26 Reviews
Write a Review26 Reviews of Eric Rivera
March 22, 2024
They were very helpful and they made me want to come back. The only thing is, I have a lot of miles on my truck and was told that they wouldn't work on it, because of the mileage. back. The only thing is, I have a lot of miles on my truck and was told that they wouldn't work on it, because of the mileage. More
February 28, 2024
The gentleman who helped me at the service center was very nice and cordial when I came in to leave my car. My check engine light had come back on, so I needed an estimate for what was wrong. You quote very nice and cordial when I came in to leave my car. My check engine light had come back on, so I needed an estimate for what was wrong. You quoted 2-4 days before it could be completed and I think it was completed in 3 days. More
February 20, 2024
Very good good good good good good good good good good good good good good good good good good More
Other Employees Tagged: Jarrod Powell, Bryon Steinke, Reginald Widener, Steve Reid, Tanya Byers, Brenden Boyd
February 19, 2024
We were not satisfied with what we felt was a failure to keep us informed about the initial logistics delay in getting a part for replacement under warranty, then a lack of communication in keeping us infor keep us informed about the initial logistics delay in getting a part for replacement under warranty, then a lack of communication in keeping us informed on the day of repair about the progress in making the repair. We were also charged (not just charged, but we believe an excessive amount) for the replacement of a failed battery in our remote on a new Chevy, yet our Ford remotes have not needed a battery change in over ten years of use. More
Other Employees Tagged: Jarrod Powell, Bryon Steinke, Reginald Widener, Steve Reid, Tanya Byers, Brenden Boyd
December 22, 2023
Deplorable customer service. Kept our car for a week and did NOTHING! Cost us over $300 for a rental car with no repair done. Why even make an appointment with a customer if you Kept our car for a week and did NOTHING! Cost us over $300 for a rental car with no repair done. Why even make an appointment with a customer if you have no intention of honoring it at all? No one was helpful in the least on the phone and even lied to us repeatedly about the status of our vehicle. We never even got a loner vehicle. Not even an apology for the terrible and inconsiderate teatment of a long-time customer and it felt like no one at the dealership even cared. Extremely disappointed! More
Other Employees Tagged: Jarrod Powell, Bryon Steinke, Reginald Widener, Steve Reid, Tanya Byers, Brenden Boyd , Ryan Grizzle
October 20, 2023
Excellent customer service, and I’m always appreciated. I will recommend to all my friends I will recommend to all my friends More
Other Employees Tagged: Jarrod Powell, Bryon Steinke, Reginald Widener, Steve Reid, Tanya Byers, Brenden Boyd
October 01, 2023
On time great service Love the % off coupon Will come again for service, thanks The VanDyke’s again for service, thanks The VanDyke’s More
Other Employees Tagged: Jarrod Powell, Bryon Steinke, Reginald Widener, Steve Reid, Tanya Byers, Brenden Boyd
July 14, 2023
Everyone here is awesome and nice. They do great work. I will continue to go here. They do great work. I will continue to go here. More
Other Employees Tagged: Brenden Boyd