James McDonald | Page 2

They are professional, clean, knowledgeable, and accomodating to whatever questions and concerns that I had. accomodating to whatever questions and concerns that I had. More

Helpful 0

Report | Print

My request for certain documents was answered and supplied to me the same day as the request. Very efficient operation. supplied to me the same day as the request. Very efficient operation. More

Helpful 0

Report | Print

Edward Moore is my favorite Mercedes salesman of all time! He came in on his off day to get me my car! Yes, I followed him to his new dealership because he is the only person I want to deal with! He doe time! He came in on his off day to get me my car! Yes, I followed him to his new dealership because he is the only person I want to deal with! He doesn't push or make you feel like he's only in it for the sell. He treats you like a friend and works hard to ensure you get the car you want at the price you want - no matter where it is. I really appreciate Ed's professionalism and knowledge of the Mercedes- Benz corporation. James did a great job setting up all the gadgets and showing me how to operate the technology. Thank you. More

Helpful 0

Report | Print

James was extremely helpful I think he went beyond helpful. The financial manager was also very helpful. I have been pleased with this dealership for years. helpful. The financial manager was also very helpful. I have been pleased with this dealership for years. More

Helpful 0

Report | Print

James was the best! He made the car was in perfect condition for sale, answered all questions about the vehicle and made the purchase thoroughly enjoyable for me and my He made the car was in perfect condition for sale, answered all questions about the vehicle and made the purchase thoroughly enjoyable for me and my wife. Would definitely recommend him and MB Silver Spring to any of my friends in the market for a Benz. More

Helpful 0

Report | Print

It is the best. James McDonald and the entire staff are willing to assist you with sincerity. James McDonald and the entire staff are willing to assist you with sincerity. More

Helpful 0

Report | Print

Excellent service. James was patient and worked diligently with me to get my car deal done. Highly recommend. James was patient and worked diligently with me to get my car deal done. Highly recommend. More

Helpful 0

Report | Print

Attentive and knowledgeable agent. Ensures that you understand the car and it’s functionality before and after sales. Ensures that you understand the car and it’s functionality before and after sales. More

Helpful 0

Report | Print

Edward was awesome. He kept me abreast on the status of my car. Even though he wasn’t feeling well, he pushed through his pain. He walked me around, showed me all the fe He kept me abreast on the status of my car. Even though he wasn’t feeling well, he pushed through his pain. He walked me around, showed me all the features on my vehicle. He gave me water and even offered me some of his grapes. I really enjoyed working with him. Because of Edward if ever and when ever I am asked my car, I am going to tell them if you are in the market for a Mercedes Benz, go to Mercedes Benz of Silver Springs and ask for Edward. More

Helpful 0

Report | Print

Take my advice, if you purchase a used Mercedes or any car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completel car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completely downhill. I cannot express my disappointment with my experience. To not be heard and then have your words twisted and insinuated I it had caused all four rotors to be rusted on a car I purchased in September, 2022. I reported my issues, I took my car in only to have it documented that they could not verify my complaint, which was the pulsation of my brakes. I then pay for an inspection only for them to document that, they test drove the vehicle and confirmed brake pulsation, visually inspected brakes and found significant rust on pad to rotor mating surfaces front and back off all FOUR rotors. Then when I stated this wasn't caused by me as I don't drive as much, it was being spun that I let the car sit and the rotors rusted. I then explained that I work remote 4 days every other week and didn't let the car sit, drove on weekends, etc. the tune changed to well you brought the car in September, never mind that I called the dealership (a few times), setup an appointment, received a loaner car, they checked but didn't see anything. When I challenged with the independent inspection Carlos Arias stated, but we did find anything and it passed inspection prior to the sale. Not once was there any indication or attempt to offer any customer service other than to point out that they didn't find anything. If you are willing to take that stance, you should have stated this in the beginning of the conversation. I will never purchase another Benz from this dealership nor refer anyone here. Thank goodness I didn't buy that maintenance package when I purchased my car. If your stance was going to be "we are not going to cover this" then say it and not try to make the customer the culprit, I would respect you more. I would give zero if I could. I do apologize for loses my temper and letting you push me that far. The best thing about my experience with my car purchase (this was my second at this dealership) was James McDonald. He was very nice and customer service oriented. I know, he's a salesman, however, It was a pleasure doing business with him. Goodbye!! More

Helpful 0

Report | Print