Kurt Hedmann
Kurt Hedmann at John Thornton Chevrolet
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Kurt Hedmann

Service Manager

John Thornton Chevrolet

1971 Thornton Rd
Lithia Springs, GA 30122

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4.5
61 Reviews

Dealership Experience

4 yrs, 3 mos

Industry Experience

45 yrs, 2 mos

4.5

61 Reviews

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61 Reviews of Kurt Hedmann

April 23, 2024

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Employee Rating

I bought my car elsewhere as it was very hard to find in my area, but brought it to Thornton for maintenance and Kurt was amazing. He kept me informed and had a great demeanor throughout the process. Th More

by kelli.hayes3399
Service Price Transparency
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Recommend Dealer
Yes

April 13, 2024

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Very quick process! This purchase was the quickest and most efficient I've ever experienced at a car dealership. Super kind, courteous, and professional staff. More

by MELANIESULTON
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Yebra, Tyler Rossi

April 03, 2024

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The people at John Thornton Chevy always takes care of me from the smallest of things to the largest. More

by TONEYVEASLEY
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Recommend Dealer
Yes

January 19, 2024

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Great explanation of repairs, very reasonable turn around time. Kept me apprised of the work being completed on my vehicle. More

by shakintheweb
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Recommend Dealer
Yes

January 06, 2024

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I have been a customer since 1979. They are great folks, both the sales and service folks. I always get my vehicles serviced there. I have recommended them to family and friends on man More

by Don Brown
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Recommend Dealer
Yes

August 03, 2023

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Honestly, if I could rate below a 1 I would. This is the worst service department in Douglasville. I'm not sure as to why John Thornton want anyone to rate the service because nothing is being d More

by Team Anderson
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Dino Hill, Marva Thompson

Aug 03, 2023

John Thornton Chevrolet responded

Your comments are definitely noted. We know you who you are when you come in the door like a family member. Too bad you did not post the other great experiences here with us. They probably outweigh this experience . We appreciate you as a repeat customer. Dino and Marva in sales said they heard nothing from you. We try our best daily.

July 28, 2023

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Customer service awful! Communication awful! Wrong Diagnosis and I paid for it! Not good! Kurt tried to make it right! But wasn’t good enough More

by KMBOSLEY1385
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Reginald Widener

Jul 31, 2023

John Thornton Chevrolet responded

Thanks for getting with Kurt. I know he (and our entire staff) tries his best for customer satisfaction.

Jul 31, 2023

KMBOSLEY1385 responded

I had to bring my car back twice because of misdiagnosis! I told Kurt and Reggie what the diagnosis was because I took it to another auto shop 1st! So I brought it to Chevrolet because I knew the service was covered under warranty! Well Reggie gave a different diagnosis which cost me $1485!! Then the check engine light came back on which indicated the 1st diagnosis I told them it was! My CAT-CONVERTER!! I felt as though I was SCAMMED BEING A WOMAN! They gave me a loaner vehicle so I can get back and forth! But no one offered my money back! When I hand my Acura almost same situation! But they made it right and ATE $3200 for they mishap! That’s what I think is GREAT CUSTOMER SERVICE! TAKING RESPONSIBILITY AND HOLDING YOUR EMPLOYEES ACCOUNTABLE

July 28, 2023

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Kevin and Marva were OUTSTANDING in Helping my daughter purchase Camaro… A1 service by 2 EXCELLENT EMPLOYEES More

by Hillart14
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dino Hill, Marva Thompson , Kevin Stroud

Jul 28, 2023

John Thornton Chevrolet responded

Anytime. Thanks so much

July 27, 2023

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They fixed the issue. However I didn’t feel any sense of urgency nor did they care if I understood what the fix was or if I was happy. More

by KEVINDART
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Recommend Dealer
Yes

Other Employees Tagged: Jarrod Powell

Jul 28, 2023

John Thornton Chevrolet responded

Thanks for letting us know. I'm glad everything was completed. We always strive for complete satisfaction. I'll get this addressed

July 26, 2023

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Employee Rating

Charged me for something I could’ve waited on after I told him it was something that I had a warranty on! I could’ve save myself $1485! Awful SERVICE More

by KMBOSLEY1385
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Reginald Widener

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