Kaitlyn Gray
Kaitlyn Gray at Secor Subaru
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Kaitlyn Gray

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.7
77 Reviews
4.7

77 Reviews

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77 Reviews of Kaitlyn Gray

May 17, 2024

Dealership Rating
Employee Rating

They said they vacuumed my car, but did not. Kyle, Becky, and the service techs are excellent. More

by alisonbreichard
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 09, 2024

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Everyone was pleasant and cooperative. Job done in time specified. Woul get rid of TV in waiting room. More

by spjson
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell

May 09, 2024

Secor Subaru responded

We appreciate your feedback and are glad to know you found our team at Secor Subaru pleasant and cooperative. We'll take note of your suggestion about the TV in the waiting room. Thanks for choosing us!

May 09, 2024

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Employee Rating

The service appointment was started on time and all tasks were completed. A complimentary car wash was also included. I have been a customer of Secor Subaru for the past 22 years, and usually satisfied with More

by TBISCEGLIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Secor Subaru responded

We're glad to know that you've been satisfied with our service over the years at Secor Subaru. Thank you for your loyalty and we look forward to continuing this relationship in the future!

May 06, 2024

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You guys are the best -- clear expectations, definite results, caught what needed to be caught (which I'm sure will save me in the end). Love that I can go for a walk and you can text me when my car is r More

by GRAY5
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

May 07, 2024

Secor Subaru responded

Hi Gray! We're glad to know that you appreciated our service at Secor Subaru! We aim for clear communication and results. Sorry about the inconvenience with the restroom, we'll make sure it's up and running next time. Thanks for your feedback!

May 06, 2024

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Service was prompt even though I did not have an appointment. Everyone was courteous and waiting room was convenient and clean More

by GSBEWB9
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell

May 07, 2024

Secor Subaru responded

We're glad to know you found our service prompt and courteous at Secor Subaru, and that the waiting room met your expectations. Thanks for sharing this positive feedback!

May 03, 2024

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Excellent customer service and communication. They were efficient in diagnosing my car's issues as well as getting me the estimate for repairs. The repairs were done in a timely manner. More

by spiro_curis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Secor Subaru responded

We're happy to hear our team provided you with excellent service here at Secor Subaru! Thanks for your positive feedback and please don't hesitate to reach out if we can be of assistance again in the future!

April 26, 2024

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Hello, I have always loved going to Secor Subaru. I have bringing my cars in for years. I bought both my Subarus from this dealership and only bring them here for service. Everyone is very profess More

by WANTINKNOB
Service Price Transparency
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Recommend Dealer
Yes
Apr 29, 2024

Secor Subaru responded

Sue, we're so glad to know you've had consistently great experiences with us at Secor Subaru. We appreciate your loyalty and look forward to continuing the service for many more years!

April 25, 2024

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Bought my Subaru 2013. I love my car. Basically service has been good and people pleasant! More

by MUGSYMORAN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Apr 26, 2024

Secor Subaru responded

Thank you for the wonderful feedback about our Secor Subaru team! We appreciate your business and look forward to your next visit!

April 06, 2024

Dealership Rating
Employee Rating

I appreciate the honesty of the repair shop. I have dealt with other dealerships that will find a major repair even when you bring in car for oil change. I thought that I needed brake job and Se More

by jllevine52
Service Price Transparency
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Recommend Dealer
Yes
Apr 08, 2024

Secor Subaru responded

Hi J L Levine! We're glad to know that you appreciated our honesty at Secor Subaru's repair shop. It's important for us that our customers trust us and feel comfortable with the services we provide. Thank you for your positive feedback!

April 06, 2024

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Employee Rating

Service and tire repair went very smoothly. The waiting area was comfortable and timing for service was quick. Thank you More

by SHH99188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Kyle Pullen

Apr 08, 2024

Secor Subaru responded

Hi! We're glad to know that your service visit went smoothly and you found our waiting area comfortable at Secor Subaru. We appreciate the feedback, thank you!

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