Eric Matos

Mr Eddy Matos excellent sale person he helped me find my car with lower payment thank very much for you help Mr Matos car with lower payment thank very much for you help Mr Matos More

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Always friendly staff looking to accommodate your comfort and needs. At Nissan I always feel comfortable and satisfied when I leave. and needs. At Nissan I always feel comfortable and satisfied when I leave. More

by elvis.aviles Verified Customer Verified Customer

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Terrible experience. I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car tha I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car that is totally unusable. The Santa Fe Sport is awful. I bought it with about 30,000 miles and certified thinking that it would be a good car and I have had nothing but problems and no one ever helped me with anything as far as issues with the car. The catalytic converter and muffler blew up on the car twice, very scary with my nephew in a car seat over where it blew up. I had to replace that twice. The air conditioning went out twice, and I've been without air for a year because I can't afford that and a payment. The paint is falling off the car, it's never been in an accident. The electric seats work when they want to. I am 5'3" my husband is 6'1", not helpful. I've been wanting to get rid of the car since about a year after I bought it. Certified Preowned means nothing to them, they say that nothing is covered by the warranty ever, they want to charge you hundreds of dollars to just look at it. Now to top it all off, the car started sputtering on the highway and the engine light came on and the engine has no power, so I went to Tuffy, and they said that the car is in really bad shape. The oil exploded all over the engine, the spark plugs, coils, pistons, they told me to take it to the dealer because there is a recall on some engine parts. When I called them, they said that there is no recall for what they would attribute to that problem, they told me to call Hyundai Corporate which in turn blamed the dealer. Shocking. All of you are scandalous and I will never being doing business with either of you ever again. I'm sorry that you think this is worth your reputation. My review is less than one star. You also have people saying they are management and aren't. I put a one for all the Management department because obviously they have no idea what's going on in their own company. More

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I’m very pleased with my experience at the dealership. I was treated like family and they were very patient throughout the entire process. I was treated like family and they were very patient throughout the entire process. More

by Steven Navarro Verified Customer Verified Customer

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Excellent , professionalism , Great customer service. Five stars all the way !!! Thank you for a fantastic experience ! Five stars all the way !!! Thank you for a fantastic experience ! More

by mariot37 Verified Customer Verified Customer

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The staff is polite and professional. They worked with me as an awesome team work to find the best deal and helped me to the maximum. They worked with me as an awesome team work to find the best deal and helped me to the maximum. More

by minepc78 Verified Customer Verified Customer

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Amazing amazing experience matos was amazing miguel was super talented he knows what he is Doing , definitely coming back next upgrade super talented he knows what he is Doing , definitely coming back next upgrade More

by Aleyankee13 Verified Customer Verified Customer

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We went to Universal as they were the local Costco auto program partner. The process while long was overall good. We didn’t find what we wanted on the lot so the sales person took us on the back lot to fin program partner. The process while long was overall good. We didn’t find what we wanted on the lot so the sales person took us on the back lot to find us something we ended up purchasing. I will say that sales and finance don’t have great communication so have and keep your ducks in a row as it relates to discounts and incentives. Also, to their credit, when there was an issue that came up, they General Manager made it right. More

by JVenning Verified Customer Verified Customer

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Wonderful experience!!! Was looking for Tucson 2016 turbo , was gonna get the best deal then came across a used 2017 Hyundai Santa Fe. Seems like one of the loaners that has Was looking for Tucson 2016 turbo , was gonna get the best deal then came across a used 2017 Hyundai Santa Fe. Seems like one of the loaners that has 4000 miles on it. I still got best deal, ended up having the same payments for a better SUV. Ron is very professional. No pressure whatsoever and made the buying experience a pleasurable experience. If you need to go to this dealership look for Ron. You will not be disappointed . I felt bad because he did not have breakfast nor lunch and never left until the deal was done. At the end of the day, I purchased the car not merely because of the price but most of all the customer service I received. This is my 4th car purchased from this dealership. It was a sign and drive because of a trade and rebates!!!! More

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Outstanding service Enrique Zegarra excellent service and amazing costumer service great salesman and also want mentioned Manager Jose Cepeda y General manager Erick Ma Enrique Zegarra excellent service and amazing costumer service great salesman and also want mentioned Manager Jose Cepeda y General manager Erick Matos were very nice and helpful as well . More

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