Matthew Carey

National Dodge Chrysler Jeep Ram responded

We are absolutely thrilled to read your glowing review of National Automotive Group! Your kind words about our pricing, service, and parts mean the world to us, and we're delighted that you had such a positive experience with us. Ensuring that our customers receive excellent value, top-notch service, and quality parts is always our goal, and we're overjoyed that we hit the mark with you. Your satisfaction and feeling of being cared for are incredibly important to us, and we're thrilled to have earned your trust. Thank you for choosing National Automotive Group and for sharing your experience. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to continuing to provide you with exceptional service in the future.

National Dodge Chrysler Jeep Ram responded

Dear Kelie Thomas, We appreciate you taking the time to share your feedback regarding your recent experience with our dealership. We sincerely apologize for any inconvenience and disappointment you may have encountered during your interactions with us. Upon receiving your review, we conducted a thorough investigation into the matter. We found that your vehicle indeed experienced multiple issues and had to be brought into our shop on several occasions. We understand how frustrating this must have been for you, and we apologize for the inconvenience it caused. During our investigation, we also discovered that you were never charged for any of the repairs made to your vehicle. However, we recognize that the inconvenience and repeated visits to the shop have left you dissatisfied. Please accept our sincere apologies for any miscommunication or lack of support you may have experienced during this time. In light of these circumstances, we would like to assure you that our upper management has been actively involved in finding a solution that meets your budget and preferences. We understand the importance of providing you with a reliable vehicle, and we are committed to making things right. Our team is dedicated to ensuring that you are satisfied with your next vehicle choice and that it meets the quality standards you rightfully expect. Once again, we apologize for any inconvenience and frustration you may have encountered. We value your feedback and appreciate your understanding as we strive to resolve this matter to your satisfaction. We will be in touch with you soon to discuss the available options and find a resolution that works for you. Thank you for bringing this matter to our attention, and we look forward to rectifying the situation promptly.

National Dodge Chrysler Jeep Ram responded

Congratulations on your new vehicle and thank you so much for your feedback! Robbie is definitely a great General Manager and truly cares about people. Matt is a valuable member of our team and we are lucky to have him. Your feedback will be shared with Robbie and the rest of the management team. We thank you for your business and look forward to our continued relationship. As always, please feel free to reach out to (910)347-3777 should you need anything.

National Dodge Chrysler Jeep Ram responded

Steve, Thank you for your review! We cannot thank you enough for the years that you were employed and the years we have had the pleasure of having you as our customer! Please reach out to (910)347-3777 should you need anything at all!

National Dodge Chrysler Jeep Ram responded

Thank you so much for providing your feedback and a 5-star review. We know that the car shopping experience is generally a stressful time, with that said our goal is to make it as easy, transparent, and stress-free as possible. We want our customers to be 100% satisfied with their purchase and be 100% confident in their decisions. We are over the moon knowing that we had achieved that goal. We look forward to our lasting relationship! Your feedback will be passed on to Matt, Jessica, and the rest of the Management team. As always, Please reach out should you need anything at all in the future.