Anastacia Rebell
Anastacia Rebell at Secor Subaru
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Anastacia Rebell

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.7
101 Reviews
4.7

101 Reviews

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101 Reviews of Anastacia Rebell

May 17, 2024

Dealership Rating
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They said they vacuumed my car, but did not. Kyle, Becky, and the service techs are excellent. More

by alisonbreichard
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Recommend Dealer
Yes

May 16, 2024

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Maintenance at this dealership scratched my steering wheel, dented my door exterior by hitting it against a car lift, and chipped the paint on the end of my door. More

by Jim
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Recommend Dealer
No

Other Employees Tagged: Kyle Pullen

May 09, 2024

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Anastacia is fantastic. A great representative for the dealership. My service experience was flawless, and got my car washed as well. More

by D.CAPORALE
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Recommend Dealer
Yes
May 10, 2024

Secor Subaru responded

We're so glad to know that Anastacia provided you with a flawless service experience at Secor Subaru! It's great to see your car got the extra sparkle too. Thanks for sharing this review!

May 09, 2024

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Everyone was pleasant and cooperative. Job done in time specified. Woul get rid of TV in waiting room. More

by spjson
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Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

May 09, 2024

Secor Subaru responded

We appreciate your feedback and are glad to know you found our team at Secor Subaru pleasant and cooperative. We'll take note of your suggestion about the TV in the waiting room. Thanks for choosing us!

May 07, 2024

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The power port [cigarette lighter] in the dash had blown a fuse. They determined the cause and fixed it with a minimum fuss. The waiting room was comfortable and convenient. More

by PETERHAWKINS106
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Recommend Dealer
Yes
May 07, 2024

Secor Subaru responded

Peter, we're glad to know our team at Secor Subaru was able to quickly diagnose and fix the issue with your power port. Thanks for highlighting our comfortable waiting area too!

May 06, 2024

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Service was prompt even though I did not have an appointment. Everyone was courteous and waiting room was convenient and clean More

by GSBEWB9
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Kaitlyn Gray

May 07, 2024

Secor Subaru responded

We're glad to know you found our service prompt and courteous at Secor Subaru, and that the waiting room met your expectations. Thanks for sharing this positive feedback!

May 06, 2024

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Was told a ridiculous price to replace an engine coil, decided to not have the work done there. Asked for a breakdown of parts and labor, never given. When I decided to have the part installed elsewhere, More

by GORDY4
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Recommend Dealer
No
May 06, 2024

Secor Subaru responded

Mrs. Gordy, I do apologize about any miscommunication on the estimate that we sent you. As I am reviewing it currently. Our diagnostic fee is discussed at the time of write up. You did come in with a misfire code and we had to find out exactly what was causing it for you. That time is what the diagnostic fee covers. Also, per your request we rotated your tires and noted whoever rotated them previously had cross threaded 2 lugs onto the studs on the same tire. And as a courtesy because it was what is considered safety by us we replaced them at no charge to you. Even though you had not rotated tires with us since May of 2022, 21,000 miles ago. If you would like to further discuss you service visit. Please do not hesitate to call or email Shawn Murray Service Manager (860) 442-2323 ext 245 smurray@secorauto.com

May 03, 2024

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The cust supt people for oil change have been very nice, and thorough explaining the service provided, and the that I will need in the future. More

by petertr97
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

May 06, 2024

Secor Subaru responded

We appreciate your feedback! It's great to know our team at Secor Subaru was able to provide you with a thorough explanation of the services. We look forward to assisting you in the future!

May 03, 2024

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Excellent customer service and communication. They were efficient in diagnosing my car's issues as well as getting me the estimate for repairs. The repairs were done in a timely manner. More

by spiro_curis
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Recommend Dealer
Yes
May 06, 2024

Secor Subaru responded

We're happy to hear our team provided you with excellent service here at Secor Subaru! Thanks for your positive feedback and please don't hesitate to reach out if we can be of assistance again in the future!

May 01, 2024

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She was very professional and friendly. Keeping me updated on my car's progress and future needs. More

by CORRIM
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Recommend Dealer
Yes
May 01, 2024

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

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