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Cesar Alegre
Cesar Alegre at Universal Hyundai
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Cesar Alegre

VIP Director

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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4.6
101 Reviews
4.6

101 Reviews

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101 Reviews of Cesar Alegre

February 14, 2024

Dealership Rating
Employee Rating

Excellent It was an excellent experience from beginning to end. Professional, patient, knowledgeable. Great, great. Thank you More

by PFITCH725
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alegre

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Feb 14, 2024

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cesar met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 05, 2024

Dealership Rating
Employee Rating

Very nice dealership, clean! This is the 3rd car I purchased, my salesman Ceasar is great!! The people there are awesome! More

by HOPKINSRC1949
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Rhoda Allen

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Feb 06, 2024

Universal Hyundai responded

Thank you! Cesar, Jose, and Rhoda appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 04, 2024

Dealership Rating
Employee Rating

Very Disappointed with the entire experience from arrival through financing Felt like we were passed off and we were misled on price, accident history, trade in value, and finance was only about additional p More

by michrobn
Recommend Dealer
No

Other Employees Tagged: Cesar Alegre

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Feb 05, 2024

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava1@universalhyundai.com

January 20, 2024

Dealership Rating
Employee Rating

Very good dealer Excellent service from Cesar Alegre Very fast service I'm very happy with the car More

by LOLLYNUNEZZPEREZS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 21, 2024

Universal Hyundai responded

Lolly, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 14, 2024

Dealership Rating
Employee Rating

The poorest customer service I have ever experienced at any auto dealership. I truly regret ever walking into this dealership More

by melinda.niedzwiecki
Recommend Dealer
No

Other Employees Tagged: Cesar Alegre

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Jan 15, 2024

Universal Hyundai responded

Melinda, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gina Nava Reputation Manager gnava1@universalhyundai.com

Jan 16, 2024

melinda.niedzwiecki responded

You all should have my contact info. I provided it to your GM who never responded to it. To act as if you have no idea of my contact info or of my dissatisfaction just adds insult to injury! Speak to Mr Matos and Mr Gillet and look in your files and you will see my contact info!

Jan 23, 2024

melinda.niedzwiecki responded

Hello Gina I have sent you 2 emails to date. I need assistance and was waiting for a return call. I need to set up an appointment. No one delivered the car to me once it was purchased. The salesman that was handling my sale. Once I signed on the dotted line he left and didn’t teach me how to use the car I was told to make an appointment at my convenience cause I’m about 22 miles away from you all. and I haven’t been I haven’t been able to do that yet. I’m tied up this weekend, but possibly next weekend I’d like to come in. I do not want to talk to Errol Gillette or Cesar. If you could kindly get back to me, it would be greatly appreciated. It’s very frustrating to purchase a new car that you were all excited about only to be extremely frustrated because you don’t know how to work the car and nobody cared. Once I signed down the dotted line whether I could work the car that I just bought or not. Melinda Boone

January 14, 2024

Dealership Rating
Employee Rating

Nothing short of awesome! The best car buying experience I have ever had in my 40 years + buying cars! I highly recommend universal Hyundai and mostly definitely Cesar More

by fwmarino
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alegre

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Jan 15, 2024

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cesar and our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 10, 2023

Dealership Rating
Employee Rating

Excelente atencion , muy cordial con los clientes y amabilidad es súper excelente ,te ayudan en todo lo que necesitas. Gracias More

by ZAEKLNFO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely, Carlos DeJesus, Mustapha Bernannou, Brian Cortes, Jennifer Cacciola, John Booth , Luis Arevalo, Jacob Mckinney, Aristy

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Nov 11, 2023

Universal Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 05, 2023

Dealership Rating
Employee Rating

I have had 3 Hyundai's with you, that is indicative of your superior sales and service outstanding qualities. More

by NELEH216
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely, Jose Cepeda, Ericmelec Rivera, Mustapha Bernannou, John Booth , Luis Arevalo

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Nov 05, 2023

Universal Hyundai responded

Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 05, 2023

Dealership Rating
Employee Rating

Amazing amazing experience matos was amazing miguel was super talented he knows what he is Doing , definitely coming back next upgrade More

by Aleyankee13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Matos, Alexis Ramos, Miguel Resto, Carlos DeJesus, Mustapha Bernannou, Brian Cortes, Jennifer Cacciola, John Booth , Luis Arevalo

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Nov 05, 2023

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Nov 05, 2023

Aleyankee13 responded

Amazing service miguel matos and alexis did everything extremely Good

September 01, 2023

Dealership Rating
Employee Rating

The best place I have ever by a car this is number 5 car that I have ever had More

by odalystransport321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Martinez, darrin diaz, Carlos DeJesus, Mustapha Bernannou, Brian Cortes, Jennifer Cacciola, Errol Gillette , Luis Arevalo, Jacob Mckinney

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Sep 03, 2023

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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