Steve Reid

They go above and beyond to take the best care of anybody that comes in. that comes in. More

by ajudge4u Verified Customer Verified Customer

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I have always been well pleased with John Thornton Chevrolet since 1983, when I first purchased a vehicle from them. Chevrolet since 1983, when I first purchased a vehicle from them. More

by Iom43 Verified Customer Verified Customer

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I trust their work overall, but I keep having to go back to my car and check things. They have left smudges on my hood dirt all on top of the engine cover my coolant system flush. They left coolant all over to my car and check things. They have left smudges on my hood dirt all on top of the engine cover my coolant system flush. They left coolant all over the front of the car underneath the hood I do not typically go there for oil changes anymore. The first oil change I did there my front of my car was messed up. I had just had the car repainted with a clear wrap, put on the front bumper. If I had not done that they would have probably had to repaint my front of my car it looked like the mechanic had leaned up against the car with something on his belt, like a set of keys or something I’m a certified mechanic and typically I change my own oil. Also sometimes when I call and get a price on the phone it differs from when I come in and get the service done. It’s always a difference so the staff needs to be better trained about giving prices. More

by wrongwyw Verified Customer Verified Customer

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I had a wonderful experience with John Thornton Chevrolet the timing was perfect and the work was accurate. the timing was perfect and the work was accurate. More

by STEPHANIEDENISE54 Verified Customer Verified Customer

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Very good good good good good good good good good good good good good good good good good good More

by BBROCK1958 Verified Customer Verified Customer

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We were not satisfied with what we felt was a failure to keep us informed about the initial logistics delay in getting a part for replacement under warranty, then a lack of communication in keeping us infor keep us informed about the initial logistics delay in getting a part for replacement under warranty, then a lack of communication in keeping us informed on the day of repair about the progress in making the repair. We were also charged (not just charged, but we believe an excessive amount) for the replacement of a failed battery in our remote on a new Chevy, yet our Ford remotes have not needed a battery change in over ten years of use. More

by art.lees Verified Customer Verified Customer

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I found my experience comforting. The environment was excellent and service satisfactory. I would highly recommend Chevrolet to my none American car driving friends and John Thornton The environment was excellent and service satisfactory. I would highly recommend Chevrolet to my none American car driving friends and John Thornton Chevrolet to my Chevrolet driving friends needing service. Permit me to Thank You! More

by GOTERWILSON Verified Customer Verified Customer

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Great explanation of repairs, very reasonable turn around time. Kept me apprised of the work being completed on my vehicle. time. Kept me apprised of the work being completed on my vehicle. More

by shakintheweb Verified Customer Verified Customer

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Everything is as good. The workers were polite and helpful. The service was not that slow The workers were polite and helpful. The service was not that slow More

by RESA3300 Verified Customer Verified Customer

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I’m waiting for a coolant flush and I asked the service advisor. I said did we make sure that the auto mechanic technician removed all the excessive coolant, leftover coolant he saw you most definitely but advisor. I said did we make sure that the auto mechanic technician removed all the excessive coolant, leftover coolant he saw you most definitely but when I got my car back to the service bay, not only did he not check it, but I did so I wanna check it. There was in fat, coolant, residue, and spillage on the top of my Engine area on top of the cooling fans on the fans on top of the radiator around the radiator and around some of the hoses I’m a certified mechanic and I’ve had some issues with your dealership before couple years ago. Oil change you guys nearly had to repaint my car. The mechanic had leaned up against the front bumper with something and it had scarred my front bumper cover. Luckily, I had it 3M wrapped clear wrapped after you guys painted it , so it took a while to get all the imperfections off the front end that was done at your dealership. There was also excessive oil up on top of the engine cover so I trust your dealership overall, our old agency I used to work for the police agency I work for we had a lot of work done with you guys. I’m familiar with service technicians, the level of expertise they have on each type of job , so my car had to go back to service from the service bay so that they could clear off the excessive coolant that was left to believe that’s coolant does not disappear and my car smelled like coolant inside the car and around the car so that was a dead giveaway More

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