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Rex So
Rex So at Five Star Subaru of Grapevine
Refer Me

Rex So | Page 2

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
5.0
19 Reviews

I have been in the automotive industry since 2017. I have worked with EV vehicles and ICE vehicles. I love cars as it express our personality and style. I also have 2 dogs, Shiba Inus.

Dealership Experience

1 yr, 5 mos

Industry Experience

6 yrs, 9 mos

Languages Spoken

English English

Korean Korean

5.0

19 Reviews

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19 Reviews of Rex So

January 06, 2024

Dealership Rating
Employee Rating

The most convenient dealership to met with a dealer person, name's Kenneth Gaines Sr. We were dealt with him very smooth and very nice process. We got the car what we wanted and we got the best care fr More

by BYLEPHOTOGRAPHE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Laymon, Kenny Wilder, Kenny Gaines

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Jan 07, 2024

Five Star Subaru of Grapevine responded

Thank you, BYLEPHOTOGRAPHE, for shopping at Five Star Subaru! Customer satisfaction continues to be a priority. Reach Kenny or me at 817-438-1700 when you need our vehicle advice. We want you to fully enjoy your car. Thanks again, Doug Laymon, Sales Manager

December 16, 2023

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Great Customer Experience from entire team and clean facilities with nice refreshment options in waiting area More

by Mikihawkins
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 17, 2023

Five Star Subaru of Grapevine responded

Mikihawkins, At Five Star Ford Subaru, we take pleasure in assisting you with all your automotive requirements. Thank you for relying on us, and don't hesitate to reach out at 817-438-1700 again. We appreciate your positive feedback and value your business. Safe travels, Jake Ritter, Service Director

November 18, 2023

Dealership Rating
Employee Rating

I was grateful that Giselle was available to educate me on how to use all the features of my new car! She did a great job. More

by PERKAT1578
Recommend Dealer
Yes

Other Employees Tagged: Jakob Ritter, Joe Tareen

Helpful 2
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Nov 19, 2023

Five Star Subaru of Grapevine responded

PERKAT1578, We appreciate knowing your Five Star Subaru visit went well. Giselle and our team are focused on helping you enjoy your ride. Stop by or call 817-438-1700 to review the features of your car at any time. Thank you for sharing your feedback! Best regards, Doug Laymon, Sales Manager

November 07, 2023

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Excellent customer service. I will never go to another Subaru other than Grapevine. They are great. More

by Jah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2023

Five Star Subaru of Grapevine responded

Jah, We value the opportunity to help you care for your car at Five Star Subaru. Your loyalty is very much appreciated and we welcome you to reach Rex and our techs at 817-438-1700 between visits. Let us know how we can continue helping you enjoy your Subaru. Thank you, Jake Ritter, Service Director

November 04, 2023

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Employee Rating

The service was great and the customer service was very helpful and professional. My sales person greeted me and chatted with me as well. Excellent experience More

by jw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Matthews, Lauren Cano

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Nov 05, 2023

Five Star Subaru of Grapevine responded

Jw, We are delighted to hear that you had a great service experience at Five Star Subaru. Our commitment to excellent customer service is paramount, and it's wonderful to know that you found our team to be helpful and professional. If you ever require further assistance or have any more feedback to share, please don't hesitate to reach out to 817-438-1700. Thank you for choosing Five Star Subaru! Best regards, Jake Ritter, Service Director

October 27, 2023

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Employee Rating

Derek and Kenny were amazing. They made the process of buying a car seemless. I would recommend and return More

by CHELSY.SPANGLER
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Doug Laymon, Kenny Wilder, Derek Adams

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Oct 28, 2023

Five Star Subaru of Grapevine responded

Congratulations, Chelsy! Thank you once again for choosing Five Star Subaru for your new car. We value your business and look forward to welcoming you back in the future. Let us know how we can help you enjoy your Subaru by calling 817-438-1700. We wish you safe and enjoyable journeys on the road ahead. Take care, Doug Laymon, Sales Manager

October 18, 2023

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Employee Rating

Exceptional experience as usual! I’ve been a happy Subaru customer since 2019 and don’t have any plans to ever take my business somewhere else. The service team has me in and out wit More

by jakaybe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Alexander-Munns, Jeff Davis, Doug Laymon, Jason Womack

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Oct 19, 2023

Five Star Subaru of Grapevine responded

Thank you, jakybe, for rating your Five Star Subaru service visit. We understand the importance of a seamless and informative experience for our customers. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out to 817-438-1700. We're here to help, and we look forward to serving you again whenever you need us. Safe travels, Jake Ritter, Service Director

September 11, 2023

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Employee Rating

5 Star Subaru Grapevine has given me not only the best customer service of any dealership that I’ve been to, but one of the best customer service experiences I have ever had. More

by melodyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian, Corbin Beck, Anthony Pipkin, Darren McCord, Jose Zambrana

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Sep 12, 2023

Five Star Subaru of Grapevine responded

Hello Melodyk, The dedicated Five Star Subaru service team works tirelessly to ensure that you receive the highest quality service and that your vehicle is in the best possible condition. Your satisfaction is our top priority, and we welcome your questions any time at 817-438-1700. Thank you for being one of our valued customers. Sincerely, Jake Ritter, Service Director

September 03, 2023

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Employee Rating

Wonderful service, courtesy and constant updates. Fast service and convenient location. I feel confident and safe driving my vehicle now. ⭐️⭐️⭐️⭐️⭐️ More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Sep 04, 2023

Five Star Subaru of Grapevine responded

Angie, We appreciate the chance to help with your vehicle's care at Five Star Subaru. Reach Rex and our techs at 817-438-1700 with questions. We want to help you fully enjoy your car. Thank you, Jake Ritter, Service Director

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