Erinwood Ford | Page 334

Customer-Focused! First of all, kudos to Erinwood Ford. Everybody we met there was willing to assist. I am not very good with words but the atmosphere is very welcomi First of all, kudos to Erinwood Ford. Everybody we met there was willing to assist. I am not very good with words but the atmosphere is very welcoming; everybody acknowledges that you are there and they are ready to answer your queries without being pushy on making a sale. Orlando and Adam are very patient in answering our queries and never tried to answer any question that is not their expertise. Anything related to the vehicle was referred to Orlando and anything related to finance was answered by Adam. Orlando made sure that the vehicle is checked, clean and ready for pickup. Thank you to both for the excellent service! More

Great! Fast and great service. We told Martin what we were looking for and he got it for us. We are very happy with our purchase. Fast and great service. We told Martin what we were looking for and he got it for us. We are very happy with our purchase. More

Grahams' the MAN I've had a great experience with Graham before buying my 2011 Escape, so this time around buying a new car seeking out Graham was a no-brainer and he I've had a great experience with Graham before buying my 2011 Escape, so this time around buying a new car seeking out Graham was a no-brainer and he didn't disappoint. To summarize this experience, there were certain conditions that I needed satisfied to make this purchase, Graham allowed me the time and information I needed to make the right decision. I never felt any pressure to make a decision before I was ready. There were some minor hiccups when picking up the car, but Graham was there the whole way through to make things right. Special thanks to Robyn in finance and Joe in service making the whole experience stress-free! Some of the highlights when dealing with the team: - friendly demeanour - prompt correspondence - attention to detail - non-pressure sales - Informative Love the car and the whole buying experience! Thanks Graham! More

Wonderful Buying Experience! This is the third new vehicle I've purchased from Erinwood over the years, and I could not have been happier with this experience. Martin was recomme This is the third new vehicle I've purchased from Erinwood over the years, and I could not have been happier with this experience. Martin was recommended to me by someone I trust, and it was not an error in judgement - Martin was amazing! He got me exactly what I wanted and more, and he was fun and friendly and pleasant throughout. He worked fast and got me my deal done and ready for pickup in record time. I LOVE my new Platinum and I could not speak more highly of Martin, Raj and Adam, who all made my experience just perfect! Work with these guys - you will not go wrong! More

F150 Purchase: Amazing from start to finish! I recently purchased my second F150 from Erinwood Ford and was assisted by Addy Seth. The entire process from beginning to end was very professional I recently purchased my second F150 from Erinwood Ford and was assisted by Addy Seth. The entire process from beginning to end was very professional and easy. Addy is very knowledgeable about the vehicles and has really good energy. He showed me F150's from the high range to the low range and never did I feel pressured at all to buy a more expensive product. Addy ensured that every truck I tested had the features that I had outlined as being necessary. He was available with information and to answer all the questions that I had in a prompt and professional manner. Addy Seth and George Hill made themselves available during their days off and the level of service that I received was definitely above and beyond. As a single woman going into a dealership to purchase a truck, it can be a little intimidating. This process, however, was made easier by dealing with George Hill and Addy Seth, who don't pressure or force you to make a decision. They act with integrity and in an ethical fashion and this hasn't always been my experience with other dealerships. On the day of delivery, Addy spent over an hour explaining to me how the new gadgets and technology worked. This was a much different vehicle than my 2012 F150 and there was a lot to learn. He was patient in explaining everything and ensuring that my phone connected to the truck. I really can't say enough good things about George and Addy and the overall experience purchasing this truck. I am thrilled with my new F150 and would highly recommend purchasing a vehicle from Addy Seth and Erinwood Ford. More

Effortless Transition! I recently traded in my 2014 Escape for a 2018 and could not have had a better experience. I was looking for something a little less expensive as I c I recently traded in my 2014 Escape for a 2018 and could not have had a better experience. I was looking for something a little less expensive as I commute on public transit most of the time. Mark Maguire made this experience very easy and was able to get me a vehicle in my price range almost immediately. He is the consummate professional who also responds to emails in record time. Anyone looking to buy a Ford go see Mark! More

Amazing Customer Service Well... I'm from the United States... Parkland, Florida to be exact. I visited Erinwood Ford today to purchase a vehicle for us to keep here in Canada Well... I'm from the United States... Parkland, Florida to be exact. I visited Erinwood Ford today to purchase a vehicle for us to keep here in Canada 🍁. We met with both John Isaac and Chris the Sales Manager. I must say this was the best car buying experience I have ever had. We talked, we built a relationship and we left in a vehicle. I don't even remember discussing price it was that easy. I highly recommend either of these two individuals if you're looking for a Pre-owned Ford vehicle. They might as well have been the dealer owner they took so much care into making us a customer and Ford family member for life. You are both exceptional and I hope whoever from your team that reads this recognizes you for your excellent customer service. More

Don't Trust Them! Took my 2013 Ford Focus in for a Warranty Covered Transmission recall and was informed that my no obvious concerns car was desperately in need of $170 Took my 2013 Ford Focus in for a Warranty Covered Transmission recall and was informed that my no obvious concerns car was desperately in need of $1700 in repairs. Warranty work did need to be done (also tech said 5 others he saw that day needed to be done too and they would book me in next wk). I refused the EXTRA repairs and took it to a local mechanic who found one major issue. He said it is VERY UNCOMMON for that part to go naturally on a car this age (Gasket appeared to be torn). Total repair cost including oil change $400. Called Ford to complain and they told me to take it back to them and say these exact words "Ford Canada has instructed me to tell you that I am here for Warranty Work ONLY". If I ever have to go back to this dealership for warranty work I will take it to another mechanic first for a once over. More

Purchase of a used Toyota Sequoia I have purchased many new and used cars over the years and the experience at Erinwood Ford (the used car automall clearance section) was as good as an I have purchased many new and used cars over the years and the experience at Erinwood Ford (the used car automall clearance section) was as good as any and better than many. Orlando, Mike and Robyn were very straight up and helpful. I would certainly buy again from Erinwood if they have what I am looking for. Tom Hashem Aurora ON More

Great Experience This is the third Vehicle I have purchased from Doug Keen at Erinwood. He has always gone the extra mile and it has been great purchasing from him He This is the third Vehicle I have purchased from Doug Keen at Erinwood. He has always gone the extra mile and it has been great purchasing from him He is very knowledgeable and attentive. Would recommend to Doug and Erinwood to anyone. More