Ryan Brown

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that everyone at National Automotive Group was able to provide you with exceptional service and that you couldn't have asked for a better experience. Ensuring that our customers feel welcomed and appreciated is a top priority for us, and we are delighted that our team's friendliness made a positive impression on you. Your satisfaction is incredibly important to us, and we are grateful for the opportunity to exceed your expectations. Thank you for choosing National Automotive Group, and we truly appreciate your recommendation to your friends. There is no greater compliment than knowing that you trust us enough to recommend us to others. If there is anything else we can assist you with in the future, please don't hesitate to reach out to us. We look forward to serving you again and providing you with the same level of exceptional service.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us such a wonderful five-star review! We truly appreciate your continued trust in National Automotive Group for servicing your vehicles. We are delighted to hear that you have consistently had positive experiences with our service department. Ensuring that your vehicle receives top-notch care and attention is our priority, and we are thrilled to know that our team has consistently delivered excellent service to you. Kittrel, in particular, is grateful for your kind words. Communication is key to providing exceptional service, and we are pleased to hear that Kittrel has been effective in keeping you informed about the status of your vehicle. We will be sure to pass along your appreciation to Kittrel and the rest of our service team. At National Automotive Group, we are committed to providing our customers with reliable and efficient service, and your feedback reinforces our dedication to this mission. Thank you once again for choosing National Automotive Group for your vehicle servicing needs. We look forward to continuing to serve you and providing you with the same level of excellence in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a positive five-star review for National Automotive Group! We greatly appreciate your kind words and are delighted to hear about your consistently excellent experiences with our team. Ensuring that our customers receive courteous and professional assistance is a top priority for us, and we are thrilled that our service personnel have been able to make your visits convenient and stress-free. Your satisfaction and peace of mind are incredibly important to us, and we are glad that our team has been able to deliver on this promise consistently. Your feedback is a great source of motivation for us as we strive to maintain the highest standards of service excellence. We are committed to providing you with the same level of outstanding assistance and support during all your future visits to National Automotive Group. Thank you once again for choosing National Automotive Group. We truly appreciate your business and look forward to serving you for many years to come.

National Dodge Chrysler Jeep Ram responded

Thank you immensely for taking the time to share your outstanding experience with us at National Automotive Group! We're thrilled to receive your glowing 5-star review and to hear that our team, Jessica, Danielle, Lorenzo, Pete, and our detail team, provided you with exceptional service from start to finish. Ensuring that our customers feel welcomed, informed, and valued is our top priority, and we're delighted that you felt at ease throughout your time with us. We take great pride in maintaining a clean and organized facility to enhance your experience, so it's wonderful to know that this aspect did not go unnoticed. We greatly appreciate your recommendation to your family and friends. Word-of-mouth referrals are the highest compliment we can receive, and we're honored that you trust us to take care of your loved ones' automotive needs as well. Should you ever require any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to ensure that your ownership experience remains nothing short of exceptional. Thank you once again for choosing National Automotive Group, and we look forward to serving you and your referrals for many more years to come!

National Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words and for choosing National Automotive Group once again for your vehicle purchase and servicing needs. We are thrilled to hear that you had a great buying experience and that this marks your third vehicle with us. It's wonderful to know that you trust us to provide exceptional service for all your vehicles. Ensuring that your vehicles are well-maintained is a top priority for us, and we are glad to hear that our service team has consistently met your expectations. We truly appreciate your loyalty and your positive feedback about our sales and service teams. We take pride in delivering excellent customer service, and we are delighted to hear that our team members have made a positive impression on you. Thank you again for your continued support and for taking the time to share your experience. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

We are absolutely thrilled to read your glowing review of National Automotive Group! Your kind words about our pricing, service, and parts mean the world to us, and we're delighted that you had such a positive experience with us. Ensuring that our customers receive excellent value, top-notch service, and quality parts is always our goal, and we're overjoyed that we hit the mark with you. Your satisfaction and feeling of being cared for are incredibly important to us, and we're thrilled to have earned your trust. Thank you for choosing National Automotive Group and for sharing your experience. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to continuing to provide you with exceptional service in the future.

National Dodge Chrysler Jeep Ram responded

We sincerely apologize for the negative experience you've encountered during your recent visits to National Automotive Group. We appreciate your detailed feedback as it allows us to address specific concerns and work towards improving our services. After carefully reviewing your comments and the details provided, we would like to address some of the issues you've raised. Firstly, we understand your frustration regarding the damages and discrepancies you've noticed on your vehicle. Upon your visit to pick up the vehicle, you mentioned a ding in the fender, which we were more than willing to address. We also acknowledged other pre-existing dings that you were aware of and planned to address separately. We strive to provide excellent service, and we offered to rectify any issues to the best of our ability, including those not directly related to our services. Regarding the concerns about damage to the undercarriage, it's important to note that our equipment and procedures are designed to minimize the risk of such damage. However, we acknowledge that pinch weld damage can occur under certain circumstances, and we take your concerns seriously. We documented the issues with your vehicle, including the non-functioning lights, and communicated them to you transparently. We want to assure you that our team is dedicated to providing exceptional service and resolving any issues that arise to the best of our ability. We did not claim to have you banned from all dodge service departments as we do not control other franchises, however we did say your vehicle were not welcome back in our establishment. We have reviewed our procedures and communication protocols to prevent similar incidents in the future. We appreciate your patience and understanding as we work to address your concerns. Please feel free to contact us directly to discuss further and resolve any outstanding issues. Thank you for bringing this matter to our attention, and we look forward to the opportunity to make things right.

National Dodge Chrysler Jeep Ram responded

We would like to thank you for taking the time to leave us your feedback. We are over the moon to hear that Brian was able to get you in the vehicle that you wanted! Customer Satisfaction is a priority with us and are glad to hear that we were successful. Thank you for your business and please feel free to reach out to us should you need our assistance in the future.

National Dodge Chrysler Jeep Ram responded

We would like to thank you for taking the time to leave us your feedback. We are over the moon to hear that Brian was able to get you in the vehicle that you wanted! Customer Satisfaction is a priority with us and are glad to hear that we were successful. Thank you for your business and please feel free to reach out to us should you need our assistance in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for choosing National Automotive Group for your vehicle service needs, and for sharing your positive experience with us! We're delighted to hear that Ryan Brown and Trisha provided you with such exceptional service. Our team strives to deliver professionalism, kindness, and care to every customer, and it's wonderful to know that they exceeded your expectations. We appreciate your trust in us and look forward to continuing to provide you with top-notch service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.