Capital GMC Buick Cadillac

Sale: A+, Customer Service D- My husband and I knew exactly what we were looking for when we went to this dealership. Our salesman (whom I could not reach and was finally told he My husband and I knew exactly what we were looking for when we went to this dealership. Our salesman (whom I could not reach and was finally told he no longer worked there) was very good and we enjoyed our experience with him. Ditto for the finance dept. However, it was the after sale Customer Service that turned us completely off ever dealing with this location again. We had purchased several specialty changes and upgrades to our GMC Truck, and were very happy with the total price. However, upon taking possession we found that the undercoating had not been done among other things and winter was fast approaching. After several very totally unsatisfactory conversations with Customer Service, we abandoned using this dealership entirely. My husband works away from home in the oilfields in and around Weyburn. He needed the truck for work. Capital GMC Regina was not willing to work with his schedule to solve the problems. Thank heavens for the GMC dealership in Weyburn. They immediately and at no extra cost took care of the issues Capital GMC in Regina had neglected and Capital GMC Regina also refused to work with us to sort out our issues to our complete satisfaction. Weyburn has been servicing our truck, working happily with my husbands difficult work schedule, and frankly, for a small dealership, outshining Capital GMC Regina in every way. When the time comes to buy another truck, we will deal with Weyburn and give Regina the wide berth it deserves! More

Wonderful Experience I had the best vehicle buying experience by far. Everyone was very friendly and explanatory. The 2 gentlemen I got to work with were awesome. Got thro I had the best vehicle buying experience by far. Everyone was very friendly and explanatory. The 2 gentlemen I got to work with were awesome. Got through everything quick and painless, I would definitely recommend people to go here. Thanks for the great deal on the car as well! More

Very Good! Terry was very professional and seemed to be a people person. No pressure. Quite accommodating and although I didn't purchase a vehicle at that time Terry was very professional and seemed to be a people person. No pressure. Quite accommodating and although I didn't purchase a vehicle at that time I will look for him when I decide to buy. More

Great experience I found that everyone we dealt eith from Justin in sales to Kien in finance were freindly and helpful Thank you for making the expierience less stress I found that everyone we dealt eith from Justin in sales to Kien in finance were freindly and helpful Thank you for making the expierience less stressful More

2014 Cadillac SRX Purchase Experience We could not have had a better purchasing experience. The whole process was handled with great customer and very efficiently. Thank you Terry and Kien We could not have had a better purchasing experience. The whole process was handled with great customer and very efficiently. Thank you Terry and Kien! More

Not another salesman!! Terry was the opposite of every bad stereotype that salespeople are associated with. He was not pushy, very knowledgable and approachable!! I will def Terry was the opposite of every bad stereotype that salespeople are associated with. He was not pushy, very knowledgable and approachable!! I will definitely be back when it is time to purchase my sons vehicle!! More

Good people to deal with Very friendly people willing to do the best for the customer. I was out of town and the did everything possible to have my new vehicle ready with the Very friendly people willing to do the best for the customer. I was out of town and the did everything possible to have my new vehicle ready with the extra additions so I can be on my way. More

Good experience although Enjoyed the purchasing experience at Capital GMC. Very well set up. Very friendly. My issue with this purcahse is the fact that the same day I picked Enjoyed the purchasing experience at Capital GMC. Very well set up. Very friendly. My issue with this purcahse is the fact that the same day I picked the vehicle up, I had to make a service appointment for it. Letting a 12,000 used vehicle off the lot with a very noticable screech coming from one of the tires is unforgivable. Whether or not this issue is covered under their 90 comprehensive warranty I don't know yet. If I can get this issue dealt with under warranty I am good.If they stick me with the cost of the repair they'll never see me again. Great people to work with, something slipped through the cracks with this one though. More

Expensive and poor quality parts I own a 2010 Chev Ground FX truck. I bought it with 25,000 kms and it has 40,000 kms on it now. I bought extended warranty. Soon after I got it, th I own a 2010 Chev Ground FX truck. I bought it with 25,000 kms and it has 40,000 kms on it now. I bought extended warranty. Soon after I got it, the backup camera quit. I was quoted something like $1700 to replace the whole thing. I couldn't afford that, so I did some research on my own (simple google search) to find out that they quite often fail at a connection under the silence plate. In a half hour I took off my plate and hard wired the wires and now I have my back up camera again. A couple months ago my molding fell off the truck. Gone. I needed to buy the part and then get it painted and re-installed. No warranty for body parts simply falling off? And oil leaks from everywhere. I just paid $1300 to get an engine oil line, a transmission cooler line and the power steering line fixed. The engine line was under warranty, but none of the rest. Obviously very poor quality parts from factory. On Wednesday, I went to get an oil change from an oil change place (typically I would go to Capital but I'm sick of them) and the oil place suggested I don't get a change because I have oil leaking (it’s interesting that they could have simple changed the oil and charged me, but instead they suggested I take it back to Capital for them to fix...Capital didn't suggest a better alternative for me with the backup camera?). So now I have to go back to Capital again. It’s very tough for me to get my vehicle to them and it is a serious pain to go there every few weeks with a truck that is virtually new. Not impressed. And did I mention I am broke? More

An excellent experience! Thank you to Sean Deneve and Matt Fischer for an excellent service experience! Sean asked the right questions, and made sure that the car that I was Thank you to Sean Deneve and Matt Fischer for an excellent service experience! Sean asked the right questions, and made sure that the car that I was interested in matched my needs. Matt took the time to find the best loan options available and made the financial process easy to complete. More