Kaitlyn Gray
Kaitlyn Gray at Secor Subaru
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Kaitlyn Gray | Page 2

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.7
91 Reviews
4.7

91 Reviews

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91 Reviews of Kaitlyn Gray

May 22, 2024

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The staff is courteous. I was kept informed of progress while I waited for car to be finished. More

by STANKEWICH1944
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Recommend Dealer
Yes
May 23, 2024

Secor Subaru responded

Thanks for trusting us with your vehicle needs! We'll see you next time. Safe travels! - The Secor Subaru Team

May 20, 2024

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Problem not solved. Was billed for a part that was not needed and not installed. More

by A_design
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Recommend Dealer
No
May 29, 2024

Secor Subaru responded

Hello, We appreciate you for taking the time to speak with us about this situation. We regret that special order parts are non-refundable and appreciate your understanding. We hope the temporary fix on your gate will get you through until the correct part arrives. Please don't hesitate to reach out if there are any concerns or questions before then. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

May 20, 2024

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Attentive friendly courteous staff Vehicle is always serviced and washed and is always ready on time More

by LUNDYSEAN
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Recommend Dealer
Yes
May 21, 2024

Secor Subaru responded

We're glad to know you've had a positive experience with our team at Secor Subaru. We always aim for timely service and appreciate your feedback!

May 20, 2024

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I always have a pleasant experience and good service at Secor Subaru. This is my second Forester and I have been a customer for over 10 years. More

by KBKAISER01
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Rebecca Nutt

May 21, 2024

Secor Subaru responded

We're delighted to know you've had consistent positive experiences at Secor Subaru. It's great to have such loyal customers like yourself! Enjoy your second Forester and here's to another 10 years together!

May 17, 2024

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They said they vacuumed my car, but did not. Kyle, Becky, and the service techs are excellent. More

by alisonbreichard
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Recommend Dealer
Yes
May 18, 2024

Secor Subaru responded

Hi Alison! We're sorry to hear about your experience with the car vacuuming at Secor Subaru, but it's great to hear that Kyle, Becky, and the service techs provided excellent service otherwise. If you'd like, we can make sure to address the oversight with the vacuuming. We appreciate your feedback and your business!

May 09, 2024

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Everyone was pleasant and cooperative. Job done in time specified. Woul get rid of TV in waiting room. More

by spjson
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Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell

May 09, 2024

Secor Subaru responded

We appreciate your feedback and are glad to know you found our team at Secor Subaru pleasant and cooperative. We'll take note of your suggestion about the TV in the waiting room. Thanks for choosing us!

May 09, 2024

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The service appointment was started on time and all tasks were completed. A complimentary car wash was also included. I have been a customer of Secor Subaru for the past 22 years, and usually satisfied with More

by TBISCEGLIO
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Recommend Dealer
Yes
May 10, 2024

Secor Subaru responded

We're glad to know that you've been satisfied with our service over the years at Secor Subaru. Thank you for your loyalty and we look forward to continuing this relationship in the future!

May 06, 2024

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You guys are the best -- clear expectations, definite results, caught what needed to be caught (which I'm sure will save me in the end). Love that I can go for a walk and you can text me when my car is r More

by GRAY5
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

May 07, 2024

Secor Subaru responded

Hi Gray! We're glad to know that you appreciated our service at Secor Subaru! We aim for clear communication and results. Sorry about the inconvenience with the restroom, we'll make sure it's up and running next time. Thanks for your feedback!

May 06, 2024

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Service was prompt even though I did not have an appointment. Everyone was courteous and waiting room was convenient and clean More

by GSBEWB9
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell

May 07, 2024

Secor Subaru responded

We're glad to know you found our service prompt and courteous at Secor Subaru, and that the waiting room met your expectations. Thanks for sharing this positive feedback!

May 03, 2024

Dealership Rating
Employee Rating

Excellent customer service and communication. They were efficient in diagnosing my car's issues as well as getting me the estimate for repairs. The repairs were done in a timely manner. More

by spiro_curis
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Recommend Dealer
Yes
May 06, 2024

Secor Subaru responded

We're happy to hear our team provided you with excellent service here at Secor Subaru! Thanks for your positive feedback and please don't hesitate to reach out if we can be of assistance again in the future!

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