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Don Wheaton Chevrolet GMC Buick Cadillac Ltd.

Edmonton, AB

4.3
1,029 Reviews
The heartbeat of Edmonton and Western Canada's largest General Motors Distributor, selling vehicles by Chevrolet, Buick, GMC, Cadillac and Corvette. Don Wheaton has been servicing Edmonton, Leduc, Sherwood Park, St. Albert, Spruce Grove, and Northern Alberta with pride since 1963. We would be proud to take care of all your new vehicle, pre-owned vehicle, financing, vehicle service, and auto parts needs in the Edmonton area.
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10727 - 82 Avenue NW

Edmonton, AB

T6E 2B1

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Showing 1,029 reviews

February 03, 2019

Excellent Sales Consultant and Business Manager Our purchase today is our second Cadillac purchase from Don Wheaton GM. Ethan's sales service was excellent. He took the time to explain all the fea More

by jolliniki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nik Jr.
Feb 04, 2019 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the amazing review! We hope you enjoy your new Cadillac and we look forward to working with you again in the future.

January 31, 2019

Non satisfied customer For me I was made to feel like a non important customer. Even though i had made an appointment 2 days previous, the sales person did not have the ve More

by Non satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Seredych
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Florek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Mann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn MacDougall
Feb 04, 2019 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Hello, We would like to apologize for the experience you had with us, as we clearly dropped the ball in terms of communication. We can assure you that we do value you as a customer, and we are happy to address and offer more insight into why these issues occurred while buying your vehicle. If you can give me a call, we can discuss any concerns you have and hopefully we can improve your experience working with us in the future! -Troy Sorge, Sales Manager (780)439-0071

Mar 02, 2019 -

Non satisfied customer responded

good day, I don't feel like a phone call will resolve issues which have already occurred- in fact I feel like I would most likely be given excuses as to why they happened. this was my first experience dealing with a car dealership in Edmonton - I moved here from Nova Scotia. I am still in touch with my car sales person in Nova Scotia and have a 15 + year relationship with him. In NS we are accustomed to being friendly and negotiating when buying a vehicle. there was none of this to be had in my experience with your company and it was a really bad experience for me. Which is too bad because I went to your company on a recommendation from a friend. Now I have reported my bad experience back to that friend so they won't recommend you again. I am a low income worker here and had explained that I had lost my job in NS and only living on low salary - the fact that there was no negotiating on the price only added insult to the already bad feelings that I was having over the way I was made to feel like I was a no body and that it wouldn't matter if I was a customer or not. there was also another issue that I was not allowed to put in my review - your finance person that I had my first meeting with smelled really bad of tobacco - given the small space that I was sitting in with him it was very unpleasant

January 30, 2019

Very good We were quickly able to come to a fair price, the salesman was very helpful even drove me to the bank. Whole deal was done in 2 hours and that include More

by Steve Schell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Jr., Corey Sayer
Jan 31, 2019 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review Steve! We hope to work with you again in the future.

January 29, 2019

Making the Car Buying Experience Easy! I recently made a purchase through the Don Wheaton Chevrolet GMC Buick Cadillac fleet department. Wow was it a great experience. Both Emily and Bran More

by Carloverguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Butler
Jan 31, 2019 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the 5-star review! We hope you enjoy your new vehicle.

January 26, 2019

Poor service They tell you anything you want to hear when your buying the vehicle. But after you have made your purchase, nothing but poor service and false promis More

by Brent T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandie Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Hi Brent, Your concerns are very important to us and we would love speak with you about where we went wrong and hopefully offer some clarification! If you would give us a call and provide some more detail on where we missed the mark, we will be happy to talk you through everything and try to resolve any of the issues you've had since purchasing your vehicle from us. -Troy Sorge, Sales Manager (780)439-0071

Feb 04, 2019 -

Brent T responded

I wrote this review after speaking to your gm, my truck was bought from you guys modified. The front drive shaft needs to have a cv drive shaft because the angle from the lift. I’m a ticketed mechanic, and am not going to argue. If you guys are going to buy me the proper 800.00 drive shaft to fix the problem,the truck came with. I would be happy to retract all negative reviews. Thank you have a nice day.

January 25, 2019

Great Service Ethan was extremely helpful and considerate of what I wanted, and helped me get a great deal. I would definitely recommend shopping with Ethan and thi More

by Gz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the 5-star review!

January 20, 2019

Amazing experience, family friendly, and very professional Buying our daughter her first car !! We had an amazing experience, we loved the fact that they are all family friendly, professional, and easy to comm More

by Sabina70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the awesome review! We hope your daughter enjoys her new vehicle!

January 19, 2019

Great experience with Husan. No pressure sale, he made sure i got everything i needed and he made sure i was comfortable with the deal being made. I definitely recomm More

by Evraj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Jr., Husan Tahir
Jan 21, 2019 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the 5-star review!

January 17, 2019

Don Wheaton Over the past few days I bought my first brand new car. They worked hard to bring in the car I wanted. Staff and management are all friendly and I co More

by auloi5485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seredych
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dileep Menon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Len Crotty, Nik Jr.
Jan 17, 2019 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review!

January 16, 2019

New XT4 From Don Wheatons I ordered the new Cadillac XT4 mid October. Leaving for holiday early January and the car is still not in the GM que to be manufactured. Brandie Marti More

by New XT4 Cadillac owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Len Crotty
Jan 17, 2019 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the 5-star review! We hope you enjoy your new XT4!

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