Charlesglen Toyota

Everyone was so professional and helpful I gave a 5 star review because everyone was very accommodating and answered all my questions. My car was ready for me on the date requested. The only I gave a 5 star review because everyone was very accommodating and answered all my questions. My car was ready for me on the date requested. The only thing missing was the brownies for Jim, next time ;) The financing team was fast and did a thorough job. More

Dan Wilson is a Charlesglen Gem Prior to my service appointment this week, I have been unimpressed with Charlesglen Toyota's service staff. When picking up on several occasions I was Prior to my service appointment this week, I have been unimpressed with Charlesglen Toyota's service staff. When picking up on several occasions I was the only person in line, yet invisible to the three people at their computers, heads down and too busy to greet me. On other occasions, the service was brusque and impersonal, reducing my desire to return. This week I had my Rav 4 in because of some mechanical issues, and was lucky enough to be contacted by Dan Wilson. He was friendly, professional, and listened to my concerns. He explained the glitches discovered in my vehicle and was clear and helpful in explaining the costs associated with repairing them. He treated me like a customer who mattered.When it looked like my car would have to stay overnight, Dan offered me a car, as my next day was jammed full and I needed a vehicle. As it turned out, my vehicle was ready to go the same day. It was a true pleasure working with Dan. He has made me willing to perhaps return to the dealership for oil changes and other services I was having done elsewhere. You have a real gem in Dan Wilson! More

Buying a new Prius C Since I have owned Toyota cars for the past 30 years, when it came time to buy a new car for my wife, we chose to deal with this dealership where I bo Since I have owned Toyota cars for the past 30 years, when it came time to buy a new car for my wife, we chose to deal with this dealership where I bought a RAV 4 8 years ago. We were met by Tyler Medland who was extremely friendly and showed us the Prius C which we were thinking about buying. We did a test drive in one of the ones available that day and after deciding that it was the car we wanted, Tyler walked us through the paperwork. The General Manager ,Tim Beach came to meet us and congratulated us on our new purchase. All very friendly. Then we met Phil Dao , we went over the financing with him and other details. Since we chose the Electric Lime Metallic colour, we were informed that we would have to wait a few weeks for the car... No big problem , it turned out to be less than 4 weeks as we also had the seat changed from black leather to tan colour. When we came to pick up our car, we met again with Tyler who was is very cheerful self also with Phil Dao who after going over the final paperwork,put us with Dan Wilson the Service advisor who took us downstairs to see the car . It looked amazing , the colour was great and our tan leather seats were a great match with the outside Electric Lime Metallic colour . Dan took a picture for us and then explained the features of the car and hooked up our cell phone into the system . Dan was extremely helpful and it was greatly appreciated. Overall our experience was enjoyable and we have another great Toyota car in the family. Job very well done by all the people we met. More

amazing sales and delievery service I'm so happy to have a chance to express my sincere gratitude to Harris Kok and Jim McAlorum, who served us yesterday and today. It is such a differen I'm so happy to have a chance to express my sincere gratitude to Harris Kok and Jim McAlorum, who served us yesterday and today. It is such a difference with our previous experience 3 years ago...Both guys were so welcoming and attentive to our needs. They explained everything in such a clear and positive way. We had a great time with them! Lots of fun! I would definitely recommend this dealership to everyone. Thank you so much!!! It's more than EXCELLENT service! More

Overall a good shopping experience Set up a test drive appointment online. Tyler made a little YouTube video introducing himself and the vehicle I was interested in. Tyler was knowledge Set up a test drive appointment online. Tyler made a little YouTube video introducing himself and the vehicle I was interested in. Tyler was knowledgeable about vehicle and went through features before test drive. After test drive went back and forth on price and ended up purchasing. This is the 2nd used vehicle I have bought from Charlesglen Toyota and would buy from them again. After sales service was required and everything was checked/repaired quickly. Recommended to anyone. Check them out. More

Friendly and Professional I received a phone call from Stephen Chan in regards to my 2009 Camry hybrid that I had purchased from the dealership in 2012. He was inquiring if I h I received a phone call from Stephen Chan in regards to my 2009 Camry hybrid that I had purchased from the dealership in 2012. He was inquiring if I had given any thought to trading in my car in order to upgrade to a newer model. I went online to Toyota's website and reviewed the 2016 Rav 4 Hybrid and was very impressed with the results so I worked with Stephen to arrange a visit and review the SUV. All the staff, especially Steven was very patient and courteous and was able to meet me needs financially while still getting me into the car I wanted. Thank you all for a great experience. Charlsglen has made me a lifetime buyer from their dealership! More

Genuine Customer Service I've had the pleasure of having Dan as my Service Agent on several occasions and I'm always impressed by the high quality of customer service that he I've had the pleasure of having Dan as my Service Agent on several occasions and I'm always impressed by the high quality of customer service that he provides: clear communication, efficient and personable. He truly delivers service with a smile! I've been going to Charlesglen for sales/service for 14 years and it's quality staff people like Dan who ensure I'll continue to be a long time customer. More

Amiable, Helpful & Honest Folks at Charlesglen Toyota 26-May-2016! It was our first visit to Charlesglen Toyota. A friendly salesperson Garnett Lund greeted us and took us around to show us the specials t 26-May-2016! It was our first visit to Charlesglen Toyota. A friendly salesperson Garnett Lund greeted us and took us around to show us the specials that we asked for. As soon as he showed us a 4-year old Sienna, still in very good condition, our eyes and minds were fixated on it while Garnett elucidated its many features. We found Garnett a very amicable and honest person that we could trust right away. He suggested that we go for a test drive. Throughout the drive through a beautiful landscape that he took us he would point us to try different buttons and implements that made the ride very comfortable and pleasurable. We appreciate Garnett's candour and for getting a few little wants addressed with no hesitation. When we came to pick up the vehicle on Tue., 31 May, the vehicle looked almost brand new. We commend Alex Keong too for his sincerity and honesty while getting attractive financing terms for us. Last but not the least, the guy who entertained us with stories and humour before giving us the keys is Jim McAlorum. Thank you Jim for making us feel relaxed before we signed the big purchase. It is a memorable visit at Charlesglen Toyota during the purchase of our second vehicle. More

Great service I dealt with Garnett and purchased a new RAV4. Garnett had excellent knowledge of the vehicle. There was no sale pressure to purchase quickly. Firs I dealt with Garnett and purchased a new RAV4. Garnett had excellent knowledge of the vehicle. There was no sale pressure to purchase quickly. First time I've had a dealer recommend taking a couple of days to decide on a purchase. A refreshing change from the many other dealers I visited. More

Great This was my first time buying a car and it was a great experience! I visited quite a few other dealerships and I always felt like I was being sold to This was my first time buying a car and it was a great experience! I visited quite a few other dealerships and I always felt like I was being sold to and I was herded towards "cars that I'd like" and didn't really get to see what was in stock. However, with Tyler, the experience was much different- he laid out all my options and basically showed me all of the options that were available to me and I was able to narrow down the choices myself. I was shown both new and used RAV4's with various options/upgrades, and settled on a used 2014 RAV4. Kerri was super helpful in setting up my first car financing and speedy at getting the financing and registration set up. Jim helped set up the blue tooth in the car on pickup day and did a thorough job in showing me where everything was in the car and explaining features that I didn't understand. Thanks! More