Charlesglen Toyota

Buying My First Car My parents had bought a Highlander previously. Everyone was great, helpful and friendly. Paul was the first person we met and was there every step of My parents had bought a Highlander previously. Everyone was great, helpful and friendly. Paul was the first person we met and was there every step of the way from beginning to end. Mark was also great when giving me the walk through for my Rav 4. More

Thank you :) Never a wasted time with Hala and Wes. Hala walked us through in choosing the right vehicle depending on our budget and our preference..to getting ap Never a wasted time with Hala and Wes. Hala walked us through in choosing the right vehicle depending on our budget and our preference..to getting approved c/o Wes, and taking home our family vehicle whom we named HOPE. Now we're enjoying our Toyota. Thanks again Patient Hala and Jolly Wes! ..This won't be the last but a lasting relationship with your Team Toyota! More

Hala the best!! Hala is an amazing person, we went to check some of the vehicles for our family and she was the only person that approached to us and giving us the be Hala is an amazing person, we went to check some of the vehicles for our family and she was the only person that approached to us and giving us the best experience!!! Hala you're the best!!!! Lilia & Andy More

Above and beyond service and attention to detail Just had one of the best customer service experiences, perhaps ever (in any industry). Dan W. (Service Advisor) is outstanding for his enthusiastic c Just had one of the best customer service experiences, perhaps ever (in any industry). Dan W. (Service Advisor) is outstanding for his enthusiastic customer care, and his attention to detail. Brought my vehicle in for regular maintenance and a key fob issue at the same time. Dan offered to fix the key himself, and when it turned out to be an unexpected electronic glitch, he personally arranged a follow-up appointment, and work with technicians to ensure the tricky problem was solved at no extra cost. Well worth taking your Toyota for a service here. More

Perfect experience I had been looking for a car for a week and everywhere I went they wanted me to adapt to their terms for the car instead of hearing my requests and ge I had been looking for a car for a week and everywhere I went they wanted me to adapt to their terms for the car instead of hearing my requests and getting something I could get. I got into Charlesglen Toyota just before close time. Right after I entered the door Hala Said greeted me and right away she asked what was I looking for, I told her my budget and that I was looking for a specific car but for something that I could manage price wise. She pointed me to the different options I could get for my budget I asked for some quotes for the cars, she got them right away. She even ran to get me a test drive even after closing time. I had a really good experience all the way from sales to service. Overall I can say I felt heard, I felt that they were getting me what I wanted not the other way around, and also I felt safe and comfortable to take the decision to buy. More

Knowledgeable and Friendly The sales staff is knowledgeable of what they sell. Over a period of about three weeks I looked at three vehicles before deciding which one to buy. Du The sales staff is knowledgeable of what they sell. Over a period of about three weeks I looked at three vehicles before deciding which one to buy. During this time I was always met with a friendly smile and never pressured into making a quick decision. 😎 The followup evening at the service department "Getting to know your Toyota" was very informative. More

Friendly Hey Sean! I'll be happy to rate my experience. Everything with you was great. I did however, find out that my insurance company did leave Kyle a voi Hey Sean! I'll be happy to rate my experience. Everything with you was great. I did however, find out that my insurance company did leave Kyle a voicemail and he did not call them back with the Lien holder information, which is why my insurance was not switched over. However, I should have been called by the insurance broker to indicate her not being able to get that information so that I could have called to get it fixed. Instead, I was in Calgary with no equinox, couldn't drive my CHR off the lot and had to get my credit pulled by TD insurance so I can have an emergency policy set up so I can leave. I gave Marsh Canada crap for not having ONE person available to talk to after 5. But other than that, I'm loving it. Beautiful little car, excellent friendly service. It's people like you who make people enjoy coming back for more. Mistakes happen, and we are all human. If mistakes were not made, nobody would learn. I will always enjoy coming in and can see how great of an atmosphere it is. Thank you for making this a good easy experience and make things work for me. More

Awesome! When I got in, all of the staff was very friendly and willing to help. The sales team worked collaboratively and I never felt as though I was getting When I got in, all of the staff was very friendly and willing to help. The sales team worked collaboratively and I never felt as though I was getting the stereotypical 'car-sales man' pitch that was apparent at some of the nearby dealerships. My sales rep listened to my questions and concerns and made sure that I was getting the best vehicle to suit my needs, not just any vehicle on the lot. He was well researched into the cars I test drove, even when they weren't Toyota's. Finally, since this was my first vehicle purchase I brought my father with me, and when I asked questions, other dealerships would look at him to answer, Paul, the sales rep, acknowledged that this was my purchase and always spoke directly to me. I found this very comforting. Overall, Charlesglen made this experience joyful and easy, they ensured that I was well taken care of and excited about my first major purchase. More

Positive, friendly, eager, low pressure experience. The effort people at Charlesglen Toyota put forth to give one a positive car buying experience is commendable! I was happy at my previous dealership The effort people at Charlesglen Toyota put forth to give one a positive car buying experience is commendable! I was happy at my previous dealership, but seems like I will be happier here! Hala was the first person I met and the last person I spoke to before driving my new car home. She was personable and positive, and willing to take whatever time I needed to make the best decision for myself. I appreciated all the written material I could take home to consider, and I did not feel I had to make an immediate decision. Her patience and kindness were appreciated. All excellent at their jobs. More

Family experience Me and my family finally were able to purchase a new vehicle (our first new) , we been saving for a long time and after visiting many dealers we ended Me and my family finally were able to purchase a new vehicle (our first new) , we been saving for a long time and after visiting many dealers we ended up at Charlesglen where we meet Jonathan our Product Advisor who gave us the VIP treatment helps us search the vehicle that fitted our budget, and meet our needs since we have a little boy, he took the time to show us several vehicles before we decided that the RAV4 was our meant to be car. Guide us on what we needed until the right match was made, that's very valuable for us. Then we meet Kyle, it was like talking to a friend , usually finance people are serious straitgh to the business and numbers here and there. Kyle was the opposite took the time to explain step by step, Even understood that when you shop for a vehicle with your baby sometimes just signing a paper turns into a difficult task, and last but not least Mark, his charisma suppersided all expectations , this getleman is in the right business , took the time to explained every single detail on our new car, with a parience that no one shows this days, answered all our questions even the silly ones , and helped us get on the road driving confidents about our new vehicle. We thank every single person we meet at Charlesglen, from Hala who helped us with our son when he was getting upset to the rest of the Charlesglen Family. Without a doubt you are the dealer of the people , keep on doing what you doing , because business like yours are the ones customers like us would like to return. You gave us the Family Treatment and won us as customer for a lifetime . Thank you, we couldn't be happier with our new RAV4 . !!! More