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Charlesglen Toyota

Calgary, AB

4.7
1,422 Reviews
A new car is only the start of the celebration at Charlesglen Toyota. Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time. We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day. In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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7687 110 Ave NW

Calgary, AB

T3R 1R8

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Showing 1,422 reviews

September 04, 2015

Third new car from Charlesglen in a row. Been dealing with Harris at Charlesglen for many years now and am on my third new car through him. Overall I'm always impressed with how hard they wor More

by CalgaryPhotographer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harris Kok
September 03, 2015

The purchase of my new Toyota I would like to take this opportunity to thank your professional staff for the help and guidance through the processes of purchasing my new vehicle. More

by GramaLee
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kerri Hope
September 02, 2015

Fantastic Experience! It was one of the easiest car buying experiences we've ever had. We felt valued and respected as a customer, they listened to us and exceeded our pric More

by Marina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Peters, Tyler Doherty, Sasha Willson
September 01, 2015

Great Service! Charlesglen Toyota has been a reliable dealership. We as a family have consistently bought cars from them throughout the years. The sales team and oth More

by LorraineH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Edmund Lam, Tyler Doherty
September 01, 2015

New vehicle purchase For the past 2 years we have been getting our vehicles serviced through Charlesglen . So naturally they were our first consideration when making the d More

by Diane33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hala Saaid, Kerri Hope
September 01, 2015

WORRY FREE! From my initial contact with Andrew to the time I drove my new Corolla off the lot, I was professionally guided through the process of buying a new ca More

by Marilyn
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tyler Doherty, Andrew Fagan
August 31, 2015

Everything have been great thank you! I got a great experience all along the process. I would like to thank everybody for their advices, politeness etc... Keep going by that way guys! More

by Jean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ryan Slaney, Sasha Willson
August 30, 2015

Great Experience My wife and I had an excellent experience from the beginning to the end. Edmund (sales consultant) was very out going and understanding! He wasn't the More

by Bill1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Edmund Lam
August 29, 2015

Very poor service experience I usually take Toyota Venza for servicing at Charlesglen. The representative I dealt with on last visit was Alex Whyte. I purchased my car from Ch More

by agarg28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Whyte
Aug 31, 2015 -

Charlesglen Toyota responded

Dear Anurag, Thank you for taking the time to provide feedback on your service. Our 4.6 start rating on Google, combined with notable positive feedback on Dealerrater.com, suggests that your experience on Saturday is not the standard we strive for at Charlesglen Toyota. Alex is one of our Senior Service Advisors with years of experience and superior customer service skills. I am disappointed to hear of your perception and will be discussing your concerns with my team. We pride ourselves on open and honest communication which is what has earned us the reputation of “Dealer for the People.” I am pleased to hear you were provided with all possible fees and scenarios when dropping your vehicle off for service; my team make it a priority to ensure none of our customers receive a bill they were not expecting. It is always advisable, for peace of mind, to opt for the extended warranty package. This warranty provides extra protection, for the vehicle, and peace of mind for the owner. Your warranty provides 7 years, or 120,000 km, coverage for all manufacturer defects listed under covered components. In the event a customer brings forward a concern, our policy and procedure, is to provide the customer with a diagnosis fee quote of 69.99-139.99. This is a standard fee at the dealer to determine what repairs are required. Your warranty does cover all manufacturer defects and, once we can determine the issue, we can submit for warranty approval and, pending approval, the cost of the repair and diagnosis will be looked after by the manufacturer. The quote is provided for information purposes and to ensure that you are aware of the possible charges associated with a non-warrantable repair. This process is standard industry practice and, without customer authorization, we cannot perform the diagnosis work to determine repair and possible failure. In the event the required repair does not fall under your approved warranty repairs; the diagnosis fee, and subsequent repairs, would be the responsibility of the customer. It is not possible for the Service Advisor, or any member of the Service Team, to determine the warrantable coverage prior to determining the failure. Our courtesy shuttle service does our best to accommodate majority of our customer requests. With 4 Toyota Sienna Vans, servicing the city of Calgary, we are happy to provide a courtesy service for the convenience of our loyal Charlesglen Fans. Our Saturday customers are still welcome to enjoy this complimentary service however; we limit the serviced to 1 Sienna van; which can accommodate 6 passengers per trip. I am sorry to hear that at your visit we were unable to accommodate you on our full shuttle however, perhaps in future, we may better assist you with a weekday appointment. I hope that this information proves to be helpful with future visits. Zsolt Barabas Service Manager

August 27, 2015

Friendly Service and Comforting Approach All those involved in our experience at Toyota where very kind and approachable. And genuinely wanted to help. I never felt pressured and was treated More

by Mattcoco35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andrew Fagan
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