Don Wheaton Chevrolet GMC Buick Cadillac Ltd.

How to start? Oh ya, Never buy a vehicle from Don How to start? Oh ya, Never buy a vehicle from Don Wheaton Chevrolet Buick in Edmonton. After 3 hour drive from Calgary to Edmonton to purchase a 201 How to start? Oh ya, Never buy a vehicle from Don Wheaton Chevrolet Buick in Edmonton. After 3 hour drive from Calgary to Edmonton to purchase a 2015 Nissan Frontier, I should have walked away when the truck I purchased needed a boost to start. Then upon inspection of vehicle especially under the hood it looked like it’s never been cleaned since new, but we were assured by the salesman Corey that the vehicle had been fully detailed was another sign I should have walked away. Any kind of holder including center consul, rear storage and in between the seats looked like an entire daycare went through there eating cookies. Horrible mess, but I was assured the vehicle was fully detailed by Corey. Back to under the hood, Corey had again assured us the vehicle had some work done to it and showed us the work order along with maintenance checklist, all looked perfect on paper. I checked the air filter which showed as acceptable and ok. Last time I checked an air filter that was black in colour it wasn’t ok and needed replacing, even the air box in which it sat is so full of crap I had to clean it out. Then they didn’t have an air filter so they discounted the truck by $50.00. One of the tire air pressure sensors was on, Corey, says we’ll check it out and said one tire was low on air, so they filled it up. Guess what? Tire pressure sensor is still on. I  hit the road back to Calgary when I make a stop in Red deer and noticed the rear differential is pissing fluid out of it. I call Don Wheaton , they told me to get a tow and call warranty hotline. I have only owned the truck for one and half hours!!!! I asked to speak to a manager at this point who I found very uncooperative and tried to blame me or the vehicle for the rear end. He said it probably heated up  and that’s why it was leaking. I explained that his shop tech #526 hand scraped it, resealed it and applied the Don Wheaton OK. A local lube shop jumped into action while Don Wheaton crew were playing blame game. They fixed me up and had me on my way within a couple hours. The bill was paid by Don Wheaton and crew eventually but not until I had to convince them to. Next was key fob, assured by Corey it just needed batteries. I replaced the batteries and it still doesn’t work, thanks Corey. All in all, I would not recommend anyone ever buy a vehicle from Don Wheaton. Now I expect the typical reply and zero action: “Hi there, we apologize for your frustrations during your experience with us. We always strive for the highest level of customer service, and we appear to have fell short on this.” My question is, how many times are you going to “fall short” before you implement any kind of changes that would guarantee a good sale? WAKE UP! More

Ed and I had a great experience buying and financing our 2020 Chevrolet Bolt with Erin and Jason. John Cote sorted out the etching decal. 2020 Chevrolet Bolt with Erin and Jason. John Cote sorted out the etching decal. More

Melvin was excellent. Extremely friendly guy who was willing to go the extra mile to make things work. He got me set up with test drives on the vehicles I was looking at, and overall made the process fe willing to go the extra mile to make things work. He got me set up with test drives on the vehicles I was looking at, and overall made the process feel laid back with no extra pressure from his end. He went to bat for us when someone else tried to undercut us and buy the truck I was looking at while we were making a deal. We negotiated an excellent price on a double trade in and got the deal done within the day. When I mentioned I wanted to drive away with two new vehicles that day, he went to work and got it done. Tim (the wizard) Florek went to work with less than an hour to buy our vehicles, manage the existing loans, get us approved for the new loans, and ultimately reduce our payments significantly (the goal of the trade ins). Told us a few stories and even made it seem like just another day for him. I think he earned his nickname. Not to be overlooked, both these fellas were very friendly towards my 18 month old son. Melvin spent a good 4 hours trying to get a fist bump from him (successfully pulling it off in the parking lot just before we drove away). Tim had no issues with him playing around in his office and offered him a job in financing at the end of the day. Thanks for making a generally stressful day a little bit easier. I walked away very happy with the deals we made. More

Robyn was fantastic, made the process easy and quick. Any questions I had were easily and efficiently answered through email and text. All around great experience! Thank you questions I had were easily and efficiently answered through email and text. All around great experience! Thank you More

Extremely good to deal with. No pressure and very Extremely good to deal with. No pressure and very friendly. My wife and myself ended buying two vehicles from them the same day. No trade ins. Robin Extremely good to deal with. No pressure and very friendly. My wife and myself ended buying two vehicles from them the same day. No trade ins. Robin and Troy were excellent. Highly recommend them for new or used vehicle purchases. 10 stars out of 10 stars for sure. More

Had the best experience. Robyn was so helpful with all of our questions and our needs. Never felt pressured into buying and that makes the buying experience so much better. If we buy another new vehicle in our questions and our needs. Never felt pressured into buying and that makes the buying experience so much better. If we buy another new vehicle in the future she will be the first person we get in touch with. Thanks for the great experience More

Excellent sales and service Erin was great, no pressure just good answers to all my questions. Erin is a fine young lady and the dealership should be proud to have her. Barry Nolt just good answers to all my questions. Erin is a fine young lady and the dealership should be proud to have her. Barry Nolt More