BMW Markham

Incompetent & Terrible Service Read if you're unsure of whether to come here or not. I brought in my 2017 X5 thing spring for oil and winter tire change (winter to summer). They Read if you're unsure of whether to come here or not. I brought in my 2017 X5 thing spring for oil and winter tire change (winter to summer). They convinced me to pay extra for tire alignment since it's the M-Sport package which I obliged. 7 hours later, I received a phone call advising that the vehicle was ready for pickup. I pickup the vehicle, they performed the alignment and tire swap (for fee service) but didn't bother with the free maintenance (oil/filter). On top of that, they gouged the driver's window. A call to service, they fixed the damaged, replaced the tint, did the oil change and gave me concierge service so that I wouldn't need to drive back in. This was the professional thing to do and I honestly thought to myself that the issues were a one-off scenario. Come on, it's BMW right? Fast forward to November 2018, it's time to put the winter tires on. Part of my winterization ritual is to clean/degrease, polish the rims (inside and face) and follow up with a thick coating of butter wet wax. The rims are in perfect condition as they should be since I paid close to $5000 for them last year (OEM BMW rims with tires). Since it takes about 40 minutes each rim, I notice anything and everything. If you haven't figured it out by now, I'm the type of person who puts a lot of attention to the details. I drop off my vehicle at 7:30AM, get a shuttle to work and advise service that I need the car back by 2:30PM since I need to pick up my daughter at 3:00PM. Service informs me that it wont be a problem as I booked this 4 weeks in advance. Come 2:00PM, I get a phone call from service informing me that they are back logged and didn't even start. Obviously frustrating, why didn't they just call me the night before? I did appreciate them at least calling me to let me know. Definite thumbs up for this as I'd be in quite the pickle. I come by to pick up the car but the service manager helped out and gave me a rental and assured me the vehicle will be ready by the following morning. Again, another thumbs up to try to make it right, obviously they understood that they made a mistake, unfortunately I'm sure they bumped someone else to make this happen. Fast forward to 5:30PM, I get a phone call from service informing me that the vehicle is ready. I come pick it up at 6:45PM and low and behold, they are reporting that I gave them the vehicle with a severely scratched rim. You would think I would have noticed something this bad before since I just polished and waxed the rims prior to giving them to mount. I'm not sure how they can make this right. I can see exactly how this is going to unfold, they say I gave them like this, I say I didn't and poof nothing goes anywhere except frustration increases and everyone's time is wasted. Should I really take them to small claims court for a rim? If you are considering bringing your expensive BMW here, please think again. Service is just terrible, maybe they'll make it right, maybe they wont. Maybe they'll perform the service you requested, maybe they wont. It's honestly a hit or miss, in my cases, just misses. Very expensive misses For the money you're spending, go somewhere else. I just paid $159.99 + Tax for BMW to damage a $1000.00 Rim, make me beg them to service my car and now have to go threw the frustrations and additional cost to fix the rim. More

Good Experience and Service I recently purchased pre-owned BMW with Harsh Thakkar from this dealership. I requested some changes and he ensured these were done to my satisfaction I recently purchased pre-owned BMW with Harsh Thakkar from this dealership. I requested some changes and he ensured these were done to my satisfaction. He answered my questions, finding the information where needed and gave me an overall good deal. I had some pending issues with the vehicle which were fixed by the dealership on follow up. Overall, a good and helping attitude and service. More

Exceptional Experience!! Exceptional experience! Michelle was kind, patient, knowledgeable, and went above and beyond. She was extremely responsive and thorough. We love the v Exceptional experience! Michelle was kind, patient, knowledgeable, and went above and beyond. She was extremely responsive and thorough. We love the vehicle and we were not originally looking for a BMW but the driving experience and working with Michelle changes our minds. More

Excellent Great service, friendly attitude. Everything was done hassle free with no headache. Michelle Fung was great. I highly recommend buying from her at thi Great service, friendly attitude. Everything was done hassle free with no headache. Michelle Fung was great. I highly recommend buying from her at this dealership as she will take good care of you. Thanks again for the wonderful experience. More

Professional and prompt services Joseph is the sales I have been dealing with. He provides prompt services and patiently explain in all details. He helped to explain even after your Joseph is the sales I have been dealing with. He provides prompt services and patiently explain in all details. He helped to explain even after your purchase for long while. More

Excellent Experience with BMW Markham We have an excellent experience with BMW Markham for our first BMW. Michelle Fung, New Car specialist, she is above and beyond. She is professional, We have an excellent experience with BMW Markham for our first BMW. Michelle Fung, New Car specialist, she is above and beyond. She is professional, patience, follow-up closely and update us throughout the whole process. Tonley Lau, Business Manager, knowledgeable, shared his expertise and recommended sound advice. Gina was very detail in explaining the features of the car. Overall, we have a great experience with BMW Markham and will recommend them. More

Refused to help #1- Incorrect website information regarding vehicles and specs #2- we went into the dealership to buy a car, that day!!, sales staff are lacking vita #1- Incorrect website information regarding vehicles and specs #2- we went into the dealership to buy a car, that day!!, sales staff are lacking vital Englsih speaking skills #3- Said they would contact us the following day regarding getting the BRAND NEW BMW X4, V6 vehicle with the specs we wanted - still have not heard back Cynthia and Robert Shaw More

HORRIBLE EXPERIENCE/WORST SERVICE EVER I have been going to Town & Country BMW/MINI Markham for service for 2 years. If you are a female, be extra careful or just try not to go there as th I have been going to Town & Country BMW/MINI Markham for service for 2 years. If you are a female, be extra careful or just try not to go there as the service consultants and service managers there are sexists. They assumed all women are stupid and ignorant. They are not shy to show you on their faces, with their gestures that they think women are stupid. We are in 2018, if some people think that women are stupid and they could just treat them without respect and try to rip them off, I think they do need to be re-educated. They should know better many of their female customers are highly educated business women, senior executives or professionals too. They tried to fool me by lying to me that my tire rim was "bent and oval", damaged to the point it's not repairable. So I asked for proofs and asked them why my rim went from OK with only some curb scuffs to "bent" that needed to be replaced. They told me I wouldn't get to see the "damaged" rim when I asked them to keep the damaged one to show me even if it had to be replaced. After chasing them for proofs, pictures,etc.,(they did take pictures when I dropped off my car for the rim curb scuff repair) they told me my rim was fine and their technician tested it on the machine to show me it's in great condition. So if you let these people tell you whatever, they would just make you buy new things when there's not even a need. And they tried to tell me another rim, that's actually in great condition that needed to be repaired too. I do have the tire and rim protection plan but that doesn't mean they could just make every claim on my plan when it's not even needed. I would have no allowance left if anything really happen to my tires. After lying to me and making claims on my trie and rim protection plan, I got back a car that has a rim with curb scuff that I originally wanted to get fixed untouched. They rotated my tires trying to tell more lies too. And worst part is, nobody ever apologized to me from that branch still. Even they agreed to pay for the repair of the rim with curb scuff after I complained to their headquarters, I don't feel comfortable going back to that branch ever again even I am in Markham. All I am saying is, you could complain but they wouldn't do anything. (And if you give them honest bad review in the survey they asked you to do after your visit there, they blacklist you). After I got a car wash, I found 3 scratch lines on the hood of my car too. And because of the horrible experience I had there, I now have to take my car all the way to Downtown Mini for service. And you would think that you take your car back to where you purchased it and they would take good care of it for you, sorry, that's not the case. They only care about sales, after you bought your car, they don't care. They even dare charging me $20 for gas on the loaner car a month later (even I had refill the tank), without notifying me, probably they decided to charge me after they got the survey results). No matter how much I love my Mini, how much complements I got for that, if there is no good service, I would need to give up on this brand very soon. More

Excellent experience purchasing a 2018 Mini Cooper I recently purchased a new mini cooper from Alice at the Markham Mini store. Alice was extremely professional throughout the process and made buying a I recently purchased a new mini cooper from Alice at the Markham Mini store. Alice was extremely professional throughout the process and made buying a car a pleasant experience for me. Alice demonstrated her knowledge and was able to answer all my questions and supported me in finding the right car. Thank you Alice! More

Worst Service Department Absolute zero sense of customer service with this Service Department. Ever since they moved from TC to Pfaff its all about profit and not customer exp Absolute zero sense of customer service with this Service Department. Ever since they moved from TC to Pfaff its all about profit and not customer experience/service. Will never buy or service a car here ever again. More