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Alexis Ramos
Alexis Ramos at Universal Hyundai
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Alexis Ramos

Certified Sales Consultant

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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4.4
113 Reviews
4.4

113 Reviews

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113 Reviews of Alexis Ramos

March 19, 2024

Dealership Rating
Employee Rating

Mr Eddy Matos excellent sale person he helped me find my car with lower payment thank very much for you help Mr Matos More

by domingod1221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Matos, Jose Cepeda, Errol Gillette , Eddy Matos

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Mar 19, 2024

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with Eric and our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 15, 2024

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Employee Rating

Very kind and friendly staff Service. I was pleased with the service I received from this place...Exceptional Customer Service. Very helpful.. More

by sallypirani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Errol Gillette

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Jan 16, 2024

Universal Hyundai responded

Thank you so much, Sally, for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 18, 2023

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Employee Rating

Different that other. I preferred the Universal Nissan atmosphere and deals in negotiations perspective. Needs improvement. More

by JenCamacho
Recommend Dealer
Yes

Other Employees Tagged: Alexis Ramos

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Dec 18, 2023

Universal Hyundai responded

Jen, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 22, 2023

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Employee Rating

The dealership is, to a person, very friendly. They are respectful and take time explaining everything, from the features on the cars to the different warranty options. We did not feel pressured More

by MIKEM9918B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely, Ramces Rivera, Jason Sanchez

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Nov 23, 2023

Universal Hyundai responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 15, 2023

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Employee Rating

I am disgusted with Alexis Ramos. I told him I wanted the finance to be with McCoy credit union, because the interest rate is 7.5%, and the manager stated the McCoy rate of 7.5% does More

by Raysa
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Nov 19, 2023

Universal Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

November 05, 2023

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Amazing amazing experience matos was amazing miguel was super talented he knows what he is Doing , definitely coming back next upgrade More

by Aleyankee13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Matos, Miguel Resto, Cesar Alegre, Carlos DeJesus, Mustapha Bernannou, Brian Cortes, Jennifer Cacciola, John Booth , Luis Arevalo

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Nov 05, 2023

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

Nov 05, 2023

Aleyankee13 responded

Amazing service miguel matos and alexis did everything extremely Good

November 03, 2023

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Employee Rating

We experienced a small hiccup along the way with our new vehicle. The folks at Hyundai made it right and were very supportive and helpful. I couldn’t recommend their sales team more. More

by ERINBOOTS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely, Jose Cepeda, Hector Riquel, Christopher Johnson , Mario

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Nov 04, 2023

Universal Hyundai responded

Erin, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 01, 2023

Dealership Rating
Employee Rating

Great overall experience. Eddy Matos helped me greatly throughout the process. Sales manager Alexis helped as well. Both were upfront and honest and worked to make the deal ha More

by Austin Wallace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi , Eddy Matos

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Nov 01, 2023

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Austin, and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 13, 2023

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Employee Rating

Chris Johnson did everything possible for us. He is a great sales personal, next time I’ll ask for him. More

by gusprugner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Johnson

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Oct 14, 2023

Universal Hyundai responded

Thank you for your business and this review. We're happy to hear that Chris and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 04, 2023

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Employee Rating

Excelente equipo de trabajo estoy muy agradecida con toda la ayuda que me brindaron. Recomendado 100% More

by Ileana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ramces Rivera , Carlos Morales

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Oct 05, 2023

Universal Hyundai responded

Thank you, Ileana! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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