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Deion Thomas
Deion Thomas at Five Star Subaru of Grapevine
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Deion Thomas

Express Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
35 Reviews
5.0

35 Reviews

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35 Reviews of Deion Thomas

April 24, 2024

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Gave an appointment time quickly that worked with my schedule. Service was prompt and friendly. More

by Texgal
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Recommend Dealer
Yes

Other Employees Tagged: Travis

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Apr 24, 2024

Five Star Subaru of Grapevine responded

Texgal, We are grateful for the chance to help with your auto care at Five Star Subaru. Between visits, reach Deion, Travis, or me at 817-438-1700 with questions. We want to keep you informed with the care of your car. Thank you, Jakob Ritter, Service Director

April 20, 2024

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Service was prompt and efficient. All the service personnel were friendly, knowledgeable and genuinely cared for the customers. More

by Glen M
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Yes
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Apr 21, 2024

Five Star Subaru of Grapevine responded

Glen, We appreciate working with you at Five Star Subaru. Deion and our techs can be reached at 817-438-1700. Between visits, don't hesitate to call with concerns. Thank you, Jakob Ritter, Service Director

April 17, 2024

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Wonderful customer service, was quickly helped. Needed a battery replacement. Afterwards wasn’t informed of resets. More

by AnxiousOK
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Yes
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Apr 18, 2024

Five Star Subaru of Grapevine responded

Thank you, AnxiousOK, for sharing your feedback. My apologies for the lack of communication regarding the resets needed after the battery replacement. Please don't hesitate to stop by and we will gladly help out. We apologize for any inconvenience or frustration this has caused you. Don't hesitate to give me a call at 817-438-1700 if you have additional comments to share. Sincerely, Jakob Ritter, Service Director

April 13, 2024

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Always friendly, thorough and prompt. Service area is clean and relaxing. From sales to service you couldn’t ask for a better customer experience. More

by gaylabarrow
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Yes
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Apr 14, 2024

Five Star Subaru of Grapevine responded

Thank you, gaylabarrow, for taking the time to share your feedback. At Five Star Subaru, customer satisfaction is a priority. Reach Deion and our techs at 817-438-1700 with questions any time. We want you knowledgeable abour your Subaru. Take care, Jakob Ritter, Service Director

March 30, 2024

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Deon was great to work with went out his way to make sure I was taken care of. More

by gainesken318
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: D'Mitri Manivanh

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Mar 30, 2024

Five Star Subaru of Grapevine responded

Gainesken318, Your satisfaction is our priority at Five Star Subaru, and we're delighted that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to call Deion or me at 817-438-1700 Thanks again for choosing us! Safe travels, Jakob Ritter, Service Director

March 21, 2024

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Always courteous and friendly & quick, I love my forester, but the drive is a bit far & I would love to have a dealership closer in my area. 👍🏻 More

by Pappy53
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Recommend Dealer
Yes
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Mar 22, 2024

Five Star Subaru of Grapevine responded

Pappy53, At Five Star Subaru, we are focused on helping you enjoy your Forester. Reach Deion and our service team with questions at 817-438-1700. We are here to address all of your maintenance and repair concerns. Thank you, Jakob Ritter, Service Director

March 16, 2024

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Excellent experience with Five Star in Grapevine Texas! They are great to deal with for your car! More

by Will Schutts
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Yes
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Mar 17, 2024

Five Star Subaru of Grapevine responded

Will, We appreciate helping with your vehicle care at Five Star Subaru. If there's anything more we can assist you with, please don't hesitate to reach out to our advisors at 817-438-1700. We're here to help in any way we can. Thank you, Jakob Ritter, Service Director

March 15, 2024

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My Experience today was great! Not just because the service was free, but because the technicians were so very courteous and professional. During the service, the technician kept m More

by Hopperr2000
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Yes
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March 07, 2024

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Best servcise department I have ever delt with They are polite,efficient, and get whatever service done you need in as short a time as possible. More

by Crowngh
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Yes
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Mar 08, 2024

Five Star Subaru of Grapevine responded

Crowngh, Thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that Deion provided excellent attention throughout your service at Five Star Subaru. It's always rewarding to know our service advisors are making a positive impact. We appreciate your business and look forward to seeing you again soon. Reach Deion and our techs any time at 817-438-1700. Take care, Jake Ritter, Service Director

February 26, 2024

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Currently driving my 3rd vehicle from Five Star Subaru, they have remained good listeners and provide great personalized customer service! I am a very satisfied customer. More

by simplychinedu
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter, Johnnie Taylor, Dyson Ellis, Mike Ohanesian, Rex So

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Feb 27, 2024

Five Star Subaru of Grapevine responded

Simplychinedu, We appreciate your commitment to Five Star Subaru! Your complete satisfaction is always the focus. We look forward to scheduling future appointments at 817-438-1700. Safe travels! Take care, Jake Ritter, Service Director

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