2019 RAM. Great work team! The only reason I didn’t rate a 5 out of 5 is due to some minor details such as placing the dealership badging on the truck which I asked not to do but they took ownership and corrected it. Thanks again! Jeff D. More