Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
View All Employees
Rex So
Rex So at Five Star Subaru of Grapevine
Refer Me

Rex So

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
5.0
19 Reviews

I have been in the automotive industry since 2017. I have worked with EV vehicles and ICE vehicles. I love cars as it express our personality and style. I also have 2 dogs, Shiba Inus.

Dealership Experience

1 yr, 4 mos

Industry Experience

6 yrs, 8 mos

Languages Spoken

English English

Korean Korean

5.0

19 Reviews

Write a Review

19 Reviews of Rex So

April 18, 2024

Dealership Rating
Employee Rating

Fantastic service. Pleasant staff and expeditious expert service. They took great care of us here and answered all questions. We’d highly recommend this dealership. More

by Bienjames2023
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Klozik, Mike Ohanesian

Helpful
Report | Print
Apr 19, 2024

Five Star Subaru of Grapevine responded

Thank you, Bienjames2023, for choosing Five Star Subaru for your car's care. We appreciate this recognition of both our sales and service staff. Please let us know when you are in need of our services at 817-438-1700. We will look forward to hearing from you. Best regards, Jakob Ritter, Service Director

April 10, 2024

Dealership Rating
Employee Rating

Fast, efficient service. Friendly employees to greet you. Great waiting area with amenities. Clean dealership. More

by setthehook1492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 11, 2024

Five Star Subaru of Grapevine responded

Setthehook1492, Thank you for taking the time to rate your Five Star Subaru service visit. Customer experience is important and we continue to be available at 817-438-1700 for any vehicle care concerns. Safe travels and we look forward to seeing you again. Best regards, Jakob Ritter, Service Director

April 05, 2024

Dealership Rating
Employee Rating

The Service department is the best I have ever seen and I have seen quite a lot, from Ford, Chevrolet , Honda, Nissan and Mercury keep up the excellent work More

by FRISCO1004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Kenny Wilder, Kenny Gaines, D'Mitri Manivanh, Jonathan Lanphouthacoul

Helpful
Report | Print
Apr 06, 2024

Five Star Subaru of Grapevine responded

Thank you, FRISCO1004! Our service team is grateful to help you with your vehicle care. Between visits, give us a call at 817-438-1700 if you need our advice. Safe travels, Jakob Ritter, Service Director

April 03, 2024

Dealership Rating
Employee Rating

Absolutely the best Service Department I have ever visited. The staff is outstanding and always has your best interest in mind. More

by Jwmaxx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack, D'Mitri Manivanh

Helpful
Report | Print
Apr 04, 2024

Five Star Subaru of Grapevine responded

Jwmaxx1, We're delighted to hear that the Five Star Subaru service staff provided you with great service. At our dealership, we strive to make every appointment as smooth as possible for our customers. Thank you for choosing us, and we look forward to serving you again in the future. If you need anything else, please call 817-438-1700. Safe travels, Jakob Ritter, Service Director

April 03, 2024

Dealership Rating
Employee Rating

Rex listened to my questions and provided information about my car that was very helpful More

by Lunarock1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rex had another person help me but I don’t remember the name

Helpful
Report | Print
Apr 04, 2024

Five Star Subaru of Grapevine responded

Lunarock1116, Thank you for sharing your experience with us! We're delighted to hear that Rex took the time to listen to your questions and provide helpful information about your car. Providing excellent service and ensuring our customers have all the information they need is our top priority at Five Star Subaru. If you have any further questions or need assistance in the future, give us a call at 817-438-1700. We appreciate your feedback and look forward to serving you again! Take care, Jakob Ritter, Service Director

February 26, 2024

Dealership Rating
Employee Rating

Currently driving my 3rd vehicle from Five Star Subaru, they have remained good listeners and provide great personalized customer service! I am a very satisfied customer. More

by simplychinedu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter, Johnnie Taylor, Dyson Ellis, Mike Ohanesian, Deion Thomas

Helpful
Report | Print
Feb 27, 2024

Five Star Subaru of Grapevine responded

Simplychinedu, We appreciate your commitment to Five Star Subaru! Your complete satisfaction is always the focus. We look forward to scheduling future appointments at 817-438-1700. Safe travels! Take care, Jake Ritter, Service Director

February 18, 2024

Dealership Rating
Employee Rating

Had to get some accessories added to my OBW. Rex in service organized all the different items. Great job by all. Highly recommend. More

by TKE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Feb 19, 2024

Five Star Subaru of Grapevine responded

TKE3, Thank you for allowing us to upgrade your Subaru. Reach Rex and our service team at 817-438-1700 when you need our help in the future. We want you to fully enjoy your Outback Wilderness. Best regards, Jake Ritter, Service Director

February 16, 2024

Dealership Rating
Employee Rating

Rex, in the service dept, handled our extended warranty claim. He was very knowledgable, professional, and thorough. He provided a loaner vehicle, which was desperately needed and had our car ready when More

by barjdrancho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Feb 17, 2024

Five Star Subaru of Grapevine responded

Thank you, barjdrancho, for taking the time to rate your Five Star Subaru service visit. Customer experience and efficient vehicle care are the goals. Reach Rex and our team at 817-438-1700 any time. Best regards, Jake Ritter, Service Director

February 13, 2024

Dealership Rating
Employee Rating

Initially was frustrated with service received but promptly received a call from manager who went above and beyond to take care my car. He explained what happened and it was no fault of the service I More

by Henrietta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack, David Earnest

Helpful
Report | Print
Feb 14, 2024

Five Star Subaru of Grapevine responded

Thank you, Henrietta, for taking the time to endorse the Five Star Subaru service department. Between visits, call 817-438-1700 with concerns. We are here to offer our advice when you need it. Best regards, Jake Ritter, Service Director

February 10, 2024

Dealership Rating
Employee Rating

Called go an as appointment, everything was setup and ready. Our Salesperson had arranged everything. More

by Nancy Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Adams

Helpful
Report | Print
Feb 11, 2024

Five Star Subaru of Grapevine responded

Nancy, It is our pleasure to help with all of your automotive needs at Five Star Subaru. Whenever you need our assistance or knowledge, call 817-438-1700. We are here to help you enjoy your Subaru. Thank you, Jake Ritter, Service Director

1
2

Dealership Inventory (304 Vehicles)

2024 Subaru Outback
new
Blue Pearl exterior
CVT
All-wheel Drive
$41,991
View Details
2024 Subaru Crosstrek
new
Magnetite Gray Pearl exterior
CVT
All-wheel Drive
$32,541
View Details
new 2024 Subaru Solterra car, priced at $48,428
2024 Subaru Solterra
new
Cosmic White Pearl exterior
Unknown
All-wheel Drive
$48,428
View Details
new 2024 Subaru Ascent car, priced at $41,075
2024 Subaru Ascent
new
Cosmic Blue Pearl exterior
CVT
All-wheel Drive
$41,075
View Details
2024 Subaru Outback
new
Red Pearl exterior
CVT
AWD
$39,998
View Details
2024 Subaru Ascent
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
$44,490
View Details
View All Inventory