184 Reviews
Write a Review184 Reviews of Kyle Silcox
February 09, 2024
Ferman BMW is a great dealership. Everyone there is always so kind, caring and helpful! Everyone there is always so kind, caring and helpful! More
Other Employees Tagged: Brian Pelletier, Nick Hawk, Joe Cleaver, Karl Alvarez, david theado, Sal Graziano, Scott Douglas, Aaron Cox
January 27, 2024
As always great service and they finished much quicker than I expected. completely satisfied. You've got a customer for life than I expected. completely satisfied. You've got a customer for life More
January 25, 2024
Very efficient drop off process, all items discussed were taken care. Very professional handling. Car returned washed and cleaned taken care. Very professional handling. Car returned washed and cleaned More
Other Employees Tagged: Nick Hawk, Jamie Annese, Angelo Cardinale
January 20, 2024
Compared to other Service departments locally, hands down the best. Could not be happier with the service. the best. Could not be happier with the service. More
Other Employees Tagged: Cesar Tereso, Nick Hawk, Jamie Annese, Sal Graziano, Angelo Cardinale
December 23, 2023
Excellent customer service! !! My service advisor was professional, knowledgeable and helpful! Wish you all a Merry Christmas❣️ !! My service advisor was professional, knowledgeable and helpful! Wish you all a Merry Christmas❣️ More
Other Employees Tagged: Joshua Daniel
December 14, 2023
Great service from Jamie 10 stars but tires came back with glue and stains. Jamie deserves only 19 stars with glue and stains. Jamie deserves only 19 stars More
Other Employees Tagged: Cesar Tereso, Nick Hawk, Jamie Annese, Sal Graziano, Angelo Cardinale
November 30, 2023
I communicated very clearly at the very first appointment the issue but the advisor didn’t listen. I was told something was required to get the rattle to stop. At the time I said that does not make sense. A the issue but the advisor didn’t listen. I was told something was required to get the rattle to stop. At the time I said that does not make sense. Are you absolutely pasta place to go double check because it doesn’t make any sense because the rattle stared after the front skid plate was removed. I drove the care for 2 months without a rattle. The advisor checked with the shop and said it was NOt possible to tighten up the skid plate in the rear with out the front. I decided to get the front down to stop the rattle. However got it done but the rattle did not go away. I called after 10 mins of picking the car up. In addition you guys say that you vacuum and wash vehicles, you have not vacuumed in my vehicle once. I also got my brake flush. However, they didn’t check the brake pads appropriately. I got a brake service pad less than two weeks after the brake flush. I’m addition they didn’t do the brake flush buy the book. They did it without removing the tires. They said they could put air in the tires because they didn’t know where the key for the room once over the key for the rivers in the place the key for the rim goes in a BMW alpina. Not to mentioned they didn’t call to just ask me so they could do the job. You do not offer rental cars as every other BMW dealer prior to my experience with this dealer. Finally when I requested a supervisor to call to review they had the same advisor calll. Then he said he didn’t hear me tell him the rattle was in the rear. This dealer is the worst BMW dealership I have worked with. More
November 25, 2023
Excellent service! Everything done as expected. Liked the video showing inspection underneath. Everyone was great!! Everything done as expected. Liked the video showing inspection underneath. Everyone was great!! More
Other Employees Tagged: Nick Hawk, Jamie Annese, Joe Cleaver
November 24, 2023
They took excellent care of me and made sure that I was in and out with a great experience. Kyle is always awesome at having 100% customer service!!! in and out with a great experience. Kyle is always awesome at having 100% customer service!!! More
Other Employees Tagged: Cesar Tereso, Nick Hawk, Jamie Annese, Sal Graziano, Angelo Cardinale