Capital Chrysler Jeep Dodge - Service Centre

Too long Took 8 days to get our year old jeep fixed. Although the staff was very friendly it was very frustrating having to call 2-3 times a day to see if our Took 8 days to get our year old jeep fixed. Although the staff was very friendly it was very frustrating having to call 2-3 times a day to see if our jeep would be ready that day More

Sunroof leaks I went twice to get it fixed on my Longhorn 2015 And it is leaking more than ever, Plus, when they did the water test they took the hose from the s I went twice to get it fixed on my Longhorn 2015 And it is leaking more than ever, Plus, when they did the water test they took the hose from the shop with grease and throw that on my roof They made black marks on my roof and between my door and they scratched the roof The guy walk into my truck and has put black marks of grease So he did that twice on two different days even I had mentioned to wash it at the first time After an oil change they dropped oil all over my motor parts and it dripped in my driveway for many days. 2 stars is more than not enough More

SERVICE TO JEEP CHEROKEE Hi girls and guys, One of the best dealerships in Ottawa. Always greeted with a smile. Some actually make an effort to remember my name which I appre Hi girls and guys, One of the best dealerships in Ottawa. Always greeted with a smile. Some actually make an effort to remember my name which I appreciate. Clean and bright dealership, great parts area, customer lounge is nice but small. If my 2015 Jeep Cherokee was as reliable as your staff I would be really happy, but, unfortunately, it has been an adventure! Keep up the great service. Best Regards, Luc Vaillancourt 613-884-0877 More

Excellent Service - Brent Smith I've dealt with Brent Smith almost every time I've had an issue with my Jeep Cherokee. He has always been honest and upfront and really tried to go a I've dealt with Brent Smith almost every time I've had an issue with my Jeep Cherokee. He has always been honest and upfront and really tried to go above and beyond for his customers which I've seen only for myself but others. Even when he has unpleasant news that is beyond his control, he always tries to take the strain off the customer. One thing that is very important to me is that he treats me like a real person, doesn't assume that I know, or don't know anything about my vehicle. Gives me the news straight up. Laurie Moore More

Faulty radio 2016 Fiat 500 x The problem started on Feb 07 2017 when the radio "died" ... this includes the Bluetooth and all related features. Ryan Rodney took ownership of my p The problem started on Feb 07 2017 when the radio "died" ... this includes the Bluetooth and all related features. Ryan Rodney took ownership of my problem . Even though the resolution took over 3 months Ryan was in constant contact with me I would highly recommend the dealership based solely on Ryan's commitment to his clients . More

Outstanding Service - Brent Smith The service at this dealership is outstanding!! I have a fleet vehicle which can often present challenges for the service advisor - Brent ensured seam The service at this dealership is outstanding!! I have a fleet vehicle which can often present challenges for the service advisor - Brent ensured seamless service. I was shuttled to & from the dealership by Neil who was very friendly & accomodating. I'll definitely recommend this dealership!!! Thx Brent & Neil ;) More

Pleasant, courteous and brief I had an appointment to change my winter tires to summer, get an oil change and to check out a clicking noise from the front left tire. Minutes afte I had an appointment to change my winter tires to summer, get an oil change and to check out a clicking noise from the front left tire. Minutes after I enjoyed my free coffee, I was informed that the wrong tires had been pulled from storage and I would have to return a couple of days later....'stuff happens'. The oil change went ahead and so did the noise check. I was told the installation of the tires would not be charged and was apologized to.... Overall experience was good. More

Another great appointment. I always feel valued when I enter the service area for my vehicles. Since I first purchased my Jeep and original RAM in 2012 (2016 RAM now), I have al I always feel valued when I enter the service area for my vehicles. Since I first purchased my Jeep and original RAM in 2012 (2016 RAM now), I have always been treated with great respect and courtesy. This is why I always recommend this dealership above all others. You feel like part of a family and not a statistic; and I believe that's how we all want to feel when we entrust our vehicles to a service department. This time was no different...excellent service and wonderful people. Thanks for being here. More

Deceptive and overpriced Jim Durrell passed me to Brian for the BEST PRICES guaranteed. Purchased running boards and step up with a "saving of several hundred dollars" on my Jim Durrell passed me to Brian for the BEST PRICES guaranteed. Purchased running boards and step up with a "saving of several hundred dollars" on my way to work decided to check Dilawri for a quote. My SAVINGS equalled $8.00. Went on the weekend to CAPITOL Dodge and got a true quote. On my original sales receipt the labour costs were increased then decreased to show a substantial savings. After many emails I was passed to Kyle. His explanation was that the weekend staff didn't know what they were doing end of story. Great customer service Kyle. I was lied to and deceived and so thankful I have everything on their invoices. Beware of this place and get quotes from honest dealerships More

Great Service Attitude! Even with the several problems we have had with our new vehicle, the Service people have always treated us with the utmost respect. Service has been Even with the several problems we have had with our new vehicle, the Service people have always treated us with the utmost respect. Service has been friendly and prompt. For the latest issue, Brent kept us up to date on what was being done to rectify the problem. Thank you, it was much appreciated. More