Tomy Vithayathil | Page 3
Internet Manager
Eastchester Chrysler Jeep Dodge Ram
4007 Boston Rd
Bronx, NY 10466
37 Reviews
Write a Review37 Reviews of Tomy Vithayathil
March 16, 2021
Eastchester Chrysler Jeep Dodge Ram is always professional and always does great work. From the time you pull in until the time you leave satisfied. professional and always does great work. From the time you pull in until the time you leave satisfied. More
Other Employees Tagged: Bob Erickson , Brian Dennis, Frank Pena, Julio Nunez, Lemar Davis, Javier Echeverria, Frank Perez, Richard Reid, Rob Caballero
January 18, 2021
Unable to get through phone lines, and unable to get someone to assist with concerns. When the call is transferred the phone rings and sends you to voicemail. someone to assist with concerns. When the call is transferred the phone rings and sends you to voicemail. More
January 14, 2021
Excellent car. Couldn't be happier! My daughter will be thrilled when she finds this 2021 Jeep Compass Limited in the driveway on the morning of her 17th birthday! thrilled when she finds this 2021 Jeep Compass Limited in the driveway on the morning of her 17th birthday! More
December 14, 2020
I had a great experience at this dealership. All where friendly answering all my questions. Umoh Uwemedimoh was very helpful Thanks for the new Jeep Gladiator. friendly answering all my questions. Umoh Uwemedimoh was very helpful Thanks for the new Jeep Gladiator. More
Other Employees Tagged: Bob Erickson , Brian Dennis, Julio Nunez, Umoh Uwemedimoh , Kayla Benitez
December 08, 2020
We were able to test drive and leave the dealership with the car within 24 hours. The car is great and we felt like we got a fair deal. the car within 24 hours. The car is great and we felt like we got a fair deal. More
Other Employees Tagged: Anthony Couvertier, Frank Pena, Julio Nunez, Charles Stanley
October 19, 2020
Initial experience was great via email. The dealership was not as smooth and I did not receive the deal I agreed to. My initial deal was for first month and DMV down. When I arrived at the dealership the was not as smooth and I did not receive the deal I agreed to. My initial deal was for first month and DMV down. When I arrived at the dealership there was an acquisition fee added. Had I known about this fee I would have not gone ahead with my purchase. More
Other Employees Tagged: Charles Stanley
October 13, 2020
Price was a bit high for an oil change when mostly all checks were visual. I tried to ask a question by text without success. Also, when I was checking out with the associate another associate interrupted checks were visual. I tried to ask a question by text without success. Also, when I was checking out with the associate another associate interrupted our coversation to ask about pizza and my associate answered her while she was talking to me. When I started up my car the oil light still appeared and I had to go back inside to get it reset. More
October 09, 2020
I closed on a 2021 Cherokee on 9/21. 16 days later the car disabled at mid-nite on a cold overnight in NYC. I had to contact roadside asst, as the vehicle had to be towed. Based on roadside assistance int car disabled at mid-nite on a cold overnight in NYC. I had to contact roadside asst, as the vehicle had to be towed. Based on roadside assistance intervention, it appeared that the starter or fuel pump on the vehicle failed. Coincidentally, I was 3miles from where I purchased, EASTCHESTER CHRYSLER, Bronx, NY. By the time the tow was complete, it was 3am. I waited for 4.5hrs in the car with no heat since the car would not start until service opened. At that time, after all the inconvenience, frustration n annoyance, I was advised by service that I would have to wait 4-5hrs for them to check the car before I could be approved for a loaner vehicle. My experience with other vehicle brands have never been one where they imposed such an outrageous idea. Adding insult to injury is the fact that there was attempt to blame the car failure on me, as a service rep stated, "there could be outside influences". Their suggestion was that I could have put in the wrong gas, more absurdity! In all, there was no value placed on me being a new car buyer, no overall customer empathy or satisfaction. They were not even willing to give me a ride to my place of residence. The only thing that was offered to me was a ride to any place in the same district, meaning in the Bronx. I had to come out of pocket to pay $35 dollars just to get home, still tired n odorous from the day before. Afterwards, I reached out to corporate customer care and still resolve has been slow. I would not recommend anyone to purchase or service their vehicle at this location. The response to my ordeal has resulted in further undue hardship and stress. It is as if I have been left by the curbside to die, as they continued to stick the knife in deeper to my wounds. Anyone reading this review, if you are looking for a commitment to customer satisfaction or care, you probably will have to do jumping jacks or somersaults to get it from the people working at this location. More
Other Employees Tagged: Charles Stanley, Rob Caballero , Rob Aristy
September 24, 2020
best place hands down diana front desk was very helpful less then 30 minute wait anybody with a dodge jeep Chrysler head here and get the best deal and your car fixed correctly less then 30 minute wait anybody with a dodge jeep Chrysler head here and get the best deal and your car fixed correctly More
Other Employees Tagged: Bob Erickson , Brian Dennis, Frank Pena, Julio Nunez, Lemar Davis, Javier Echeverria, Frank Perez, Richard Reid, Rob Caballero , DIANA
August 12, 2020
Did not waste my time. Customer service 10/10. Great experience. Kayla is the best, she made sure all ny requests were taken care of. experience. Kayla is the best, she made sure all ny requests were taken care of. More
Other Employees Tagged: Brian Dennis, Frank Pena, Julio Nunez, Steven Davis, Javier Echeverria , Kayla Benitez