Courtesy Ford Lincoln | Page 297

All staff have been very friendly and courteous All staff have been very friendly and courteous. Would recommend courtesy ford to my friends if they are looking to buy or lease a vehicle. Thank you All staff have been very friendly and courteous. Would recommend courtesy ford to my friends if they are looking to buy or lease a vehicle. Thank you Bryan for taking care of me during the lease process. More

Ford Family Dreams Do Come True I was faced with a challenge after the transmission in my old vehicle went. Courtesy Ford Lincoln on Wharncliffe South in London Ontario went above an I was faced with a challenge after the transmission in my old vehicle went. Courtesy Ford Lincoln on Wharncliffe South in London Ontario went above and beyond my expectations and followed me through the sales process from start to finish with kindness and empathy. I am so grateful and so thankful ! More

Excellent Service Overall experience was excellent. Dee was very courteous and knowledgeable as was Charles and George. Everyone answered my many questions. Love my n Overall experience was excellent. Dee was very courteous and knowledgeable as was Charles and George. Everyone answered my many questions. Love my new Lincoln Nautilus. More

Botched Ford Transit 350 custom order Courtesy Ford London Ontario has been an awful buying experience. We purchased a brand new custom 2019 Transit. The entire ordering process was convol Courtesy Ford London Ontario has been an awful buying experience. We purchased a brand new custom 2019 Transit. The entire ordering process was convoluted and confusing from the very beginning. The whole time the dealer assured us the complication was Fords ordering software. They'd want us to confirm our order with a vague printout that was never clear we told them we'd come back to verify the order later. When we came back to verify we found out the dealer had already placed the order but all the options were wrong. Eventually, the dealer canceled the order with Ford and when asked, blamed us for changing our minds. Simply untrue. So then we went on to reorder the vehicle. Again, the dealer kept presenting us with a very vague and generalized paper that did not itemize our custom options. They assured us this time they would order the vehicle with the features we wanted. The van did not have the seating configuration we wanted. Did not have the passenger heated/powered seat we wanted. Did not have the 2nd-row pop-out window we wanted. The rear 12-volt charger was not installed. We didn't get the extra spare keys we asked for. The list goes on and on. We were pressured to take the van anyway. The van is a nice drive. The vehicle is itself great, which is why we wanted one. However, it will cost us much more to install all the missing options aftermarket. Terrible ordering experience. When I called to complain with Ford itself, they conveniently laid blame on the dealership and refuse to get involved in a transaction they say is between us. **Follow up, Though they responded to my wife that they'd fix everything they screwed up, the dealership has not called us once in the 6 months since we took possession of the vehicle. **Follow up, Courtesy Ford general manager sent me an email that he'd like me to call him a month ago. I told him I wanted to discuss the issue by email. He has not responded since. I suspect they want nothing in writing that can be used against them later, which is in keeping with the rest of our experience. **Follow up. We recently learned the worst part of our completely BOTCHED order is that the VIN for our van has for some reason been registered as a commercial vehicle when we've said repeatedly from the beginning that it will only be used for private purposes. They also registered the VIN twice for some reason. Being listed as a commercial vehicle has caused us to pay twice the going rate for insurance. We found out when we decided to change insurance companies and the new agent pointed out the problem. We're literally paying $300/mo more than we should have to. Addendum notes- purchased in March. More

Satisfied Customer A good overall experience. Moe was a delight to deal with. Answered all my questions. Love my new ride! Say it again, Love my new ride! A good overall experience. Moe was a delight to deal with. Answered all my questions. Love my new ride! Say it again, Love my new ride! More

The reason I buy from this dealership is Gary. He has been our guy for years! He takes the time to listen to our needs, he is incredibly responsive, and makes the process easy. I trust Gary. been our guy for years! He takes the time to listen to our needs, he is incredibly responsive, and makes the process easy. I trust Gary. More

Great experience with this dealership, Aaron made shopping for my vehicle easy and enjoyable. He was also very knowledgeable, and I was able to quickly and easily find a great SUV at a good price. shopping for my vehicle easy and enjoyable. He was also very knowledgeable, and I was able to quickly and easily find a great SUV at a good price. More

Easy, Pressure-free, Great service. Juan was the best! Super informative, friendly, and helpful. Answered all my questions. Great Experience. From start to finish buying my Mustang was Juan was the best! Super informative, friendly, and helpful. Answered all my questions. Great Experience. From start to finish buying my Mustang was very easy. More

Easy Experience Dealing with Courtesy Ford was a no fuss experience all paper work was properly done. Dee spend extra time going over all the new options on the Linco Dealing with Courtesy Ford was a no fuss experience all paper work was properly done. Dee spend extra time going over all the new options on the Lincoln we had purchased More

Top tier service! Dave Gibbs excellent from start to finish! I have now purchased 2 vehicles from Courtesy Ford, I have also used their service department. From start to finish and during ownership you receive t I have now purchased 2 vehicles from Courtesy Ford, I have also used their service department. From start to finish and during ownership you receive top tier service! I have been incredibly impressed with the professionalism, communication, speed of David Gibbs and all of his team members who have helped me throughout both purchases and service. Courtesy Ford really gives that "ma and pop" kind of feel from the moment you walk in the door, while providing a service you would expect if buying a Ferrari. I will be a returning customer to this dealer, and would recommend to ANYONE! More