Started in automotive 20 years ago. Worked as porter, parts delivery drivers, parts counter, service advisor, now service manager. Own a Subaru myself.
Read moreDealership Experience
2 yrs, 3 mos
Industry Experience
22 yrs, 1 mo
68 Reviews
Write a Review68 Reviews of Shawn Murray
February 29, 2024
The car I received had a hubcap that fell off immediately, and once I put in the order through Secor Subaru not only did it take almost two weeks to arrive but it sat with them for an additional immediately, and once I put in the order through Secor Subaru not only did it take almost two weeks to arrive but it sat with them for an additional two days before I even knew it arrived (I had to call several times.) I was also told because I had an infant daughter born literally the day after I purchased the vehicle and the drive would be over a 2 hour round trip that this hubcap would be delivered to me. This is not the case as the story continues to change, how it couldn't possibly be delivered this week because "it's too busy and important of a week" but when I was interested in purchasing the car I got multiple calls back and got information immediately, but once it's a warranty part that they don't make money off of it's a low priority and the customer gets swept in the dust. Very disappointed and will not be doing more business here. More
Other Employees Tagged: Shane Wildes, David Pricone
February 07, 2024
I get nothing but great service at secor subaru from the main office to the service department. The service has been extraordinary. Thank you main office to the service department. The service has been extraordinary. Thank you More
Other Employees Tagged: Dan Mirles, Anastacia Rebell, Kyle Pullen, Rebecca Nutt, Austin Dube, Kaitlyn Gray
February 06, 2024
They were very timely, answered all the questions I had about the service and upcoming things needed to be done on my car. about the service and upcoming things needed to be done on my car. More
Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Rebecca Nutt, Kaitlyn Gray
January 23, 2024
Arrived for my scheduled appointment. Was greeted by a service representative who checked my car in for the scheduled service. The work took over 3 hours to complete. I received a call wh Was greeted by a service representative who checked my car in for the scheduled service. The work took over 3 hours to complete. I received a call when the car was ready More
Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Rebecca Nutt, Kaitlyn Gray
January 19, 2024
all staff in service department were very courteous and helpful especially Ms Rebell with all her communications with us. great to know there is still some wonderful customer service people out there. Seco helpful especially Ms Rebell with all her communications with us. great to know there is still some wonderful customer service people out there. Secor is 'The Best' !!!! More
Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Rebecca Nutt, Kaitlyn Gray
January 16, 2024
Professional, courteous. Work done quickly and efficiently. We always use Secor for our Subaru service! Work done quickly and efficiently. We always use Secor for our Subaru service! More
Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Rebecca Nutt, Kaitlyn Gray
January 01, 2024
They told me I needed new tires. They gave me a quote was didn't satisfy my needs. I found a better price in another place. However, when I went to the other place I found my car did They gave me a quote was didn't satisfy my needs. I found a better price in another place. However, when I went to the other place I found my car didn't come with the wheel lock . I am calling tomorrow to see if you can give me one, or sell it, even when it should have come with the car, but I need it ASAP. More
Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Rebecca Nutt, Kaitlyn Gray , Kaitlyn Gray
December 23, 2023
Customer Service continues to go down hill. There is a $150 fee just to look at the car but this fee was not present at the time I dropped the car off, I don’t agree to it and quite frank I t There is a $150 fee just to look at the car but this fee was not present at the time I dropped the car off, I don’t agree to it and quite frank I told them what needed to be done and asked for a quote of the cost. Service manager returned my call but the fee is stated on inside the service room however I never went into the service room! I walked straight up to the waiting room after dropping off car and agent didn’t say anything about this NEW fee that this dealership charges. No apologies no accountability no owning it up. I’ve been going to this dealership for 20 years; had 4 Subarus — there must be a reason why there’s such a High turnover rate in customer service department. They lost my business and my review stands true —ultimately I felt taken advantage of and lied to point blank. I’ll buy my next car in a few months from a different dealership. More
Other Employees Tagged: Kaitlyn Gray , Kaitlyn Gray