Capital Chrysler Jeep Dodge - Service Centre

4 pts of contact dodging acknowledgement of inconvenience Booked an appointment to have trailer wiring harness to be installed on July 15th at 7:30AM, was told the procedure would take 2 hrs and was offered s Booked an appointment to have trailer wiring harness to be installed on July 15th at 7:30AM, was told the procedure would take 2 hrs and was offered shuttle service, living in Carleton Place felt I could wait the two hrs. Arrived there a few minutes early and time actually took 3 hrs. Was given bill from Nick showing $10 more than the quote I had printed on-line the day before and he went and he had it adjusted. Tested hook up on a friend's trailer a few days later and lights not working. Good thing I did not need to use the trailer that weekend. Went on-line to Capital Dodge and chatted with person giving her full details of my frustrations( mileage, time, did someone not check wiring?. I could have taken for same installation at local Canadian Tire just 5 kms from home, but thought I`d take it to where we purchased the vehicle as that is where it would be done professionally.) She apologized and gave me 1.855 phone number and web link for service to contact dealership. In the mean time Brian had emailed my spouse and I as he saw we were shopping parts, did not here back from us, after I found out the wiring was not working I emailed him back (wecare@capitaldodge.ca) with copy of our frustrations from chat, to which we have yet to hear back. Spoke with someone on that number again explained frustrations, transferred me over to Wendy to book another appointment, asked Wendy how we go about making a formal complaint, she said to speak to Nick Hall our service advisor. Went in couple minutes early for appointment at 1:30 PM yesterday and was met by Ted Cameron, told Ted I was frustrated with having to come back. Service took about 40 minutes, Ted explained that what might have happened is that a connection was not crimped properly and everything ok now. No acknowledgement of inconvenience. From your website you have been providing excellent service for over 50 years to the Ottawa area. I have only been in the customer service business for over 30 years, but I believe I can offer some tips for you: 1. Empower your employees to offer resolution and take ownership at first point of contact. `I am sorry for your obvious inconvenience what can I can to make it better` . It just felt like everyone was passing the buck and no one cared. 2. Have service done a little ahead of time promised ( or on time) and wow your customer 3. Have quotes on-line match ones in store ( I printed my on-line one) 4. When you disconnect battery, have someone reset the clock ( this is an irritant that happened at both visits) 5. Change Brian`s email address. More

Nick in service is awesome. Honestly I have had quite a number of issues with my car and Nick (and the other guys in service) at Capital have been AMAZING! No matter how many tim Honestly I have had quite a number of issues with my car and Nick (and the other guys in service) at Capital have been AMAZING! No matter how many times I have been in Nick always greeted me with a smile and a lighthearted joke. He made me feel welcome instead of like a pain in the arse. He has always been pleasant, efficient, professional and all around awesome. Capital is incredibly lucky to have him as he is an asset. More

GREAT SERVICE I just had a problem addressed with my Fiat, and am writing to say I was very pleased with the service I received. I have been a customer for 3 years I just had a problem addressed with my Fiat, and am writing to say I was very pleased with the service I received. I have been a customer for 3 years and have always been treated with respect and promptness. Special thanks to Ryan Rodney for always going the extra mile on my behalf. Very satisfied and happy I can acknowledge the service in this survey. More

Communication Very good communication in between our Service Advisor, Nick Hall and ourselves. We found Nick to be very responsive to our inquiries concerning the p Very good communication in between our Service Advisor, Nick Hall and ourselves. We found Nick to be very responsive to our inquiries concerning the problems with our vehicle and keeping us up to date on the progress of repairs. Ron & Roly Dewar More

Great service!! I went to your dealership to have my oil changed etc. on my Dodge Grand Caravan and received wonderful courteous service especially by Denis and Ryan I went to your dealership to have my oil changed etc. on my Dodge Grand Caravan and received wonderful courteous service especially by Denis and Ryan the Assistant Manager. I must admit that every time I go here the staff have been very helpful. Thank you for taking good care of my car. Shirley xxxxxx More

Great service on my ram I had an issue with my ram 1500 the day after I drive it off the lot. I didn't have an appointment, but figured I'd so in to see of they could fix it I had an issue with my ram 1500 the day after I drive it off the lot. I didn't have an appointment, but figured I'd so in to see of they could fix it for me. They were friendly and courteous and also lent me a rental car. My truck was in so for 2 days, but it was fixed at no cost to me and with the rental really no inconvenience either. Service makes a difference when buying a vehicle and they have great service here. More

Very helpful Nick Hall was very entertaining and helpful. He investigated the vapor seal on the tank to find another problem. He was a pleasure to deal with. Nick Hall was very entertaining and helpful. He investigated the vapor seal on the tank to find another problem. He was a pleasure to deal with. More

Customer Service Experience I had my Dodge Dakota serviced on June 4/2015. I had an annoying idle surge/vapour lock problem that other automotive garages could not solve. I dealt I had my Dodge Dakota serviced on June 4/2015. I had an annoying idle surge/vapour lock problem that other automotive garages could not solve. I dealt with the Service Manager, Ted Cameron. His level of organization, knowledge, service and support was extremely high. I have never experienced an service individual that was as professional as Ted. He only did work that was in my comfort zone and was prompt in his diagnosis and recommendations to proceed. Capital Chrysler Jeep Dodge is lucky to have an employee like Ted. I was very satisfied with the experience and would bring my truck back for servicing and I would ask for Ted Cameron. More

Look forward to my service appointments My visits to Capital Dodge are always a pleasure. It's not just that Wendy calls to remind me about my service schedule without pressure and at my co My visits to Capital Dodge are always a pleasure. It's not just that Wendy calls to remind me about my service schedule without pressure and at my convenience, or that Neil drops me off at work in the morning, picks me up in the afternoon, and is a professional behind the wheel, both in skill and as a representative of his company. It's also about the person to whom you hand over your keys. I feel good about giving them to Nick Hall. After driving into the service centre, I'm always greeted with a smile. When I'm explaining the reasons for my visit, Nick gives me all of his attention. He isn't distracted by other business, asks intelligent questions to figure out how to best approach the issues, and informs me of exactly what the next steps will be and what to expect. The service technicians have always put down floor mats and seat covers and it has always been ready on time with the work completed as expected. I would and have recommended Nick and the service department at Capital Dodge to my friends. More