Darrell Graham
Darrell Graham at National Dodge Chrysler Jeep Ram
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Darrell Graham

Service Advisor

National Dodge Chrysler Jeep Ram

2223 North Marine Boulevard
Jacksonville, NC 28546

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4.7
149 Reviews
4.7

149 Reviews

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149 Reviews of Darrell Graham

April 21, 2024

Dealership Rating
Employee Rating

Darrell Graham is a great member of the service team. Met Carlos for the first time. Between the 2 of them it was a very good experience. If this place can just be more consistent in service each time More

by jhwolfe3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

National Dodge Chrysler Jeep Ram responded

Thank you for choosing National Automotive Group and for sharing your positive experience with us! We greatly appreciate your kind words about Darrell Graham and Carlos from our service team. Ensuring consistency in service is a priority for us, and your feedback is invaluable in helping us improve. We'll certainly look into ways to enhance our consistency to ensure every visit meets your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us. We're here to make sure your experiences with us are consistently excellent. Thank you again for your support and for being a valued customer of National Automotive Group. We look forward to serving you again in the future!

April 21, 2024

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Employee Rating

Give Darrell Graham a bonus. That guy has worked there 17 years. If I had to deal with all the lunacy in that place, I don’t know that I’d last a week. More

by jhwolfe3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos

Apr 22, 2024

National Dodge Chrysler Jeep Ram responded

Thank you for choosing National Automotive Group and for sharing your positive experience with us! We're delighted to hear that Darrell Graham made a lasting impression on you with his exceptional service. Darrell has indeed been a valuable member of our team since 2009, and we're fortunate to have him. We strive to provide a positive and welcoming environment for both our customers and our team members, and your feedback reinforces our commitment to maintaining high standards. Thank you again for your support and for being a valued customer of National Automotive Group. We look forward to serving you again in the future!

April 16, 2024

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Employee Rating

Mr. Darrell always get me in and out with a smile. I sallied to schedule my oil change of know they had time to do it. Thanks so much Mr. Darrell you saved our trip to see our grandson first soccer game More

by vivianpoole33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kitrell Earley

Apr 17, 2024

National Dodge Chrysler Jeep Ram responded

Thank you so much for your heartfelt review! We're thrilled to hear that Darrell provided you with such exceptional service and ensured you were able to make it to your grandson's first soccer game on time. Ensuring our customers' vehicles are serviced efficiently and with a smile is what we strive for, and we're delighted that Darrell could make your experience memorable. Your satisfaction and the happiness of your grandson are what drive us to excel in what we do. If you have any further automotive needs or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you once again for choosing National Automotive Group, and we hope to serve you again in the future.

April 10, 2024

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Employee Rating

Darrell and his team were amazing with the whole process. Pretty much had my whole fuel system replaced with a new fuel pump, lines, and fuep injectors. More

by ANTHONYOLIVA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with Darrell and our team at National Automotive Group! We're thrilled to hear that you had a positive experience with us and that Darrell and the team were able to assist you with your fuel system replacement. Ensuring the smooth functioning of your vehicle's fuel system is crucial, and we're glad that Darrell and our team were able to provide you with the exceptional service you deserve. Your satisfaction and safety are our top priorities, and it's fantastic to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We're always here to help. Once again, thank you for choosing National Automotive Group. We appreciate your business and look forward to serving you again in the future!

April 06, 2024

Dealership Rating
Employee Rating

I appreciate Kit my service advisor and Darrell the other service advisor who cashed me out a lot. I wasn’t able to get service done in the morning but Victoria and Kitrell made sure I was able to in the aft More

by @islandboichillin
Recommend Dealer
Yes

Other Employees Tagged: Kitrell Earley

Apr 10, 2024

National Dodge Chrysler Jeep Ram responded

Wow! Thank you for taking the time to leave such an amazing review! We're absolutely thrilled to hear about your exceptional experience with our team here at National Automotive Group. It's fantastic to hear that Kit, Darrell, Victoria, Kitrell, and David all played a part in ensuring you received top-notch service. We're incredibly proud of our team for consistently delivering timely service and warm hospitality to our customers. Your kind words mean a lot to us and serve as a testament to the hard work and dedication of our staff. We'll be sure to pass along your appreciation to everyone mentioned. Feedback like yours motivates us to continue providing the best service possible. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We're here to help in any way we can. Once again, thank you for choosing National Automotive Group. We truly appreciate your business and look forward to serving you again in the future!

April 02, 2024

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Employee Rating

It was very easy to schedule an appointment for service. The job was completed quickly while I waited. More

by theresafox1967
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kitrell Earley

Apr 04, 2024

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a five-star review! We're delighted to hear that scheduling your service appointment was easy and that we were able to complete the job quickly while you waited. Providing efficient and convenient service is a top priority for us at National Automotive Group, and we're thrilled that your experience reflected this commitment. Your satisfaction is incredibly important to us, and we're grateful for the opportunity to serve you. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again and providing you with the same level of excellent service.

April 01, 2024

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Great service. Experienced techs. No problems always the best, I feel treated like a welcome customer. More

by pastorbob2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kitrell Earley

Apr 01, 2024

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We greatly appreciate your kind words and are thrilled to hear that you received great service from our experienced technicians at National Automotive Group. Ensuring that our customers feel welcomed and valued is a top priority for us, and we are delighted to hear that you have consistently felt treated like a welcome customer during your visits. Your satisfaction and comfort are of utmost importance to us, and we are committed to providing you with the best service possible. We take pride in the expertise and professionalism of our technicians, and we are pleased to hear that their skills have contributed to your positive experience. Rest assured that we will continue to maintain the highest standards of service excellence to ensure that every visit to National Automotive Group is a great one for you. Thank you once again for choosing National Automotive Group. We truly appreciate your business and look forward to serving you again in the future.

March 31, 2024

Dealership Rating
Employee Rating

Always get great courteous and professional help and service at National Dodge. Service personal help make visits convenient and stress free. More

by RPERRY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2024

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a positive five-star review for National Automotive Group! We greatly appreciate your kind words and are delighted to hear about your consistently excellent experiences with our team. Ensuring that our customers receive courteous and professional assistance is a top priority for us, and we are thrilled that our service personnel have been able to make your visits convenient and stress-free. Your satisfaction and peace of mind are incredibly important to us, and we are glad that our team has been able to deliver on this promise consistently. Your feedback is a great source of motivation for us as we strive to maintain the highest standards of service excellence. We are committed to providing you with the same level of outstanding assistance and support during all your future visits to National Automotive Group. Thank you once again for choosing National Automotive Group. We truly appreciate your business and look forward to serving you for many years to come.

March 26, 2024

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Employee Rating

AXEL, sold me a '23 Charger RT: Great salesman; JEROME GRAHAM sold me a '23 Ram; Great Salesman. Both men have great product knowledge and excellent people skills. The dealership is lucky to have them bot More

by JHW1943
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Robbie Yates, Chris Hines, Axel Tehuotzil-Arroyo , Jerome Graham, Sales; Excellent

Mar 27, 2024

National Dodge Chrysler Jeep Ram responded

Thank you so much for your fantastic review! We're thrilled to hear about your positive experiences with Axel and Jerome at National Automotive Group. Providing exceptional service and expert product knowledge are values we prioritize, and we're delighted that both Axel and Jerome exceeded your expectations in this regard. We'll be sure to pass along your kind words to both Axel and Jerome. They'll be thrilled to hear that their efforts made such a positive impact on your car-buying experience. We're fortunate to have them as part of our team. It's wonderful to hear that the paperwork process went smoothly and efficiently for you. We understand that your time is valuable, and we strive to make the purchasing process as seamless as possible for all our customers. Thank you for choosing National Automotive Group for your vehicle purchases, and for trusting us with your business. We look forward to the opportunity to serve you again in the future. If you ever need anything else, please don't hesitate to reach out.

March 24, 2024

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Employee Rating

It was good just costly for a battery to be replaced and should have left and went to advance where I usually go for batteries. More

by turner2355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kitrell Earley

Mar 27, 2024

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback with us. We're glad to hear that your experience with National Automotive Group was overall positive, but we regret to learn that you found the cost of replacing your battery to be higher than expected. At National Automotive Group, we continuously strive to provide competitive pricing for all of our services, including battery replacements. We understand that cost is an important consideration for our customers, and we aim to offer fair and transparent pricing. We apologize if our battery replacement service did not meet your expectations in terms of affordability. Your feedback is valuable to us, and we will take it into account as we evaluate and adjust our pricing structure to better serve our customers. We appreciate your patronage and hope that you will consider giving us another opportunity to meet and exceed your expectations in the future. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Thank you again for choosing National Automotive Group for your automotive needs.

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