Lorenzo McNeal | Page 2

National Dodge Chrysler Jeep Ram responded

Thank you immensely for taking the time to share your outstanding experience with us at National Automotive Group! We're thrilled to receive your glowing 5-star review and to hear that our team, Jessica, Danielle, Lorenzo, Pete, and our detail team, provided you with exceptional service from start to finish. Ensuring that our customers feel welcomed, informed, and valued is our top priority, and we're delighted that you felt at ease throughout your time with us. We take great pride in maintaining a clean and organized facility to enhance your experience, so it's wonderful to know that this aspect did not go unnoticed. We greatly appreciate your recommendation to your family and friends. Word-of-mouth referrals are the highest compliment we can receive, and we're honored that you trust us to take care of your loved ones' automotive needs as well. Should you ever require any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to ensure that your ownership experience remains nothing short of exceptional. Thank you once again for choosing National Automotive Group, and we look forward to serving you and your referrals for many more years to come!

National Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words and for choosing National Automotive Group once again for your vehicle purchase and servicing needs. We are thrilled to hear that you had a great buying experience and that this marks your third vehicle with us. It's wonderful to know that you trust us to provide exceptional service for all your vehicles. Ensuring that your vehicles are well-maintained is a top priority for us, and we are glad to hear that our service team has consistently met your expectations. We truly appreciate your loyalty and your positive feedback about our sales and service teams. We take pride in delivering excellent customer service, and we are delighted to hear that our team members have made a positive impression on you. Thank you again for your continued support and for taking the time to share your experience. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

We are absolutely thrilled to read your glowing review of National Automotive Group! Your kind words about our pricing, service, and parts mean the world to us, and we're delighted that you had such a positive experience with us. Ensuring that our customers receive excellent value, top-notch service, and quality parts is always our goal, and we're overjoyed that we hit the mark with you. Your satisfaction and feeling of being cared for are incredibly important to us, and we're thrilled to have earned your trust. Thank you for choosing National Automotive Group and for sharing your experience. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to continuing to provide you with exceptional service in the future.

National Dodge Chrysler Jeep Ram responded

Thank you sincerely for taking the time to share your wonderful experience at National Automotive Group. We're thrilled to hear that your car-buying journey with us was smooth, hassle-free, and ultimately satisfying. Our team at National Automotive Group takes great pride in providing a seamless and transparent purchasing process for our customers, and we're delighted to know that we succeeded in delivering just that for you. Jerome is indeed a valued member of our team, and we will make sure to pass along your appreciation for his exceptional assistance. Your satisfaction is of paramount importance to us, and it's incredibly gratifying to receive such positive feedback. We understand that buying a car can be a significant decision, and we're thrilled that we could make the experience stress-free for you. Thank you once again for choosing National Automotive Group for your automotive needs. We truly appreciate your patronage, and we look forward to serving you for many years to come. Should you ever need further assistance or have any questions, please don't hesitate to reach out to us.

National Dodge Chrysler Jeep Ram responded

Mr. Cocagne, we extend our sincerest apologies for the errors that occurred. There were significant breakdowns in communication on our end, and our General Manager, Robbie Yates, has thoroughly investigated each aspect where we fell short. This behavior is not in line with the values of National Automotive. Please rest assured, Mr. Cocagne, that we are fully committed to rectifying our mistakes and will diligently examine our processes to enhance the quality of our future services. We appreciate you bringing these issues to our attention, and please know that upper management, especially Mr. Yates, is always available to address any concerns regarding the level of service provided.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your outstanding 5-star review with us! We're thrilled to hear that you consider us the best and appreciate our commitment to continually improve your visit. Your satisfaction is our priority, and we're grateful for your acknowledgment of our vigilance to meet your needs. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We value your continued support and look forward to serving you with excellence in the future. Thank you for choosing National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your outstanding 5-star review! We're thrilled to hear that you found our services at National Automotive Group to be amazing and timely. Efficiency is a key focus for us, and we're delighted that you consider us one of the most efficient dealerships you've encountered. Your feedback motivates us to continue delivering exceptional service. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group! We're delighted to hear that your new vehicle purchase was one of the most enjoyable times, and that the entire process from start to finish was easy for you. At National Automotive Group, we strive to make the car-buying experience seamless and enjoyable for our customers, and your feedback is truly appreciated. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. We value your trust and are grateful for the opportunity to serve you. Safe travels in your new vehicle, and thank you for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience at National Automotive Group, and for highlighting Jerome's exceptional service as a sales representative. We are thrilled to hear that he provided you with a phenomenal car-buying experience. Jerome and the entire team at our dealership strive to exceed our customers' expectations, and your recommendation means a lot to us. We appreciate your trust in National Automotive Group and look forward to serving you in the future. If there's anything else you need or any specific feedback you'd like to share, please feel free to reach out. Safe travels in your new vehicle, and thank you for choosing us!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with our service advisor. We are delighted to hear that our team was able to provide you with a quick and efficient check-in and check-out process, even ahead of schedule. At National Automotive Group, we strive to prioritize customer satisfaction, and your feedback is a testament to our commitment to excellence. We appreciate your trust in our services, and we look forward to continuing to meet and exceed your expectations in the future. If you have any further comments or suggestions, please feel free to reach out. Safe travels, and thank you for choosing National Automotive Group for your automotive needs.