Charlesglen Toyota

Never thought it would happen!!! I made a point of reading the reviews of all the dealers in Calgary in an attempt to locate a dealer we could be at least reasonably happy with. Of a I made a point of reading the reviews of all the dealers in Calgary in an attempt to locate a dealer we could be at least reasonably happy with. Of all those dealers only Charlesglen Toyota had a rating that was high enough that we thought it would be worth at least taking a look. We walked in the door, spotless - an nice surprise. Looked at a few vehicles and found one we both fell in love with but felt it was too big to fit in the garage. Mike Loritz, Product Advisor, showed and asked if we had any questions. Had lots, he answered them then said " if you have time lets jump in one and see if it fits in your garage". IT FIT!!! Back to the dealership. Kim McMurdo, Sales Manager, was introduced to us then looked at and tested our trade in. Wow, two people working at this dealership who actually loved what they did and were proud to be part of the dealerships team! Kerri Hope, Financial Services Manager, worked out the payment and extras we wanted. Through this entire time never was there any attempt to upsell or coerce us into purchasing anything we did not want. Everything was explained in an easy understandable way. Another person who actually loves their job and where they work! Wow, even phoned to advise she could not be there on the day of possession, but would ensure everything would be done, in place and exactly the way we wanted it. Possession day. :) Arrive at the prescribed time, and were met by Jim McAlorum, Delivery Coordinator. Jim walked us through all the buttons, bells, whistles, then programed the phone in to work seamlessly with the vehicle. No question was insignificant or a bother!!! Everything answered in detail. "Any question, call or come back and I will help you with how everything works". Wow another person who truly loves what he does and is proud of where he works!!!! Lastly, Phil Dao, Sales Specialist - Financial Services Manager, stepped in and made sure everything Kerri Hope had said was carried out. Again no pressure to upsell anything. Answered any questions we had. Again, another person happy to be where he was and showed great professionalism in doing his job!!! If the Service Department is even close to the commitment to excellence, friendly professional approach, attention to the tiniest detail and no upsell as the initial team we have dealt with it would truly deserve the Five Star Rating we are giving them. Never thought it would happen that we would find a dealership where we would buy vehicles from for the rest of our lives. It just may happened!!! Thank you for everything!!! More

1st experience with dealership/service... AMAZING!!! Since this is my very first experience with dealership as I usually heard from people saying they have bad experience so I just buy cars off from priv Since this is my very first experience with dealership as I usually heard from people saying they have bad experience so I just buy cars off from private sale until I decided to step forward to see dealership. Boy am I ever wrong!! People at Charlesglen Toyota is just unexpectedly amazing! First of all, I brought used non-Toyota brand from Charlesglen Toyota with Mike Loritz. Overall I am happy how it have turned out and wrote a review a little while ago! A week later after driving off Charlesglen's parking lot, my battery have went bad on my trip to Saskatoon so I brought a new battery and kept the receipt and asked if they'd able to cover it, they did without any issue! Also my fog lights quit working on first day and it was really busy at dealership/service so it is very understandable for me to come back later just as long my headlights are working ;). In a month later (as of today) I checked in and Mike wasn't there that day, Kurt Scheuerman was able to work it out for me and take it from there with Sue Speir. They have successful repaired my fog lights on the same day in less than an hour without making an appointment under no charge at all for the service/repair! Too much of awesomeness! This is my very first experience with auto dealership, it absolutely blew my head off! I'd definitely recommend to these people at Charlesglen Toyota for my friends or these people who are thinking about buying new car... Go for Charlesglen Toyota! I will come back again when it's time for me to buy another car, Tacoma is my dream truck... maybe in a few years later!!! More

Best of dealerships My wife and I purchased a new 2015 Camry from this dealership. Besides our total satisfaction with the car, Charlesglen has been the best/nicest group My wife and I purchased a new 2015 Camry from this dealership. Besides our total satisfaction with the car, Charlesglen has been the best/nicest group I've ever dealt with when buying a vehicle. They have been very thorough in the purchase and delivery of our vehicle as well as the follow ups and maintenance. We are grateful for the happy, courteous people that work in every department there. More

Friendly people We were very impressed with the friendliness of all of the staff at Charlesglen. Right from walking in and being greeted but not over-whelmed by the We were very impressed with the friendliness of all of the staff at Charlesglen. Right from walking in and being greeted but not over-whelmed by the sales staff the day we purchased our vehicle, to being greeted, remembered and assisted by Stephen two unrelated times of the purchase. Stephen was not the salesperson with whom we dealt with when purchasing but was very hospitable when I arrived at Charlesglen for some unfinished issues and went out of his way to make sure I was attended to. He was very kind. Lorne (our sales agent) was extremely courteous, knowledgeable, accommodating and not pushy! He was a pleasure to deal with. We had been at a different Toyota dealership earlier in the day; they could take a few lessons in public relations from Lorne. Kerri was friendly and very easy to deal with. Her smile, pleasant personality and patient nature complimented the manner in which business was conducted. She was knowledgeable about options available to us and was very helpful with explanations. Last but not least, Mark. Perfect personality for the job of teaching us all the bells and whistles that come with our vehicle. Even before we started, Mark was a gem. My license plate which I was transferring from my old vehicle to the new one, was extremely stuck,; neither my husband or I could undo the one screw. With great determination, Mark came to my rescue. Mark's expertise in vehicle knowledge was superb. What impressed me more than the actual knowledge, was the pleasure and ease with which he shared that know how with us. Kudos many times over and a great big thank you to all the team. More

Great Experience Wow Charlesglen Toyota has cornered the market on customer service. We will recommend this Dealership as well as each staff Member we dealt with... We Wow Charlesglen Toyota has cornered the market on customer service. We will recommend this Dealership as well as each staff Member we dealt with... We will be back. More

Happy Great customer service experience through all the sale and purchase process. Thank you Stephen and the post sale team.!! 1 2 3 4 5 6 7 8 9 10 Great customer service experience through all the sale and purchase process. Thank you Stephen and the post sale team.!! 1 2 3 4 5 6 7 8 9 10 More

Top notch Excellent experience buying and picking up my new Rav4. On time and ready to go. Great delivery with everything explained and prepared. Thanks Charles Excellent experience buying and picking up my new Rav4. On time and ready to go. Great delivery with everything explained and prepared. Thanks Charlesglen I will be back More

Most pleasant service that you can get I went to the dealership 4 hours ahead of my appointment. I was not expecting to be accommodated right away but they did! From the get go I know I wil I went to the dealership 4 hours ahead of my appointment. I was not expecting to be accommodated right away but they did! From the get go I know I will have a very pleasant experience. They gave me options, showed me what they have and explained to me in details what I am getting into. I have a clear picture of what is ahead of me and that to me is reassuring. I believe it goes with the territory but they are the most polite people you will rub your elbows with in a car dealership More

Great experience My experience was nice and easy. Every step of the way the staff was nice and enjoyable to talk to. I will probably buy from again in the future. My experience was nice and easy. Every step of the way the staff was nice and enjoyable to talk to. I will probably buy from again in the future. More