Tanya Byers

Very good good good good good good good good good good good good good good good good good good More

by BBROCK1958 Verified Customer Verified Customer

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We were not satisfied with what we felt was a failure to keep us informed about the initial logistics delay in getting a part for replacement under warranty, then a lack of communication in keeping us infor keep us informed about the initial logistics delay in getting a part for replacement under warranty, then a lack of communication in keeping us informed on the day of repair about the progress in making the repair. We were also charged (not just charged, but we believe an excessive amount) for the replacement of a failed battery in our remote on a new Chevy, yet our Ford remotes have not needed a battery change in over ten years of use. More

by art.lees Verified Customer Verified Customer

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Made appointment was given a price. Show up and it's a different price. xxx Show up and it's a different price. xxx More

by adrienneshelton404 Verified Customer Verified Customer

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Deplorable customer service. Kept our car for a week and did NOTHING! Cost us over $300 for a rental car with no repair done. Why even make an appointment with a customer if you Kept our car for a week and did NOTHING! Cost us over $300 for a rental car with no repair done. Why even make an appointment with a customer if you have no intention of honoring it at all? No one was helpful in the least on the phone and even lied to us repeatedly about the status of our vehicle. We never even got a loner vehicle. Not even an apology for the terrible and inconsiderate teatment of a long-time customer and it felt like no one at the dealership even cared. Extremely disappointed! More

by THEDIZONE Verified Customer Verified Customer

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Great customer service! Fast and friendly service!! I would definitely recommend John Thorton to family and friends Fast and friendly service!! I would definitely recommend John Thorton to family and friends More

by SNJWYATTE Verified Customer Verified Customer

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There was lots of confusion from a customer service standpoint even before I arrived. I finally reached a very helpful rep. When I arrived, however, the confusion continued. I was told my recalls would standpoint even before I arrived. I finally reached a very helpful rep. When I arrived, however, the confusion continued. I was told my recalls would get done, they didn’t. I’ve also been waiting for months for installation of the blind spot alarm but they have been unable to get the parts. More

by CHRISLASALLE0223 Verified Customer Verified Customer

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Excellent customer service, and I’m always appreciated. I will recommend to all my friends I will recommend to all my friends More

by CTYLIMO Verified Customer Verified Customer

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Attention to detail, quality service and professional customer service. Fast and reliable service… job done to my satisfaction. customer service. Fast and reliable service… job done to my satisfaction. More

by etta_johnson Verified Customer Verified Customer

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The dealership was clean and in great shape. Marva and staff were really move and super awesome to work with. Marva and staff were really move and super awesome to work with. More

by MARIOGIOVANNISCOCCIMARO Verified Customer Verified Customer

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On time great service Love the % off coupon Will come again for service, thanks The VanDyke’s again for service, thanks The VanDyke’s More

by candpvandyke Verified Customer Verified Customer

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