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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen
Refer Me

Sean Thomas | Page 37

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9
480 Reviews
4.9

480 Reviews

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480 Reviews of Sean Thomas

March 23, 2023

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Employee Rating

I always get great customer service and I really appreciate the ride service. Thank you! More

by JETTACHICK68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Simi, Kevin Hubert

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Mar 24, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your automotive needs. We are here if you need any further assistance.

March 20, 2023

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Good experience other than the cost. Also, wished they hadn't changed my seat and steering wheel settings. More

by CBCCONLEY
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Recommend Dealer
Yes
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Mar 21, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your review with us at Dirito Brothers Walnut Creek Volkswagen. If there is anything else you need or would like to discuss regarding your visit, please feel free to reach out to us.

March 19, 2023

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Very responsive and highly professional. Kevin kept me informed about the work being done on my car and offered options. More

by JENNYJOHNL
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix , Tim Luong

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Mar 20, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for servicing your vehicle here at Dirito Brothers Walnut Creek Volkswagen. We are glad our Service Team was responsive, professional, and informative during your visit, Jenny. Take care!

March 18, 2023

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Employee Rating

Went in for an oil change and a leak in my tire. Service specialist, Sean took care of everything and it went great. Was done within a few hours. More

by pjoshea4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 19, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello! Our Service Team is thrilled to have been able to provide you with timely care for your vehicle's oil change and tire leak. Should you have any future automotive needs, Dirito Brothers Walnut Creek Volkswagen is here for you.

March 18, 2023

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Mike Raff was awesome! Very professional and understanding throughout the process. I would appreciate a bit more communication from the website. More

by RICHARD.COTRUVO
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erin Scordelis Scripillit, friendemic friendemic , Mike Raff

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Mar 19, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hi Richard, thank you for your four-star review and for the feedback you shared. We are pleased to know our team was professional and understanding ensuring you had a positive experience here at Dirito Brothers Walnut Creek Volkswagen. If we can be of any further assistance, please reach out to us.

March 16, 2023

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best experience ever, Kevin was awesome so easy to work with. We are definitely coming back More

by BOJANM79
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix , Tim Luong

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Mar 17, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you leaving us this wonderful 5-star review. It makes us so glad to read these kind words regarding our staff here at Dirito Brothers Walnut Creek Volkswagen and to learn that you had a great experience. We appreciate your business and look forward to your next visit.

March 16, 2023

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The service was very prompt. did not have to wait for long. The software was updated. More

by pbhatnagar4532
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Recommend Dealer
Yes
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Mar 17, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review. We are pleased to learn that you had a prompt and timely experience with our Service Team on your recent visit. Please don't hesitate to reach out if there's anything additional we can do for you here at Dirito Brothers Walnut Creek Volkswagen.

March 15, 2023

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Clean organized and clear communication. Word word word word word word word word word word More

by mcdonaghsg
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Recommend Dealer
Yes
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Mar 16, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review. We are pleased to read our team provided great communication ensuring you had a positive experience here at Dirito Brothers Walnut Creek Volkswagen. Customer satisfaction is important to us; we're glad you enjoyed our facility. If we can be of any further assistance, please reach out to us.

March 14, 2023

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Dorito Brothers is probably the best Volkswagen dealer in the Bay Area. Especially their service department. The service rep. Sean was communicative and followed through very helpful. The truth is your 2020 More

by AMBO3540
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Dirito

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Mar 14, 2023

Dirito Brothers Walnut Creek Volkswagen responded

You deserve nothing but the best. We're grateful to receive your five-star rating and review. Our Service Team is pleased to know you were satisfied with the quality care you received from Dirito Brothers Walnut Creek Volkswagen.

Mar 14, 2023

AMBO3540 responded

Dorito Brothers is probably the best Volkswagen dealer in the Bay Area. Especially their service department. The service rep. Sean was communicative and followed through very helpful. The truth is your 2020 crossword has too many recalls. Your quality control in Tennessee sucks but you probably know this it’s just that you haven’t addressed it with a letter to people that have bought the car. The car is still on our list. We love it but the stories I read from other peoples posts they’re nightmare problems which worry me I .think you should address this in a letter to customers it would make for a good PR Dorito brothers is great. Tom Murray

March 09, 2023

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Excellent in every way -- fast, efficient, friendly, responsive. I waited for the car in the comfy waiting room with their good COFFEE and service was done faster than I expected. A class operation and More

by Hypatia
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix , Tim Luong

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Mar 11, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write about your five-star experience with our Service Team. It's rewarding to learn that our team took excellent care of you and your vehicle in a timely fashion. We appreciate you choosing Dirito Brothers Walnut Creek Volkswagen.

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