Heather Steinhauer

Apple Ford has been my dealer since it was Shakopee ford in the 90's they have alwayus treated me great from the sales floor, parts, and service The sales staff lets you to look around without bothering you in the 90's they have alwayus treated me great from the sales floor, parts, and service The sales staff lets you to look around without bothering you unless you ask. More

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TOM T "COMPLETE CUSTOMER SATISFACTION" Nick Cavallin had been recommended by both a family member and a friend of mine. Nick did not disappoint these recommendations. He is very informative Nick Cavallin had been recommended by both a family member and a friend of mine. Nick did not disappoint these recommendations. He is very informative and knowledgeable of the vehicles that we test drove. He was very professional, friendly and helpful in finding the right vehicle that I was looking for. I will highly recommend Nick to everyone! The rest of the staff that helped me with both the financing and finished paper work, were both friendly, courteous and professional. Considering how busy the dealership was, everyone stayed beyond closing time to get me taken care of. "Complete Customer Satisfaction" I will continue to use and recommend to others Apple Ford Shakopee. More

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Apple Ford, Skakopee New school dealership, interested in repeat business, Very customer oriented. Knowledgeable salesperson and staff. Show floor and cleanliness second New school dealership, interested in repeat business, Very customer oriented. Knowledgeable salesperson and staff. Show floor and cleanliness second to none. Highly recommend to anyone! More

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Long Day Lori seemed to lack patients with my inspections and questions of the 2012 F150 I bought. We were rushed for both test drives because "somebody is c Lori seemed to lack patients with my inspections and questions of the 2012 F150 I bought. We were rushed for both test drives because "somebody is coming to look at it". If she did not know the answers she would get someone who did, which was nice, this was 3 different people. Kal gave us the most info about the truck and accessories that we could use for the truck, while he was talking to us, Lori disappeared...then appeared saying we have to get going on our test drive. I think a 12 minute test drive is not enough time for me to spend 30,000 dollars, that's why we did it twice. I did not like manager Ryans commit about other mechanic's telling you need parts because they want to make money, this is after I wanted to know if anything underneath could get greased, such as the ball joints. (that answer is no). My mechanic does not do that, he explains why if I needed the part or how long the exsiting one will last. Ryan needs to practice smiling. At the end Kal is the one to tell me where the truck is, (they were cleaning it), Lori was gone to meet some people who had an appointment? Kal took us to the truck and again showed us some more features. The runner they arranged to drive my new truck home was very nice. He then drove my trade in back to Apple, I didn't drive it that morning to Apple BECAUSE Lori said to get in soon before someone who had appointment early afternoon for that truck so I did not have time to empty my stuff and tools out of my trade in. More

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Awesome Experience I can be difficult to deal with when it comes to buying, really anything. Cathy was great! She was very patient with me and her skill, knowledge and s I can be difficult to deal with when it comes to buying, really anything. Cathy was great! She was very patient with me and her skill, knowledge and super personality made the whole experience of buying a new car actually a lot of fun. Heather in finance also did great work getting my loan and answering all my questions,.I love my Ford Fusion and would recommend Apple Ford Shakopee to anyone. More

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Thank you Heather! My husband and I met with Heather and were very impressed her and her product knowledge. What I anticipated to be a anxiety ridden process, was smoo My husband and I met with Heather and were very impressed her and her product knowledge. What I anticipated to be a anxiety ridden process, was smooth and painless! Heather and her team worked together and made things go so easy! In less then 2 1/2 hours we found a car and were able to pick it up the following morning. I have a very tight budget and needed a low lease payment, so I anticipated going home with a slightly higher then base model. However, Heather worked very hard and got me into my dream vehicle. Panoramic roof, heated leather seats, remote start and so much more! I still pinch myself to make sure it is real. She spent the time and energy to train us on the new "My Ford Sync" computer system, as well as all the other fun and new options that I have never had in a car. :) Thank you Heather! You were wonderful! We seriously want to adopt you! LOL! We will be back to see you in a few months to get a car for Keith! More

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Apple Ford Shakopee is a great place to buy a vehicle. I just purchased a new Ford Edge from them. Heather and Ryan were great to work with. They made the experience a pleasure. Heather was the saleperso just purchased a new Ford Edge from them. Heather and Ryan were great to work with. They made the experience a pleasure. Heather was the saleperson and Ryan did the trade in value for my old car. The moment I walked in the front door, I was greeted right away even though the place was very busy. This dealership values it customers and treats you with respect. I recommend with dealership to anyone who wants to have fun and smile while you are purchasing a new vehicle. More

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I had an amazing experience at Apple Ford Shakopee! Heather was an absolute joy to work with. I had been shopping around for about a month and couldn't be happier that I found what I was looking for at Heather was an absolute joy to work with. I had been shopping around for about a month and couldn't be happier that I found what I was looking for at Apple Ford Shakopee. Heather wasn't pushy, she was upfront and honest with me form the very beginning, and she was extremely informative. She also has a very likeable personality and I would refer anyone I know who is looking to buy a new/used car to Heather and the wonderful team at Apple Ford Shakopee. I can't thank you enough. -Kelli G More

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The following email was sent to the sales manager before we started working with any particular sales person. "My husband and I are very close to purchasing or leasing a new F150 from your dealership. we started working with any particular sales person. "My husband and I are very close to purchasing or leasing a new F150 from your dealership. I am wondering if we could arrange for James Gatto - service consultant - to receive major credit for the sale/lease. He has been wonderful to work with! We experienced a very long day (~ 6 + hours) at your site last week due to lengthy diagnostics regarding our 2003 Mercury Mountaineer (replacing the alternator led to the discovery of a bad PCM....not in stock.) Since we were loaded down, with trailer in tow, on our way to move our eldest son back to UMD, it was wonderful that your team arranged for a full size F150 loaner for us to use. This was followed by a bad fuse regulating the left-rear tail light (discovered and replaced by my husband.) Next, that truck was needed back for sale before the part was in stock, so a replacement car was exchanged. We are now going over the numbers, attempting to make the best decision. James made the long day at the dealership as pleasant as possible, always keeping us informed as to the status of our vehicle. He checked on us while we were travelling the next day. Also, he and Dave have been in touch regarding the status of the part and information regarding the specifics of the new vehicle. We feel that he had been very honest and forthcoming with information, which is truly appreciated. He is the main reason we are following through with the purchase. We have also been in touch with Heather Steinhauer and she has been very nice and helpful (although I think we spoke to every sales consultant in the place last Friday.) I believe Heather will be filling out the paperwork, but we want to make sure you are aware of how much the extra service from James Gatto sealed the deal." The sale process continued with Heather and she was very informational and good to work with. We would gladly recommend this dealership to friends and family. More

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Heather Steinhauer was absolutely wonderful to work with! She was very friendly, knowledgeable and made it a very fun experience at Apple Ford Shakopee. We had been car shopping for months, and the majority She was very friendly, knowledgeable and made it a very fun experience at Apple Ford Shakopee. We had been car shopping for months, and the majority of places we went, we ran into your "typical car sales person". When we went to Apple Ford in Shakopee, Heather totally changed our prespective on car salesmen/women! Yahoo for her!! We love our new Ford Fusion, and would most definitely purchase another car there. Thank You from the McArdell's....Rob & Cyndi More

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