Sean Thomas | Page 36

Had an appointment for a couple recall items and leaking coolant diagnosis. Took 20 days before I got my car back. From what I can tell they didn’t schedule anyone to work on my car and it was just sitting coolant diagnosis. Took 20 days before I got my car back. From what I can tell they didn’t schedule anyone to work on my car and it was just sitting there, so no point in making an appointment. No communication from the service department, I had to call them twice a week for updates when they passed the estimates for my car to be done with no word from them. While my car was there it was driven over 150 miles which seems like a lot for the “overnight test drive” at the end I was told about. And they didn’t bother to wash it so I got it back filthy from sitting outside. Overall, I will try to go anywhere else next time I need work on my car despite the fact this is the most convenient location for me. More

by beckyu Verified Customer Verified Customer

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I love the service I get from Dirito Bros. The engine splash shield started falling off of my car and was dragging on the ground. I called (didn't have to id myself, they looked me/my car up by my phone splash shield started falling off of my car and was dragging on the ground. I called (didn't have to id myself, they looked me/my car up by my phone #) and got an appointment the next morning and was in and out in less than 2 hours with factory parts and service. It didn't break the bank, either. The excellent value and the stellar, friendly service are why I'll keep coming back to Dirito Bros Walnut Creek Volkswagen. More

by MikeH Verified Customer Verified Customer

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The service was very professional and the advisor communicated with me along the whole process. communicated with me along the whole process. More

by ENGFP Verified Customer Verified Customer

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Everyone was very professional and the service was completed in a very timely manner and the work that was done was explained completed in a very timely manner and the work that was done was explained More

by MELISSA.GURULE Verified Customer Verified Customer

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The service was great and fast! I came at my appointment time and they took me right away and ordered me a lyft when I requested it! time and they took me right away and ordered me a lyft when I requested it! More

by daryaaleali Verified Customer Verified Customer

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When one goes to a dealership for routine maintenance that is charged at a premium price, it is disappointing when they won’t be bothered to even wash the windows or vacuum the floors. Especially when J that is charged at a premium price, it is disappointing when they won’t be bothered to even wash the windows or vacuum the floors. Especially when JiffyLube does provide the service for their customers. Service and time to complete the job was good but was truly disappointed that something so automatic can’t be done. More

by delta_santa Verified Customer Verified Customer

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Excellent service Sean is very professional adviser and friendly. Always answer the phone take care everything he is the best. friendly. Always answer the phone take care everything he is the best. More

by Abdul Haseeb Zahoori Verified Customer Verified Customer

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The service was efficient and timely. My only negative was that we had to ask for a receipt. was that we had to ask for a receipt. More

by MLHUESMAN Verified Customer Verified Customer

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This dealership is either unable or unwilling to resolve my cars problems. I have brought my car in for repairs 4 times in the past few weeks - 3 of them for the same exact problems. And still the problem my cars problems. I have brought my car in for repairs 4 times in the past few weeks - 3 of them for the same exact problems. And still the problems remain. It is as if they sat on the car for 2 to 3 days and did not even touch it. More

by DARIUSH_SHIR Verified Customer Verified Customer

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They were quick and efficient with my 10000 mile service. They also offered Lyft rides to and from the delearship They also offered Lyft rides to and from the delearship More

by WC Verified Customer Verified Customer

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