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Capital Chrysler Jeep Dodge
Ottawa, ON
1,163 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,163 reviews
June 08, 2015
Customer Service Experience I had my Dodge Dakota serviced on June 4/2015. I had an annoying idle surge/vapour lock problem that other automotive garages could not solve. I dealt I had my Dodge Dakota serviced on June 4/2015. I had an annoying idle surge/vapour lock problem that other automotive garages could not solve. I dealt with the Service Manager, Ted Cameron. His level of organization, knowledge, service and support was extremely high. I have never experienced an service individual that was as professional as Ted. He only did work that was in my comfort zone and was prompt in his diagnosis and recommendations to proceed. Capital Chrysler Jeep Dodge is lucky to have an employee like Ted. I was very satisfied with the experience and would bring my truck back for servicing and I would ask for Ted Cameron. More
by Dakota Frank
Employees Worked With
Ted Cameron
June 07, 2015
Purchased two vehicle 2015 Ram new & a used 2014 Jeep Compas Delt with Andreanne Bud for both , vehicles enjoyed the nonpressure sales but excellent presentation of the vehicles both times & the finance departm Delt with Andreanne Bud for both , vehicles enjoyed the nonpressure sales but excellent presentation of the vehicles both times & the finance department was great also More
by just4fun
Employees Worked With
June 05, 2015
Look forward to my service appointments My visits to Capital Dodge are always a pleasure. It's not just that Wendy calls to remind me about my service schedule without pressure and at my co My visits to Capital Dodge are always a pleasure. It's not just that Wendy calls to remind me about my service schedule without pressure and at my convenience, or that Neil drops me off at work in the morning, picks me up in the afternoon, and is a professional behind the wheel, both in skill and as a representative of his company. It's also about the person to whom you hand over your keys. I feel good about giving them to Nick Hall. After driving into the service centre, I'm always greeted with a smile. When I'm explaining the reasons for my visit, Nick gives me all of his attention. He isn't distracted by other business, asks intelligent questions to figure out how to best approach the issues, and informs me of exactly what the next steps will be and what to expect. The service technicians have always put down floor mats and seat covers and it has always been ready on time with the work completed as expected. I would and have recommended Nick and the service department at Capital Dodge to my friends. More
by Nic Pantieras
Employees Worked With
Neil M, Wendy K, Nick Hall
June 03, 2015
Best customer service ever! I have moved all over the country with my work. Since Ive been at Capital, Ryan has shown what excellent service is.! He gets customer service! His pe I have moved all over the country with my work. Since Ive been at Capital, Ryan has shown what excellent service is.! He gets customer service! His personal attention to each client and to your problems, even with my hubby being in another city is simply amazing. He bends over backwards to make sure we leave happy each and every time. HIs attention to detail, calling clients to make sure they are happy, and finding solutions to what may seem impossible situations is awesome. More
by Telah
Employees Worked With
June 01, 2015
trouble with blue tooth We visited your dealership with no appointment last Saturday and received excellent advice and efficient service from your Assistant Service Manager, We visited your dealership with no appointment last Saturday and received excellent advice and efficient service from your Assistant Service Manager, Ryan Rodney. Thank you. More
by dolly47
Employees Worked With
June 01, 2015
Fantastic! I'm in love with my new jeep. It has been my dream car since I was a kid and they had the perfect model for me, all the bells and whistles I wanted. I I'm in love with my new jeep. It has been my dream car since I was a kid and they had the perfect model for me, all the bells and whistles I wanted. I dealt with Brian and Raman and both were very laid back, personable and worked hard to get me what I wanted. I met with the parts guys and they were happy to welcome me to the jeep family and show me all the possibilities I could do to get the most out of my vehicle. I would definitely recommend capitol dodge. Great service, great people. Everybody should be able to walk out with as big a smile as I did, and am still wearing! More
by Jackjack1008
May 28, 2015
%100 Excellent service After spending hours traveling across town to different dealers trying to figure out my issues i was having with my dodge ram, i finally found Ryan R After spending hours traveling across town to different dealers trying to figure out my issues i was having with my dodge ram, i finally found Ryan Rodney at capital dodge who was more then helpful right off the bat. It wasn't even 10 minutes in and Ryan already figured out the problems i was having for such a long time. I just want to say thanks Ryan Rodney for making my visit the first of many !! you are now my number one service consultant. More
by dano03
Employees Worked With
May 28, 2015
Extremely poor service I recently took in our 2014 Ram which is having a problem with the electronics in the driver's door. The doors lock automatically within a few seconds I recently took in our 2014 Ram which is having a problem with the electronics in the driver's door. The doors lock automatically within a few seconds after unlocking, the lock/unlock buttons in driver's door were inoperable, and doors also locked when adjusting the drivers window. Seemed obvious to me and to Nick Hall, the service adviser, that there was a problem with the driver's door control unit or switches which needed investigated. At same time we are burning out light bulbs regularly in the cab tail light(or box illumination, there are three lights in that fixture in total). After leaving the truck with them for the day I was told it was ready to pick up, as soon as I unlocked the truck, a few seconds later the doors locked again. Upon confronting Nick Hall, the service adviser, he talked to the tech and the tech claimed there were no issues with the truck. He also showed in the report no codes when scanned. Maybe that is because the tech showed he was playing with the power seats instead of looking at the locks. I showed them both again the same issues I had showed Nick when I dropped off the truck. Upon taking the truck to another dealership it only took an hour for them to diagnose the issue with the locks and order parts. There were also many codes logged in the system for both of the problems which were fully shown in their report. Obviously the tech at Capital Dodge did not even scan for trouble codes. I know now I was lied to and my time was definitely wasted. I cannot understand why I wasn't phoned when the tech could not see the issue. I was told by the tech "it doesn't really matter what stories you tell me". Excuse me, stories? That was insulting, as a customer and an engineer I know how electronics work and I don't tell stories when I take a vehicle in to get fixed. Its there because there is an issue to be fixed. I had service in the past at this dealership and was unhappy with it, 2 hours to do an oil change when you have an appointment? Really?, I gave them another chance but will never waste my time again with Capital Dodge. The best example of wasting my time though is their sales team, when asked about their deals on new trucks I was greeted with "lets price out a truck so how about we go to the web and look up the MSRP price. Seriously? I can do that myself at home. We have purchased 5 dodge vehicles in the past 10 years, Capital would have been in the running to get some of that business if they had just been honest with us and tried to earn our business like other dealerships do by cutting to the chase and not trying to start at the MSRP. Noone pays MSRP. In one word, incompetent. I would give 0 starts as a rating if possible More
by Not_Happy
Employees Worked With
Nick Hall
May 27, 2015
Poor Service I bought a jeep in February from this place, recently I found that the soft top has tears that I was not informed of at the time of purchase and this I bought a jeep in February from this place, recently I found that the soft top has tears that I was not informed of at the time of purchase and this dealership was unwilling to even try to get BEST-TOP to warranty it for me, all they said is that its "damage not a defect" and not even willing to ATTEMPT to get warranty for me. I feel this is poor service, especially when I went to a dodge dealer in NWO and dodge THEMSELVES was willing to replace the top for me and did send me a new one after seeing the pics. Unfortunately the top dodge sent was a factory model and isn't the same model as the upgraded BEST-TOP that was sold with my jeep. Dodge told me to come back to capital dodge to get them to warranty it with BEST-TOP nut like I said they are unwilling to even TRY! pissed off customer. $50, 000 for a jeep and cant even take the roof off! What a Joke! More
by Tammy
Employees Worked With
May 27, 2015
I'll be back! Came in for service twice now, dealt with Nick Hall both times. I was so pleased in dealing with him that I will be coming back for sure. Top notch wo Came in for service twice now, dealt with Nick Hall both times. I was so pleased in dealing with him that I will be coming back for sure. Top notch work! More
by Hs
Employees Worked With
Nick Hall
