Blue Mountain Chrysler

Will NEVER return to Blue Mountian Chrysler again Would never recommend this dealership or go there for service.   Our new dodge ram 1500 died out of no where while driving the truck. The truck would Would never recommend this dealership or go there for service.   Our new dodge ram 1500 died out of no where while driving the truck. The truck would not start and the starter was smoking, our truck only has 800km. The truck was towed to Blue Mountain Chrysler on Monday and they have been nothing but a headache. We were first told our truck was scheduled for 9am. Noon comes around and the truck wasn't even looked at. They told us since it was towed in they will look at it whenever they get around to it. I contacted the manager about this issue and he stopped replying to my emails.They finally looked at the truck Tuesday but had to order a part. They part came in but they didn't even test that starter which failed and now need to order another starter which will not arrive until Thursday, this truck has been in the shop more days than its been on the road. I will never work with Blue Mountain Chrysler again. More

Great dealership, Great customer service, Great experience This dealership is great to work with. They have a very knowledgeable staff about their vehicles both new and used. Would highly recommend this dealer This dealership is great to work with. They have a very knowledgeable staff about their vehicles both new and used. Would highly recommend this dealership to anyone in the market for a vehicle and be sure to ask for Aaron Hawkins to get the best experience possible. More

Purchase of a pre-owned truck! Absolutely great service with a focus on the customer and their needs. Truthful, honest and practical information on each vehicle shown and lots of p Absolutely great service with a focus on the customer and their needs. Truthful, honest and practical information on each vehicle shown and lots of patients (not pushy) with the customer. Dealt with husband and wife equally (unlike other dealers visited over the years). We left with a good feeling that the dealership was doing all they can to support the purchase and the purchase process. More

Very informative It was my first time buying a brand new vehicle and from the moment I stepped into the office I received very helpful advice and great service . All t It was my first time buying a brand new vehicle and from the moment I stepped into the office I received very helpful advice and great service . All the staff were very helpful and informative and did everythinng in there power to get me the best price and the right vehicle for my budget. More

In 6 times and still not fixed! A few months back they replaced the air conditioner evaporator. Right after that was done the car to howls upon start-up (sounds like whale song) and A few months back they replaced the air conditioner evaporator. Right after that was done the car to howls upon start-up (sounds like whale song) and there is an intermittent vibration, that can be felt in the steering wheel. Both, the howl and the vibration, stop when the air conditioner is turned off. Through all the howling and vibrating, the air conditioner continues to work I had their mechanic with me and he acknowledge hearing and feeling the the noise and vibration, but because it is intermittent he apparently couldn't find the cause. I've had the car in 6 times, specifically for the above issue, and they apparently can never get the car to make the noise or vibrate. How can they miss something that happens so frequently, every time they have the car? Before you know it the warranty will be over and they may magically find the problem and guess who will have to pay. Until this problem I found their service to be very good, but this issue has been very frustrating. More

Aaron was great! I would recommend this dealership for quality, used, luxury vehicles. Purchased an A4 from them. Great car, great service. Had any concerns repaired p I would recommend this dealership for quality, used, luxury vehicles. Purchased an A4 from them. Great car, great service. Had any concerns repaired perfectly with no issues. More

Great sales, poor finance Salesman was great, He went out of his way to help us out and it is very much appreciated, but do your homework before talking to the finance departme Salesman was great, He went out of his way to help us out and it is very much appreciated, but do your homework before talking to the finance department or secure your own financing. before hand. Very unhappy with the finance manager and now feel I should have walked away and purchased our vehicle elsewhere due to my experience with him. More

Love my Laramie I want to thank Aaron and Phil for the excellent experience and customer service. Friendly and informative. I would highly recommend them to my fam I want to thank Aaron and Phil for the excellent experience and customer service. Friendly and informative. I would highly recommend them to my family and friends. Cheers. Albert More

Nightmare Roof Rack I was looking to order a roof rack for my Jeep as the standard ones don't fit. I went into the service centre looking to buy the part when I was quo I was looking to order a roof rack for my Jeep as the standard ones don't fit. I went into the service centre looking to buy the part when I was quoted aprox. $150, I asked to look at the part that he was ordering as that seemed very low compared to other sources I had looked at. I told the gentleman, Peter Dann, that the part didn't look right and asked if he wanted to look at my jeep (that was in the parking lot) to see the connection piece I need. He said that he didn't need to so I showed him a picture, he ordered the piece anyways and I went back the following day to pick it up.. to no surprise it didn't fit! He then looked up the actual piece that I needed and wrote down the part number & I told him I'd come back to order once I get a few quotes. I went back the following week to order it was 5:10. The young man, Tyler Dann, in the service centre told me I could not order it then because it was past 5. I told him I understood that it wouldn't be shipped the next day but I wanted to make sure it was ordered. He insisted the website would not allow him to order it but assured me that it would be ordered first thing the next morning so I gave him the piece of paper. I called the next day around noon to inquire if it had been ordered. A young man answered the phone and it was the WORST customer service I have ever received. He told me that the part had not been ordered and I told him that it was fine don't order it as I was going to go elsewhere. He cut me off repeatedly saying what does it matter if it was ordered first thing or in the afternoon if ships at the same time. I attempted to say that that was not the point, I could get it faster elsewhere. He continued insisting the timing didn't matter and ended up hanging up on me.. Overall this mistake could have been avoided if the original man had of went out to my jeep and looked at the jeep.. It's very sad to see that service is not backing up the sales department after vehicles are bought.. customer service is not hard but it makes all the difference. More

Preferred Patriot Having visited dealerships and searched websites, Shari McKilligan found the perfect vehicle for us in just a couple of weeks! a newer Jeep Patriot. W Having visited dealerships and searched websites, Shari McKilligan found the perfect vehicle for us in just a couple of weeks! a newer Jeep Patriot. We were impressed with Shari's quick follow up and style of service. Friendly, modest, respectful, and conscientious, she gained our trust and our business. Thank you Shari and the Blue Mountain team! More