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Francisco Melendez
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Francisco Melendez
Service Manager
Universal Hyundai
12801 South Orange Blossom Trail,
Orlando, FL 32837
6 Reviews
6 Reviews of Francisco Melendez
January 23, 2024
Terrible experience. I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car tha I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car that is totally unusable. The Santa Fe Sport is awful. I bought it with about 30,000 miles and certified thinking that it would be a good car and I have had nothing but problems and no one ever helped me with anything as far as issues with the car. The catalytic converter and muffler blew up on the car twice, very scary with my nephew in a car seat over where it blew up. I had to replace that twice. The air conditioning went out twice, and I've been without air for a year because I can't afford that and a payment. The paint is falling off the car, it's never been in an accident. The electric seats work when they want to. I am 5'3" my husband is 6'1", not helpful. I've been wanting to get rid of the car since about a year after I bought it. Certified Preowned means nothing to them, they say that nothing is covered by the warranty ever, they want to charge you hundreds of dollars to just look at it. Now to top it all off, the car started sputtering on the highway and the engine light came on and the engine has no power, so I went to Tuffy, and they said that the car is in really bad shape. The oil exploded all over the engine, the spark plugs, coils, pistons, they told me to take it to the dealer because there is a recall on some engine parts. When I called them, they said that there is no recall for what they would attribute to that problem, they told me to call Hyundai Corporate which in turn blamed the dealer. Shocking. All of you are scandalous and I will never being doing business with either of you ever again. I'm sorry that you think this is worth your reputation. My review is less than one star. You also have people saying they are management and aren't. I put a one for all the Management department because obviously they have no idea what's going on in their own company. More
by sneyermarnie
Other Employees Tagged: Eric Matos, Eric Kristan, Guillermo Faria, Jacob McNeely, John Booth, Frankie Martinez, Simo Bassi, Carlos Mejia, Gina Nava
Helpful 
March 10, 2023
I am a Repeat Customer. ..And I love coming here for Service and My New Purchase. Excellent. ..And I love coming here for Service and My New Purchase. Excellent. More
by HERNT51
Verified CustomerOther Employees Tagged: Robert Redford, Carlos Roman, Frankie Martinez, Simo Bassi
April 22, 2022
Buying the car was great. The service department was not. I did not receive what I asked for and got no communication until after. The service department was not. I did not receive what I asked for and got no communication until after. More
by COLONFEL
Other Employees Tagged: Jacob McNeely, Raul Martinez, Ramces Rivera, Rhoda Allen, Andres Garces, Gilbert Gregory, Carlos Mejia, Johnathan Weidner, Giovanni Perez
May 07, 2021
made appt for oil change and didn't get car back for 3 hrs! I was there at 0900 for a 0915 appt and didn't get to service writer until 0930! That's just crazy... also got the car back with oil prints on t hrs! I was there at 0900 for a 0915 appt and didn't get to service writer until 0930! That's just crazy... also got the car back with oil prints on the hood, engine cover and door handles on BOTH sides of the car. also the mechanic working on my car took FIVE tries before he figured out what the correct size of my oil bolt was!! Seriously?? He also took off the engine cover for some reason and also left my + battery terminal cover open... Wonder if this was his first time changing oil.. More
by LMC50
Other Employees Tagged: Rhoda Allen
February 21, 2020
The best experience I’ve had by far on a vehicle purchase from beginning to end. I will recommend this to all of my friends and family from beginning to end. I will recommend this to all of my friends and family More
by Pestrella7
Other Employees Tagged: Jose Cepeda, Frankie Martinez, Alexandra Martinez, Andres Garces, Carlos Mejia , Miguel Gonzales, Reinaldo Matos
March 06, 2019
Long wait time, no communication, no transparency. I went in for a recall issue and was told it would only be 1 hour and after two hours was told my car hasn't even been seen yet. Never communicated no I went in for a recall issue and was told it would only be 1 hour and after two hours was told my car hasn't even been seen yet. Never communicated nor was a solution found. I am attempting to get in contact with general manager Simo Bassi or CEO William Nero to get my issue resolved and no one is willing to give me their information although it states on their announcements while on hold on the phone that they will gladly give you that information. More
by kdelaflo
Other Employees Tagged: Simo Bassi
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