Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
View All Employees
Jakob Ritter
Jakob Ritter at Five Star Subaru of Grapevine
Refer Me

Jakob Ritter

Service Director

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
5.0
7 Reviews
5.0

7 Reviews

Write a Review

7 Reviews of Jakob Ritter

November 29, 2023

Dealership Rating
Employee Rating

Very pleased. Had 9:00 appointment and was out by 10:30. Courteous & very helpful. More

by Judith.otto
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Zambrana

Helpful
Report | Print
Nov 29, 2023

Five Star Subaru of Grapevine responded

Judith, At Five Star Subaru, we focus on customer satisfaction and timely service. Thank you for your high marks and don't hesitate to call us at 817-438-1700. Any time you need our vehicle advice, we are here for you. Best regards, Jake Ritter, Service Director

November 18, 2023

Dealership Rating
Employee Rating

I was grateful that Giselle was available to educate me on how to use all the features of my new car! She did a great job. More

by PERKAT1578
Recommend Dealer
Yes

Other Employees Tagged: Rex So, Joe Tareen

Helpful 2
Report | Print
Nov 19, 2023

Five Star Subaru of Grapevine responded

PERKAT1578, We appreciate knowing your Five Star Subaru visit went well. Giselle and our team are focused on helping you enjoy your ride. Stop by or call 817-438-1700 to review the features of your car at any time. Thank you for sharing your feedback! Best regards, Doug Laymon, Sales Manager

October 26, 2023

Dealership Rating
Employee Rating

The service department is top notch. Advisors are friendly. Technicians are knowledgeable. Everyone I come in contact with is stellar! More

by ryanmurray1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Murray, Anthony Pipkin, Elisha Williams, Sabin Sharon, Mike Meyer, D'Mitri Manivanh, Alejandro Lopez, Ivan Sandoval, David Earnest

Helpful
Report | Print
Oct 27, 2023

Five Star Subaru of Grapevine responded

Ryanmurray1, Thank you so much for taking the time to share your fantastic feedback with us. We're thrilled to hear that you've had such a positive experience at Five Star Subaru. Our advisors and technicians take great pride in delivering top-notch service, and it's wonderful to see so many names on your list of recognition. We look forward to scheduling future appointments at 817-438-1700. In the meantime, enjoy your ride! Sincerely, Jake Ritter, Service Director

September 14, 2023

Dealership Rating
Employee Rating

From valet to manager, they are nice people who respond , explain, and fixe quickly our need. Treated us like a family member, they really want to have us back, always. More

by Tuongvien669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Roberts

Helpful
Report | Print
Sep 15, 2023

Five Star Subaru of Grapevine responded

Hello Tuongvien669, Efficient services are to be expected at Five Star Subaru. It is our goal to help our customers get back on the road in a timely manner, so we hope to hear from you again at 817-438-1700. Safe travels and please call us when you have future vehicle needs. Thank you, Jake Ritter, Service Director

August 23, 2023

Dealership Rating
Employee Rating

Excellent. Caring service.Repaiirs were done professionally in a timely manner. Will go b ack again More

by jb9820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Zambrana

Helpful
Report | Print
Aug 24, 2023

Five Star Subaru of Grapevine responded

Thank you, jb9820, for choosing our Five Star Subaru service team for your car's care. We want to hear from you at 817-438-1700 any time you have questions. Helping you fully enjoy your Subaru is the goal. Thanks again and please call on us when you need our advice. Best regards, Jake Ritter, Service Director

August 19, 2023

Dealership Rating
Employee Rating

Five star subaru of grapevine is always the best experience. Everyone is so friendly and trustworthy More

by Deion.thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor , Deion Thomas

Helpful
Report | Print
Aug 20, 2023

Five Star Subaru of Grapevine responded

Thank you, Deion for servicing your vehicle at Five Star Subaru. Call on our advisors and techs with future care needs at 817-438-1700. It would be our pleasure to assist again. Safe travels, Jake Ritter, Service Director

June 28, 2023

Dealership Rating
Employee Rating

I had an issue with my AC not working properly. after initially recharging with refrigerant to no avail,5 star replaced the whole compressor at no charge because of the miss diagnosis More

by myronnovak
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian

Helpful
Report | Print
Jun 28, 2023

Five Star Subaru of Grapevine responded

Hello myronnovak, We appreciate helping with your vehicle care at Five Star Subaru. Customer satisfaction is a high goal in the service department and we welcome the chance to address future maintenance needs. Call on us at 817-438-1700. Thank you for your endorsement and business. Take Care, Jake Ritter, Service Director

Dealership Inventory (304 Vehicles)

2024 Subaru Outback
new
Blue Pearl exterior
CVT
All-wheel Drive
$41,991
View Details
2024 Subaru Crosstrek
new
Magnetite Gray Pearl exterior
CVT
All-wheel Drive
$32,541
View Details
new 2024 Subaru Solterra car, priced at $48,428
2024 Subaru Solterra
new
Cosmic White Pearl exterior
Unknown
All-wheel Drive
$48,428
View Details
new 2024 Subaru Ascent car, priced at $41,075
2024 Subaru Ascent
new
Cosmic Blue Pearl exterior
CVT
All-wheel Drive
$41,075
View Details
2024 Subaru Outback
new
Red Pearl exterior
CVT
AWD
$39,998
View Details
2024 Subaru Ascent
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
$44,490
View Details
View All Inventory