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Dyson Ellis
Dyson Ellis at Five Star Subaru of Grapevine
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Dyson Ellis

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.9
66 Reviews
4.9

66 Reviews

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66 Reviews of Dyson Ellis

April 10, 2024

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Employee Rating

Excellent service, car was inspected, oil charged, filter replaced, washed and cleaned. That's why I always return to them each time. More

by Besa.Bauta
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Branch

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Apr 10, 2024

Five Star Subaru of Grapevine responded

Besa.Bauta, It's great to hear that you had such a positive experience at Five Star Subaru! We're glad that our comprehensive service keeps you coming back. Thank you for your loyalty, and we look forward to serving you again in the future! Let us know when to expect you at 817-438-1700. Take care, Jakob Ritter, Service Director

February 26, 2024

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Currently driving my 3rd vehicle from Five Star Subaru, they have remained good listeners and provide great personalized customer service! I am a very satisfied customer. More

by simplychinedu
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter, Johnnie Taylor, Mike Ohanesian, Rex So, Deion Thomas

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Feb 27, 2024

Five Star Subaru of Grapevine responded

Simplychinedu, We appreciate your commitment to Five Star Subaru! Your complete satisfaction is always the focus. We look forward to scheduling future appointments at 817-438-1700. Safe travels! Take care, Jake Ritter, Service Director

January 29, 2024

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Always a pleasant visit at Subaru Grapevine. Everyone is so helpful and friendly. If you need a Subaru (which I think you do) you should come here! More

by Shani O
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lauren Cano

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Jan 30, 2024

Five Star Subaru of Grapevine responded

Thank you, Shani, for your loyalty to Five Star Subaru. Our service team appreciates working with you. Helping you keep your car running well is the priority. Call Lauren, Dyson, or me at 817-438-1700 whenever you have maintenance concerns. Take care, Jake Ritter, Service Director

August 28, 2023

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Fast, courteous and informative. I was kept updated as my car was serviced. I highly recommend this dealership. More

by stvgg84
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor , Dion

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Aug 29, 2023

Five Star Subaru of Grapevine responded

Hello stvgg84, It is our pleasure to help with your vehicle's care at Five Star Subaru. Thank you for endorsing our service team and please call on us any time at 817-438-1700. We look forward to addressing future needs. Safe travels, Jake Ritter, Service Director

August 25, 2023

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Excellent service. Answered my questions. Called to check on my experience. Have been using service dept for 4 years with my Outback and looking forward to taking my More

by MIKEPARKER6259
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Jeff Davis, Frank Lara, Mike Ohanesian, Jon Zablosky, Kenny Wilder

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Aug 26, 2023

Five Star Subaru of Grapevine responded

Congratulations MIKEPARKER6259 on your new Crosstrek! The entire Five Star Subaru team is excited to help you enjoy your car. Call on us at 817-438-1700. We value the chance to serve you. Thank you for your loyalty! Best regards, Doug Laymon, Sales Manager

August 20, 2023

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Fast and friendly Subaru services, even when they appeared to be overbooked. Waiting area is pretty spacious and they provide snacks and drinks while you wait. They also have a nice little children’s More

by whoopie_do
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Reddish

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Aug 21, 2023

Five Star Subaru of Grapevine responded

Thank you, whoopie_do, for choosing Five Star Subaru for your vehicle care. Don't hesitate to call 817-438-1700 with questions. Dyson, Jordan, and I are here to help you enjoy your car. Safe travels, Jake Ritter, Service Director

August 16, 2023

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Dealership & Service Continues To Be OUTSTANDING! ! Texas Friendly!! Very Accommodating Every Way. Very pleased Indeed. More

by gryfx
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 17, 2023

Five Star Subaru of Grapevine responded

Thank you, gryfx, for taking the time to rate your Five Star Subaru service experience. Helping you enjoy your Subaru is our goal. Call on Dyson and our techs at 817-438-1700 any time. Best regards, Jake Ritter, Service Director

August 08, 2023

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Very professional and courteous, friendly customer service that Dion made me comfortable. Didn’t wait long for oil change More

by macalley7
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion

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Aug 09, 2023

Five Star Subaru of Grapevine responded

Macalley7, We appreciate you and your business at Five Star Subaru. Thank you for rating our service department. We look forward to scheduling future appointments at 817-438-1700. Best regards, Jake Ritter, Service Director

July 29, 2023

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Derek went well above my expectations on what I expect from a dealership. Having purchased vehicles from a multitude of dealers this one tops them all. More

by gab757
Workmanship
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Recommend Dealer
Yes
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Jul 31, 2023

Five Star Subaru of Grapevine responded

Gab757, Thank you for recognizing Derek and Five Star Subaru. Customer experience is a priority at our dealership and we always welcome your questions at 817-438-1700. We value the opportunity to be your auto center. Safe travels, Jake Ritter, Service Director

July 21, 2023

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Employee Rating

Great dealership! Their service department is thorough and efficient. Johnnie was excellent in handling my visit! More

by York
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor

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Jul 22, 2023

Five Star Subaru of Grapevine responded

Thank you, York, for endorsing Five Star Subaru. We truly appreciate your business and the trust you placed in us. When you need future services, we are here for you at 817-438-1700. Safe travels! Best Regards, Jake Ritter, Service Director

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