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Bob Erickson

Overview Reviews (115) Inventory (367)

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Bob Erickson

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Bob Erickson

Vice President of Sales

Eastchester Chrysler Jeep Dodge Ram

4007 Boston Rd
Bronx, NY 10466

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3.7

115 Reviews

Overview Reviews (115) Inventory (367)

Dealership Experience

11 yrs, 5 mos

Industry Experience

23 yrs

Specialties & Trainings

NADA Dealer School Graduate

Ally- MRO Dealer Certificate

Customer First Award For Excellence 2017,2018

Scholar Athlete Sponsor 2017,2018

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3.7

115 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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115 Reviews of Bob Erickson

February 24, 2023

Dealership Rating

Employee Rating

Service was good, I was truly satisfied. My wait time wasn’t that long as well. My wait time wasn’t that long as well. More

by CRYSTAL.WRIGHT1222

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Couvertier, Frank Pena, Julio Nunez, Lemar Davis, Javier Echeverria, Kevin Marciano, Maggie Matir, Chris Dayka, Rob Caballero

Helpful 0

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Feb 26, 2023 -

Eastchester Chrysler Jeep Dodge Ram responded

We are elated to hear that you received excellent care! Thank you for supporting Eastchester Chrysler Jeep Dodge Ram!

February 17, 2023

Dealership Rating

Employee Rating

This Dealership has always taken great care of my vehicle and treat me like family. and treat me like family. More

by mikeyvegas8384

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Couvertier, Frank Pena, Julio Nunez, Lemar Davis, Javier Echeverria, Kevin Marciano, Maggie Matir, Chris Dayka, Rob Caballero

Helpful 0

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Feb 19, 2023 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for stopping by to share your experience with Eastchester Chrysler Jeep Dodge Ram! We look forward to our continued relationship.

February 04, 2023

Dealership Rating

Employee Rating

I have to say that Kier Bayala was a pleasure to work with. His kind and understanding nature really put me at ease the entire month I was without my car, whom I call “Storm”. It was a long process, for with. His kind and understanding nature really put me at ease the entire month I was without my car, whom I call “Storm”. It was a long process, for me, but I was reassured 100% of the time that my car would be taken care of and it was. Although, my remote starter control was damaged in the process, both Kier and Jose Gomez, the service manager, took the initiative to resolve the issue and are currently going to reimburse me for a replacement. Overall my experience was satisfactory and I’m super happy Kier Bayala kept his word and delivered on it. Thank you Kier, you deserve a promotion for being able to keep me cool, calm, and collective when this Rican almost lost it! Great work lol 😂. More

by madruby411

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jose Gomez , KIER BAYALA

Helpful 0

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Feb 06, 2023 -

Eastchester Chrysler Jeep Dodge Ram responded

This is what we love to hear! Thank you so much for taking the time to leave Eastchester Chrysler Jeep Dodge Ram a five-star review. We are elated that Kier and Jose went above and beyond to ensure you were satisfied with our services. It was a pleasure, and we wish you many safe miles!

December 23, 2022

Dealership Rating

Employee Rating

I don’t want to write anything to you a a a a a a a a a a More

by JG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brian Dennis, Lemar Davis, Javier Echeverria, Frank Perez, Kevin Marciano, Maggie Matir, Chris Dayka, Richard Reid, Tomy Vithayathil

Helpful 0

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Dec 27, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We're sorry you've had a less-than-perfect experience with us and would really appreciate the opportunity to understand how we've let you down. If you're willing to discuss, would you please consider giving us a call? We are at your disposal and eager to help however we can. Thank you, Customer Care Team - (877)-811-9330

September 23, 2022

Dealership Rating

Employee Rating

it is ridiculous for this dodge dealer doesn't fix any cars 2012 and under. cars 2012 and under. More

by Smlt47

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Other Employees Tagged: Brian Dennis, Lemar Davis, Javier Echeverria, Maggie Matir, Rob Caballero

Helpful 0

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Sep 23, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We are sorry we couldn't be of further assistance here. We do our best to provide quality service within our given circumstances, and it's hard to hear we let you down. We appreciate your feedback, and if there's anything else you'd like to discuss, please know we are always available to talk. Thank you, Customer Care Team - (877)-811-9330

Sep 23, 2022 -

Smlt47 responded

So because they fixed my car before this incident now they dont except or fix cars below 2012. Is this on your website or should i hire an attorney for discrimination. As it is i only needed them to put a new battery in. But they wont fix if it is the alternator. So no i wont be telling my friends to go to this dodge dealer.

September 13, 2022

Dealership Rating

Employee Rating

Didn’t fix the problem like I was promised. I would have got the jeep if I would’ve known I would have got the jeep if I would’ve known More

by santosalmodovar112

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Brian Dennis, Lemar Davis, Javier Echeverria, Frank Perez, Reginal Blue, Richard Reid, Rob Caballero, Tomy Vithayathil

Helpful 0

Report | Print

Sep 21, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We're disappointed to see your review. This doesn't sound like the attentive and accommodating service we expect from our team, and I apologize that your issue hasn't been properly resolved. We would like to discuss this further with you so that we can make things right. We can't locate your contact information without a last name, so please call us at your convenience. Thank you, Customer Care Team - (877) 811-9330

August 03, 2022

Dealership Rating

Employee Rating

They took my car right away they were very professional and I really appreciate their service and I really appreciate their service More

by ttogary

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Julio Nunez, Lemar Davis

Helpful 0

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Aug 03, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Eastchester Chrysler Jeep Dodge Ram team. Drive safely, and we hope to see you back!

May 17, 2022

Dealership Rating

Employee Rating

The dealership went above and beyond to make sure my vehicle and I were well taken care of. Robert was exceptional!!!! vehicle and I were well taken care of. Robert was exceptional!!!! More

by BASTONE24

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Rob Aristy

Helpful 0

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May 18, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

We are delighted that Robert and the team went the extra mile to make you a happy customer! Thank you for trusting Eastchester Chrysler Jeep Dodge Ram with your business and for stopping by to share your feedback. Drive safely!

May 16, 2022

Dealership Rating

Employee Rating

They have excellent service and the first time I went to get my car fixed everything worked out smoothly, I definitely won’t be bringing my car anywhere else. get my car fixed everything worked out smoothly, I definitely won’t be bringing my car anywhere else. More

by ELCABEZON69

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brian Dennis, Jimmy Somma, Steven Davis, Frank Perez, Kevin Marciano , Rob Aristy

Helpful 0

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May 17, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with the Eastchester Chrysler Jeep Dodge Ram team. Drive safely, and we hope to see you back again down the road!

April 04, 2022

Dealership Rating

Employee Rating

Great communication on time car was ready same day Was a pleasure dealing with Kelvin Was a pleasure dealing with Kelvin More

by Chapp06

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Somma, Lemar Davis

Helpful 0

Report | Print

Apr 04, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Kelvin and the Eastchester Chrysler Jeep Dodge Ram team. Drive safely, and we hope to see you back again down the road!

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