Capital GMC Buick Cadillac - Service Centre

Terrible client service The service centre at Capital is terrible. We returned 4 times to have the rear door latch on our Cadillac SRX repaired and they tried charging us the The service centre at Capital is terrible. We returned 4 times to have the rear door latch on our Cadillac SRX repaired and they tried charging us the diagnostics fee on each visit. As we were in the parking lot after our third visit, and after the service centre had said they fixed the problem, the rear door wouldn't open. After we had to physically demonstrate this to the service centre, they finally replaced the latch - and of course, they wanted to charge the diagnostics fee even though we told them that the latch needed to be replaced. As we were dealing with the rear door latch, the rear defrost began working sporadically. We took it in, explained the problem and they charged a diagnostic fee to confirm what was obvious, that the rear defrost wasn't working. They did not offer any solution other than replacing the entire rear window. On our last visit, we identified that the light output from our headlights wasn't strong and asked for them to be replaced or repaired. This is a known problem on Cadillac SRXs and is a serious safety concern. The service centre said there was nothing wrong, and once again, charged us the diagnostics fee. The problem is obvious, they are simply choosing to ignore it. They didn't clean the plastic, change the bulb or adjust the computer setting - they simply said there is no problem. Given that we chose a Cadillac, we were expecting the same level of service that we receive for our BMW at the Dilawri dealership. This is not the case and so we have decided to replace our vehicle and will not be looking at Capital's inventory. The service centre is not qualified and the sales team failed to inform us that extended warranty meant paying a deductible fee on all warranty work. More

Purchase and Service. I bought my vehicle through Justin and Greg Williams. I think they are an awesome duo. I do have a couple of issues though regarding my vehi I bought my vehicle through Justin and Greg Williams. I think they are an awesome duo. I do have a couple of issues though regarding my vehicle. I had taken it in to have front end noise checked out. I have purchasedan extra warranty for my vehicle and was told after about a month when the warranty kicks in they would have my problems resolved. Such was not the case. There was also leather pulled out from the rear headrest that was to be fixed. After taking it in to have the work done I was given a loaner vehicle. Later when called that my vehicle was ready to pick up. After picking up my vehicle I found the noise was still there. When I got home I checked where the leather was pulled out and it was the same. I called back to the service department and complained the noise was caused by dry struts on the front and that it would be expensive to replace and that GM would not warranty them. Maybe I should check with GM? If that is the case why would I buy the extra warranty which I was told was bumper to bumper. I find the noise very annoying and if I knew ahead of time would not have purchased the vehicle. This twice now that I have had poor service with Capital. The first was with Gus who I understand is no longer there, when I purchased my 2003 Grand Prix. If you would be so kind to respond. More

Friendly and helpful Had a friendly helper. He Was able to answer all my questions I had coming in as well. I would come back in the future. Had a friendly helper. He Was able to answer all my questions I had coming in as well. I would come back in the future. More

Overall dealership experience Can't say enough about these stand up, outstanding Canadain guys. Whether I'm buying a vehicle, or visiting the service department, these guys are the Can't say enough about these stand up, outstanding Canadain guys. Whether I'm buying a vehicle, or visiting the service department, these guys are the regular faces I see that greet me with a smile and handshake each time. They are great at what they do! Good job Capital at finding some great employees who obviously love being there! More

Follow up service has been fantastic! Working with Shaun and the team has been great. Always willing to take the time to answer my questions and help me with my car's performance issues .. Working with Shaun and the team has been great. Always willing to take the time to answer my questions and help me with my car's performance issues ... Fantastic relationship! I'll definitely be visiting the team again when I'm in the market for my next vehicle. More

Quetionable service I was changing my tires from the winter tires to summer tires. The factory socket for the wheel lugs broke, so I was not able to remove the nuts. I I was changing my tires from the winter tires to summer tires. The factory socket for the wheel lugs broke, so I was not able to remove the nuts. I attended the parts department at Capital only to be told that the broken socket was for that vehicle only and could not be replaced. They could now only be removed by being cut off. This was going to be a very expensive, approx. $1500 was the quote as each wheel would have to be removed in this manner. I found that very difficult to believe so I contacted Graham tire, thinking they likely had experienced this issue before. They advised that they had replacement sockets for around $15. I went there explained to them what had happened and they said very strange because they have supplied Capital with these sockets before and on a regular basis. I replaced the socket and saved myself $1500... More

Love my new srx. I had booked an appt with the service department Very curteous upon arrival. My vehicle was difficult to diagnose so my stay was lengthy the first I had booked an appt with the service department Very curteous upon arrival. My vehicle was difficult to diagnose so my stay was lengthy the first day. Was disappointed there was no loner but I was offered the shuttle At the end of day one vehicle was not fixed so had to come back. At end of day two parts had to be ordered. I decided to talk to someone about a different vehicle with absolutely little chance of a changing cars. I ended up buying a new car. Was treated very well by all staff. Thank you More

Satisfied I walked,into capital for a normal oil change. I met Vijay Aggarwal in the show room and told him I kind of liked the looks of the Regals. It just hap I walked,into capital for a normal oil change. I met Vijay Aggarwal in the show room and told him I kind of liked the looks of the Regals. It just happened there was used one in on trade. I looked at it showed my wife and three or four days later bought it. Vijay was patient with us answered all my questions and was not aggressive which is what I liked. If he didn't know he got someone to answer my questions.This is my second Buick purchase the first Buick Allure with Harvey Schmidt. I am so pleased with my first Buick I could not part with it as yet. Hopefully I will be as pleased on the second purchase. All in all I would reccommend CapialGMC. More

a pleasure to speak with someone who cares I came in and seen Joshua Nickerson in service. An absolute pleasure to talk to. My family has purchased several vehicles from you and will continue I came in and seen Joshua Nickerson in service. An absolute pleasure to talk to. My family has purchased several vehicles from you and will continue to do so due the staff yyou have there like Josh. He is very considerate and shows concern and listens very very well. Good qualities to have in his position. Thank you Josh !!!! More

Frusterating Where shall I begin....excited to look for a new car I feel that my expectations were not exceeded nor will I recommend capital or purchase another ve Where shall I begin....excited to look for a new car I feel that my expectations were not exceeded nor will I recommend capital or purchase another vehicle there. For starters purchasing the vehicle I was unimpressed by a one year free oil changes sign planted on the top of my car. Excited for extra bonus I brought up with financing and she said oops no small writing says on 2014s only so disappointed and annoyed I say well it should have never been posted on that vehicle,she agreed and said ok I will give you vouchers for 3 free oil changes so when you come in get them to call me (Jazz) and I will call them. Satisfied I went for oil change number one no issues. Second oil change another story Jazz said she would have absolutely never said it was 3 but 1 I angery argued and she said I will for this one but not the 3. Frustrated I have no documentation of her promising this so there's nothing I can do. Another issue arises as Erin the salesmen tries to sweeten the deal and says yes will come with free sattlilight radio for at least 3 months, perfect another bonus.....until signing papers with Monica oh sorry that looks like that promo wasn't on this model. Again frustrated but did nothing. A while after purchase I went through a carwash and a huge panel of paint had peeled off. I extremely frustrated went to both dealership and carwash and said I don't know why this happened but I will not be paying for this. Carwash said from faulty paint finally after a long review and as I awaited the dealership waited on there answer. Then after I said they will not be paying for any damage, capital agreed to pay one half of expense...unsatisfied I went on the gm website to get dealership number and immediately I typed my concern and they assured me capital would be getting a hold of me asap. Same day Monica called me and said they were waiting for carwash to decide whenever I had already told them they would not be paying for damage. After several visits they finally agreed to pay. Once part arrived and painted they called to replace, I waited as it would only take a minute, as soon as I saw what looked like a manager from universal come toward me I know there was an issue. He asked if capital had saw the piece that needed to be painted because they wrote down the wrong paint color. Annoyed I said yes several times. He said it would only take a day to paint and they would call when ready. Keep in mind I don't live into so you can see how frustrating this is. I go back piece gets put on and it's good to go....finally! A few months later I noticed the seatbelt eoild not retract in properly so with 2 booster seats in my car this needed to be fixed. I went to capital to service and told the woman my issue she for whatever reason snaralled and said well it won't get fixed today I realized this as I know it would likely not happen like magic. A partsmen came to inspect and assured me he would order part and let me know when it came in. Week went by and knowing how unsafe this was with 2 children I called concerned and asked what the hold up was. Well Kelsey it looks like the part was not ordered but we will order that for you right away. Again waiting finally came, car went in and low and behold the part broke however finally capital realizing it was unsafe they agreed to put me in a retail, however I thought it would be easier to figure out carpooling then rent the car. Couple days later part was in and good as new, finally! On March 2 the car went in for a strange noise from the fan on the passengers side I had called ahead so they knew it was coming. At 3 that day they called and said unfortunately the fix would take a bit longer then expected but would be done in 7-10 business days. But just to be safe we will say March 20 but no later and provide you with a retail for this time. March 20th came and nothing. Capital called and said unfortunately we are still waiting for the part. Frustrated but said nothing and waited. Another week or 2 went by and got another call Kelsey we have part but it arrived broken so we will reorder that part so the car does still make noise but once part is in we will call you. Confused I said so is my car fixed, well no, well then no I will not return this rental until my car is fixed. Which at time he said ok no problem. Week later another call Kelsey we are unsure as to when the part will arrive so if you could return retail I can assure you your vehicle is safe to drive. Annoyed I said is my car done...well no then I will not return until my car is done...yes but we are unsure as to how long it will take could take 3 days could take 30 days...I said and why is this my issue can you not get a hold of where the part is coming from...and he said well no not exactly. I said again well that isn't my issue...then he mentioned the gmail Canada may need to contact me as to why I am in a rental so long. I shocked at this comment like it should have scared me but didn't said that is fine please feel free to let them call me. April 28 I am still in rental. I decided that doing a rating would be a more appropriate way to go about all of these issues. Feel free to contact me. Kelsey Steininger More